Hyundai of Beckley

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I feel that customer service is the last priority of this dealership I have been in sales and guest service for years, I know all to well about customer service I have been a manager in the field for the last And one thing I know is you don't harass your customers into making a deal just because of their particular situation, mine being my credit isn't strongThis dealership deals and targets people with credit issues, so I can only imagine how many other have been done the same way as myselfSo I will break this down for you.Kelly Blue Book only recommend the retail price for a dealer for "fair market value" is $11,836, I was charged $12,(the second time), then forced to buy a $1,extended warranty.Max trade in value on this car is $8,581, so if thats all they actually gave for the tradeThen sold it to me for $12,990, please explain to me how they didn't make any money on this deal without adding an extra $1,warranty?As far as returning my car and canceling my deal, no such thing is going to happenBut after speaking to my attorney, I do feel that will be my next course of action
Regards,
*** ***

At Hyundai of Beckley, customer satisfaction is our number one priority.  In regards to the concerns of Mr. [redacted], we feel that the best resolution to this matter would be for us to offer Mr. [redacted] the opportunity to bring the vehicle back to the dealership and we can refund any down payment made on the vehicle and undo this deal in its entirety.  We are more than happy to speak with Mr. [redacted] regarding the matter or if he has any additional questions.  He can feel free to reach out to our General Sales Manager, Jason S[redacted], or me at [redacted]Sincerely,Alex R. W[redacted]CFOHometown Automotive GroupBeckley Buick-GMC Auto Mall, Inc.King Coal Chevrolet Co.

[redacted] At Hometown Hyundai, we always strive to provide our customers an experience that exceeds expectations.  In regards to Mr. [redacted]’s concerns, we had him come back into the dealership on 10/2/2015, and have re-contracted him at the correct price.  We feel that we have...

successfully resolved this matter. Sincerely, Alex R. W[redacted]TreasurerHometown Automotive GroupBeckley Buick-GMC Auto Mall, Inc.King Coal Chevrolet Co.