Hyton Accounting & Consulting

Revdex.com:I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The company never informed me of a $flat fee to prepare my taxes. When I paid the fee I was under the impression that the fee was for filing my taxes, which never happened. I stated to ** *** *** that I needed to speak to my husband first before filing my taxes and she agreed that it was fine to do so. Once I informed her that I was not going to file my taxes she stated only then that her fee was $per hour, and I was not going to be refunded any money. I then stated to her that it would be understandable if she would charge a partial fee for preparing my taxes being that she didnt actually file them but she declinedI was never aware of those termsIf I knew there was a preparation fee of $250, I would have never scheduled an appointment with this company
In order for the Revdex.com to appropriately process your response, you MUST answer the question aboveSincerely,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Now this company is calling me ignorant when they never stated that their fee was for services not rendered? It is sad for this company to take advantage of its customer and I hope that my complaint at least make future customers aware of the way they treat their clients. I'm sorry that I had to be a victim and thought that there was honest people out there that wouldn't try to steal a person's hard earned money. e]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

" I strongly suggest [redacted] to re-emphasize the terms on the Agreement that she signed for detailed elaboration. One of the outlines clearly stated that the fees must be paid when the tax return is "delivered or filed." Again, [redacted] had ample time to review and to discuss any discrepancy regarding the tax return or the Agreement, before she came back to my office to finalize the transaction. I don't mind to discuss this argument further, however, provided the argument is relevant and justified. Otherwise, I cannot be responsible for her own ignorance and action

The $250 was a flat fee to prepare [redacted]'s 2014 Tax Return, similar to her 2013's preparation. If she was dissatisfied with my services related to preparing her tax return, she should had...

notified me before accepting the tax return in person "at delivery", then I would be glad to offer applicable partial refund. However, under the fact, [redacted] did not convey her discontent at the time when the payment was made and her tax return was delivered and accepted. Therefore, my services to her was completed and justified under our agreement.

Review: On 2/**/15 I visited this company to prepare my taxes and was charged $250 in advance, and decided not to proceed with filing and asked for a refund which was denied by [redacted]. She did not file my taxes and does not want to refund the money for services. I was never informed that there was an hourly charge or that the money would never have been refunded if I decided to not file. I would understand if there was a partial fee for preparing my taxes but this company is charging the entire $250 whether or not it is filed.Desired Settlement: Please refund for services not performed and company policy wasn't stated until after the fact that they charged me $250.

Business

Response:

The $250 was a flat fee to prepare [redacted]'s 2014 Tax Return, similar to her 2013's preparation. If she was dissatisfied with my services related to preparing her tax return, she should had notified me before accepting the tax return in person "at delivery", then I would be glad to offer applicable partial refund. However, under the fact, [redacted] did not convey her discontent at the time when the payment was made and her tax return was delivered and accepted. Therefore, my services to her was completed and justified under our agreement.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The company never informed me of a $250 flat fee to prepare my taxes. When I paid the fee I was under the impression that the fee was for filing my taxes, which never happened. I stated to [redacted] that I needed to speak to my husband first before filing my taxes and she agreed that it was fine to do so. Once I informed her that I was not going to file my taxes she stated only then that her fee was $250 per hour, and I was not going to be refunded any money. I then stated to her that it would be understandable if she would charge a partial fee for preparing my taxes being that she didnt actually file them but she declined. I was never aware of those terms. If I knew there was a preparation fee of $250, I would have never scheduled an appointment with this company.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.Sincerely,[redacted]

Business

Response:

" I strongly suggest [redacted] to re-emphasize the terms on the Agreement that she signed for detailed elaboration. One of the outlines clearly stated that the fees must be paid when the tax return is "delivered or filed." Again, [redacted] had ample time to review and to discuss any discrepancy regarding the tax return or the Agreement, before she came back to my office to finalize the transaction. I don't mind to discuss this argument further, however, provided the argument is relevant and justified. Otherwise, I cannot be responsible for her own ignorance and action

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Now this company is calling me ignorant when they never stated that their fee was for services not rendered? It is sad for this company to take advantage of its customer and I hope that my complaint at least make future customers aware of the way they treat their clients. I'm sorry that I had to be a victim and thought that there was honest people out there that wouldn't try to steal a person's hard earned money. e]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,