Hypnotic Salon and Spa

Dear Revdex.com,With regards to [redacted] compliant, I was made aware that two people came into the salon asking to speak with [redacted]. This was told to me by 3 people that work at my salon, as was outside on another call. They proceeded to talk to [redacted] they complained about not being able to getahold...

of her. To my understanding [redacted] explain that she was sorry that she had been experiencing problems with her phone and offered to get [redacted] in immediately and offered 3 different times she could accommodate her. Which she declined, [redacted]'s boyfriend proceeded to get very aggressive and proceeded with profanity demanding a full refund.[redacted] explained that she had replaced her phone earlier that day that this would no longer be a problem. I entered the salon shortly after and this was relayed to me from the 3 individuals stated earlier. Within an hour received a call from [redacted] and her Boyfriend who had me on speaker phone asking for a refund explain to them that a refund had to be done by [redacted] and that [redacted] nor the salon had collected any money for this transaction and we would be happy to speak with [redacted] and get them reimbursed. [redacted] and her boyfriend proceeded to yell and say that was not being helpful and that they were going to call the Revdex.com and [redacted]. explained that would speak to them individually and calmly which they proceeded to yell and rant. I told them other than accommodating them and the apology that [redacted] gave them and the communication problem getting solved and getting them a refund from [redacted] was all could do. I am highly offended that they would bring race into this. My salon consists of a multi-cultural group of employees and our clientele as well. I have been a salon owner for many years and [redacted] has slandered my business with false accusations on [redacted] and [redacted] and contacting Revdex.com as well. Please feel free to contact me at any time to discuss you can see that we haven't had any other Such Complaint in Over 19years 7, 2 1452,120Thank you,[redacted]