Initial Business Response / [redacted] (1000, 9, 2015/10/07) */ Client hired us to produce his music demo, and arrange vocals for songsClient paid $for hours, as a special offer in order to assist the client in producing a viable demo at a low costThe Studio charges $dollars for hours, at its rate (indicated on web pricing page)The Studio also charges $per session for producing (on web price page), the client requested the studio produce his project, and asked that the studio book a background vocalist for his session as well (a session player paid at a rate set by the vocalist)The Studio gave him three vocal demos' to choose fromClient hired us to produce his demo, and arrange vocals for songsClient chose a vocalist, and asked the studio to send the vocalist lyrics to client's songs, and copies of the rough tracks so vocalist could prep for the client's session (we do not charge for a vocalist's preparation time) We have emails to confirm the exchange of lyrics for the work in question, and an invoice from the Vocalist ($for in studio work in creation of the tracks - we pass the charge at our cost to the customer)All the tracks were rough mixed and bounced for the vocalist, in order to prepare for the clients session (rough mix is the name for the 1st recording - these aren't typically the final versions as customers will ask for changes - hours used during changes are billed at $70/hr, hr minimum, indicated on the web price page) Studio charges a hour minimum fee for all bookings or any work required by the client for prepping tracks (on our website)Client claims he had hours when in fact hours had to be deducted to mix his project (time spent after recording is complete to integrate the different sound recordings, i.evocals and piano put into one file), bounce the tracks (creation of the finished sound file including all the sound recording tracks) and print all materials for the vocalist (vocal sheets and any supporting material the vocalist needs to practice), at the client's request The session was booked, the vocalist and engineer arrived on schedule, however; the client had to be contacted as a no showAfter calling the client and informing him that we would need to reschedule, he assured me he would be arriving shortly and to start without himClient arrived hours late for his session, with another singer, and informed the vocalist that had just spent two hours working on his material, that he couldn't pay for the vocalist who he had previously accepted and we had spent time preparingClient assumed that he would not be charged for hours already spent working on arranging the background vocals, and informed me that I needed to use the person he brought with himTime used for client's session at this point equaled hours After all the work the studio hired vocalist did in preparing for the session, the studio took responsibility for booking the talent for the client, and paid the vocalist (client did not reimburse the studio as agreed)The vocalist ended up working on all four of the client's songs, a span of hours After a total hours of combined time and work, the client insisted he was still due hours and that he shouldn't have to pay for more time to finish the projectThe day after the hour session, client called again and demanded the studio mix his demo for free, with the imaginary hours he felt the studio owed himAfter providing an itemized bill for the extra work provided, the client agreed to pay $for the studio to stem his project out (these are the raw studio files you would use to take to another mixing engineer or studio), which we suppliedIf the client truly believed the studio owed the client money, why would he have paid the additional $for the stem files? The studio provided hundreds of dollars in services for this client, and was completely unaware he was disgruntledClient owed the studio hours of studio time, equaling $dollarsFour sessions of production fees, equaling $and $for the vocalist the client requested for his projectThe studio has researched the client's allegations of the studios behavior in his complaint, and has found it to be an outright fabricationThe studio is monitored at all times with security camerasOur studio and its employees are all professionally trained industry veteransNone of my engineers or I would engage in such disrespectful of behavior, even if a client doesThe only thing this studio is guilty of, is giving a client the benefit of the doubt Client had no problem with the studio taking responsibility for hiring, and paying vocalist, and was happy with the results of all our work The client had also traded his own talent as a vocalist for studio time, on another project equaling hoursI informed the client that the first four hours were on me, based on the four hour trade we had originally agreed toClient now claims that I was giving him hoursOutside of irrational logic, we can't imagine how anyone would think they are entitled to hours of free time
Initial Business Response /* (1000, 9, 2015/10/07) */
Client hired us to produce his music demo, and arrange vocals for 5 songs. Client paid $400 for 10 hours, as a special offer in order to assist the client in producing a viable demo at a low cost. The Studio charges $630 dollars for 10 hours,...
at its normal rate (indicated on web pricing page). The Studio also charges $100 per session for producing (on web price page), the client requested the studio produce his project, and asked that the studio book a background vocalist for his session as well (a session player paid at a rate set by the vocalist). The Studio gave him three vocal demos' to choose from. Client hired us to produce his demo, and arrange vocals for 5 songs. Client chose a vocalist, and asked the studio to send the vocalist lyrics to client's songs, and copies of the rough tracks so vocalist could prep for the client's session (we do not charge for a vocalist's preparation time).
We have emails to confirm the exchange of lyrics for the work in question, and an invoice from the Vocalist ($200 for in studio work in creation of the tracks - we pass the charge at our cost to the customer). All the tracks were rough mixed and bounced for the vocalist, in order to prepare for the clients session (rough mix is the name for the 1st recording - these aren't typically the final versions as customers will ask for changes - hours used during changes are billed at $70/hr, 2 hr minimum, indicated on the web price page).
Studio charges a 2 hour minimum fee for all bookings or any work required by the client for prepping tracks (on our website). Client claims he had 4.5 hours when in fact 2.5 hours had to be deducted to mix his project (time spent after recording is complete to integrate the different sound recordings, i.e. vocals and piano put into one file), bounce the tracks (creation of the finished sound file including all the sound recording tracks) and print all materials for the vocalist (vocal sheets and any supporting material the vocalist needs to practice), at the client's request.
The session was booked, the vocalist and engineer arrived on schedule, however; the client had to be contacted as a no show. After calling the client and informing him that we would need to reschedule, he assured me he would be arriving shortly and to start without him. Client arrived 2 hours late for his session, with another singer, and informed the vocalist that had just spent two hours working on his material, that he couldn't pay for the vocalist who he had previously accepted and we had spent time preparing. Client assumed that he would not be charged for 2 hours already spent working on arranging the background vocals, and informed me that I needed to use the person he brought with him. Time used for client's session at this point equaled 4.5 hours.
After all the work the studio hired vocalist did in preparing for the session, the studio took responsibility for booking the talent for the client, and paid the vocalist (client did not reimburse the studio as agreed). The vocalist ended up working on all four of the client's songs, a span of 11 hours.
After a total 11 hours of combined time and work, the client insisted he was still due 4.5 hours and that he shouldn't have to pay for more time to finish the project. The day after the 11 hour session, client called again and demanded the studio mix his demo for free, with the imaginary 4.5 hours he felt the studio owed him. After providing an itemized bill for the extra work provided, the client agreed to pay $160 for the studio to stem his project out (these are the raw studio files you would use to take to another mixing engineer or studio), which we supplied. If the client truly believed the studio owed the client money, why would he have paid the additional $160 for the stem files?
The studio provided hundreds of dollars in services for this client, and was completely unaware he was disgruntled. Client owed the studio 6 hours of studio time, equaling $420 dollars. Four sessions of production fees, equaling $400 and $200 for the vocalist the client requested for his project. The studio has researched the client's allegations of the studios behavior in his complaint, and has found it to be an outright fabrication. The studio is monitored at all times with security cameras. Our studio and its employees are all professionally trained industry veterans. None of my engineers or I would engage in such disrespectful of behavior, even if a client does. The only thing this studio is guilty of, is giving a client the benefit of the doubt.
Client had no problem with the studio taking responsibility for hiring, and paying vocalist, and was happy with the results of all our work.
The client had also traded his own talent as a vocalist for studio time, on another project equaling 4 hours. I informed the client that the first four hours were on me, based on the four hour trade we had originally agreed to. Client now claims that I was giving him 11 hours. Outside of irrational logic, we can't imagine how anyone would think they are entitled to 11 hours of free time.
Initial Business Response / [redacted] (1000, 9, 2015/10/07) */ Client hired us to produce his music demo, and arrange vocals for songsClient paid $for hours, as a special offer in order to assist the client in producing a viable demo at a low costThe Studio charges $dollars for hours, at its rate (indicated on web pricing page)The Studio also charges $per session for producing (on web price page), the client requested the studio produce his project, and asked that the studio book a background vocalist for his session as well (a session player paid at a rate set by the vocalist)The Studio gave him three vocal demos' to choose fromClient hired us to produce his demo, and arrange vocals for songsClient chose a vocalist, and asked the studio to send the vocalist lyrics to client's songs, and copies of the rough tracks so vocalist could prep for the client's session (we do not charge for a vocalist's preparation time) We have emails to confirm the exchange of lyrics for the work in question, and an invoice from the Vocalist ($for in studio work in creation of the tracks - we pass the charge at our cost to the customer)All the tracks were rough mixed and bounced for the vocalist, in order to prepare for the clients session (rough mix is the name for the 1st recording - these aren't typically the final versions as customers will ask for changes - hours used during changes are billed at $70/hr, hr minimum, indicated on the web price page) Studio charges a hour minimum fee for all bookings or any work required by the client for prepping tracks (on our website)Client claims he had hours when in fact hours had to be deducted to mix his project (time spent after recording is complete to integrate the different sound recordings, i.evocals and piano put into one file), bounce the tracks (creation of the finished sound file including all the sound recording tracks) and print all materials for the vocalist (vocal sheets and any supporting material the vocalist needs to practice), at the client's request The session was booked, the vocalist and engineer arrived on schedule, however; the client had to be contacted as a no showAfter calling the client and informing him that we would need to reschedule, he assured me he would be arriving shortly and to start without himClient arrived hours late for his session, with another singer, and informed the vocalist that had just spent two hours working on his material, that he couldn't pay for the vocalist who he had previously accepted and we had spent time preparingClient assumed that he would not be charged for hours already spent working on arranging the background vocals, and informed me that I needed to use the person he brought with himTime used for client's session at this point equaled hours After all the work the studio hired vocalist did in preparing for the session, the studio took responsibility for booking the talent for the client, and paid the vocalist (client did not reimburse the studio as agreed)The vocalist ended up working on all four of the client's songs, a span of hours After a total hours of combined time and work, the client insisted he was still due hours and that he shouldn't have to pay for more time to finish the projectThe day after the hour session, client called again and demanded the studio mix his demo for free, with the imaginary hours he felt the studio owed himAfter providing an itemized bill for the extra work provided, the client agreed to pay $for the studio to stem his project out (these are the raw studio files you would use to take to another mixing engineer or studio), which we suppliedIf the client truly believed the studio owed the client money, why would he have paid the additional $for the stem files? The studio provided hundreds of dollars in services for this client, and was completely unaware he was disgruntledClient owed the studio hours of studio time, equaling $dollarsFour sessions of production fees, equaling $and $for the vocalist the client requested for his projectThe studio has researched the client's allegations of the studios behavior in his complaint, and has found it to be an outright fabricationThe studio is monitored at all times with security camerasOur studio and its employees are all professionally trained industry veteransNone of my engineers or I would engage in such disrespectful of behavior, even if a client doesThe only thing this studio is guilty of, is giving a client the benefit of the doubt Client had no problem with the studio taking responsibility for hiring, and paying vocalist, and was happy with the results of all our work The client had also traded his own talent as a vocalist for studio time, on another project equaling hoursI informed the client that the first four hours were on me, based on the four hour trade we had originally agreed toClient now claims that I was giving him hoursOutside of irrational logic, we can't imagine how anyone would think they are entitled to hours of free time
Initial Business Response /* (1000, 9, 2015/10/07) */
Client hired us to produce his music demo, and arrange vocals for 5 songs. Client paid $400 for 10 hours, as a special offer in order to assist the client in producing a viable demo at a low cost. The Studio charges $630 dollars for 10 hours,...
at its normal rate (indicated on web pricing page). The Studio also charges $100 per session for producing (on web price page), the client requested the studio produce his project, and asked that the studio book a background vocalist for his session as well (a session player paid at a rate set by the vocalist). The Studio gave him three vocal demos' to choose from. Client hired us to produce his demo, and arrange vocals for 5 songs. Client chose a vocalist, and asked the studio to send the vocalist lyrics to client's songs, and copies of the rough tracks so vocalist could prep for the client's session (we do not charge for a vocalist's preparation time).
We have emails to confirm the exchange of lyrics for the work in question, and an invoice from the Vocalist ($200 for in studio work in creation of the tracks - we pass the charge at our cost to the customer). All the tracks were rough mixed and bounced for the vocalist, in order to prepare for the clients session (rough mix is the name for the 1st recording - these aren't typically the final versions as customers will ask for changes - hours used during changes are billed at $70/hr, 2 hr minimum, indicated on the web price page).
Studio charges a 2 hour minimum fee for all bookings or any work required by the client for prepping tracks (on our website). Client claims he had 4.5 hours when in fact 2.5 hours had to be deducted to mix his project (time spent after recording is complete to integrate the different sound recordings, i.e. vocals and piano put into one file), bounce the tracks (creation of the finished sound file including all the sound recording tracks) and print all materials for the vocalist (vocal sheets and any supporting material the vocalist needs to practice), at the client's request.
The session was booked, the vocalist and engineer arrived on schedule, however; the client had to be contacted as a no show. After calling the client and informing him that we would need to reschedule, he assured me he would be arriving shortly and to start without him. Client arrived 2 hours late for his session, with another singer, and informed the vocalist that had just spent two hours working on his material, that he couldn't pay for the vocalist who he had previously accepted and we had spent time preparing. Client assumed that he would not be charged for 2 hours already spent working on arranging the background vocals, and informed me that I needed to use the person he brought with him. Time used for client's session at this point equaled 4.5 hours.
After all the work the studio hired vocalist did in preparing for the session, the studio took responsibility for booking the talent for the client, and paid the vocalist (client did not reimburse the studio as agreed). The vocalist ended up working on all four of the client's songs, a span of 11 hours.
After a total 11 hours of combined time and work, the client insisted he was still due 4.5 hours and that he shouldn't have to pay for more time to finish the project. The day after the 11 hour session, client called again and demanded the studio mix his demo for free, with the imaginary 4.5 hours he felt the studio owed him. After providing an itemized bill for the extra work provided, the client agreed to pay $160 for the studio to stem his project out (these are the raw studio files you would use to take to another mixing engineer or studio), which we supplied. If the client truly believed the studio owed the client money, why would he have paid the additional $160 for the stem files?
The studio provided hundreds of dollars in services for this client, and was completely unaware he was disgruntled. Client owed the studio 6 hours of studio time, equaling $420 dollars. Four sessions of production fees, equaling $400 and $200 for the vocalist the client requested for his project. The studio has researched the client's allegations of the studios behavior in his complaint, and has found it to be an outright fabrication. The studio is monitored at all times with security cameras. Our studio and its employees are all professionally trained industry veterans. None of my engineers or I would engage in such disrespectful of behavior, even if a client does. The only thing this studio is guilty of, is giving a client the benefit of the doubt.
Client had no problem with the studio taking responsibility for hiring, and paying vocalist, and was happy with the results of all our work.
The client had also traded his own talent as a vocalist for studio time, on another project equaling 4 hours. I informed the client that the first four hours were on me, based on the four hour trade we had originally agreed to. Client now claims that I was giving him 11 hours. Outside of irrational logic, we can't imagine how anyone would think they are entitled to 11 hours of free time.