Hyundai of Chantilly

From: Jason R*** Date: Fri, Sep 25, at 4:PMSubject: case [redacted] To: [redacted] @myRevdex.com.org [redacted] , Thank you for taking the time to discuss this case with me this afternoonAs I explained via our phone conversation we are not able to validate this customers concerns at this timeObviously if this was a legitimate complaint we would take this very seriously and make every attempt possible to come to a satisfactory resolutionOur company initially received correspondence from this person on Friday 9/18/via e-mailThe first e-mail was sent to Hyundai of Chantilly and very shortly thereafter a second e-mail was received by Chantilly [redacted] / [redacted] which is another store owned and managed by our parent company of [redacted] AutomotiveThe nature of the two e-mails which we received were identical, with the exception of some pertinent situational discrepanciesAfter investigating these claims, we uncovered several supporting factors which possibly indicate that this may be a fraudulent complaint In order to proceed further with our internal investigation at this time we will need additional information concerning the customer We are not able to validate that we have ever had any transaction with anybody by the name of [redacted] This name is not in our database and we have no history of servicing any vehicle registered to this name, phone number, nor email addressAnother concern is that all verbal transactions concerning our employees are in close proximity to our management staff, and nobody is aware of any altercationThis persons accusations are very serious, and he mentions, requesting to speak with a member of our management staff, all of which would have been readily accessible at the timeWe have also inspected every transaction on the day in which this problem allegedly occurred and there are no transactions involving the employee in question which would match these accusations We discussed the possibility of this stemming from a disgruntled employee, and that remains a possibility Hopefully, in the very near future we will get a clear indication concerning this complaint, and in the mean time we will continue to gather as much supporting information as possibleIf you happen to receive any thing more pertinent to this matter, please contact me via phone or email, and I will make sure that you are updated on anything more that we receiveAgain I greatly appreciate your time and guidance this afternoon concerning this matterSincerely, Jason R [redacted] Service Director Hyundai of Chantilly ###-###-#### [redacted] @hyundaiofchantilly.com

From: Jason R*** < [redacted] @hyundaiofchantilly.com>Date: Fri, Sep 25, at 4:PMSubject: case [redacted] To: [redacted] @myRevdex.com.org [redacted] , Thank you for taking the time to discuss this case with me this afternoonAs I explained via our phone conversation we are not able to validate this customers concerns at this timeObviously if this was a legitimate complaint we would take this very seriously and make every attempt possible to come to a satisfactory resolutionOur company initially received correspondence from this person on Friday 9/18/via e-mailThe first e-mail was sent to Hyundai of Chantilly and very shortly thereafter a second e-mail was received by Chantilly [redacted] / [redacted] which is another store owned and managed by our parent company of [redacted] AutomotiveThe nature of the two e-mails which we received were identical, with the exception of some pertinent situational discrepanciesAfter investigating these claims, we uncovered several supporting factors which possibly indicate that this may be a fraudulent complaint In order to proceed further with our internal investigation at this time we will need additional information concerning the customer We are not able to validate that we have ever had any transaction with anybody by the name of [redacted] This name is not in our database and we have no history of servicing any vehicle registered to this name, phone number, nor email addressAnother concern is that all verbal transactions concerning our employees are in close proximity to our management staff, and nobody is aware of any altercationThis persons accusations are very serious, and he mentions, requesting to speak with a member of our management staff, all of which would have been readily accessible at the timeWe have also inspected every transaction on the day in which this problem allegedly occurred and there are no transactions involving the employee in question which would match these accusations We discussed the possibility of this stemming from a disgruntled employee, and that remains a possibility Hopefully, in the very near future we will get a clear indication concerning this complaint, and in the mean time we will continue to gather as much supporting information as possibleIf you happen to receive any thing more pertinent to this matter, please contact me via phone or email, and I will make sure that you are updated on anything more that we receiveAgain I greatly appreciate your time and guidance this afternoon concerning this matterSincerely, Jason R [redacted] Service Director Hyundai of Chantilly ###-###-#### [redacted] @hyundaiofchantilly.com

Date: Fri, Aug 4, at 12:PMSubject: [redacted] Complaint( [redacted] )To: [redacted] @myRevdex.com.org [redacted] ,Please see below the e mail we are sending MsChelsea Rogers concerning her complaint number [redacted] Please note that we are sending her a check for the amount of $as a refund for the total interest charges and the late fees.Please contact me directly if there is any question or concern, we would like to stay in good standing with our customers and definitely with the Revdex.com.Thank you for your helpAsh R [redacted] At Hyundai of Chantilly, we strive to deliver the best experience possible for all of our clientsWe truly apologize for falling short on that promise with youWe are sending you a reimbursement check for the full asking amount of $224,We, in no way, want to tarnish your view of our dealership and the Hyundai brandThere is no excuse for why Sean came off as unprofessional and condescending so we apologize for that immenselyWe did pay the County taxes for your car under previous home adress before you moved and that is why you had issues in your new CountyOverall, there were several miscommunication issues during this process that shouldn't have happenedWe also want to apologize for sending your permanent license plates to your old house addressThat was completely our mistake but we're glad you now have the plates in your possessionHyundai of Chantilly's success lies in the satisfaction of our clients so we've met with our team to ensure this doesn't happen in the futureWe hope that you are enjoying your Hyundai and wish you the best of luck.Thank you,Ash R

From: Jason R*** Date: Fri, Sep 25, at 4:PMSubject: case [redacted] To: [redacted] @myRevdex.com.org [redacted] , Thank you for taking the time to discuss this case with me this afternoonAs I explained via our phone conversation we are not able to validate this customers concerns at this timeObviously if this was a legitimate complaint we would take this very seriously and make every attempt possible to come to a satisfactory resolutionOur company initially received correspondence from this person on Friday 9/18/via e-mailThe first e-mail was sent to Hyundai of Chantilly and very shortly thereafter a second e-mail was received by Chantilly [redacted] / [redacted] which is another store owned and managed by our parent company of [redacted] AutomotiveThe nature of the two e-mails which we received were identical, with the exception of some pertinent situational discrepanciesAfter investigating these claims, we uncovered several supporting factors which possibly indicate that this may be a fraudulent complaint In order to proceed further with our internal investigation at this time we will need additional information concerning the customer We are not able to validate that we have ever had any transaction with anybody by the name of [redacted] This name is not in our database and we have no history of servicing any vehicle registered to this name, phone number, nor email addressAnother concern is that all verbal transactions concerning our employees are in close proximity to our management staff, and nobody is aware of any altercationThis persons accusations are very serious, and he mentions, requesting to speak with a member of our management staff, all of which would have been readily accessible at the timeWe have also inspected every transaction on the day in which this problem allegedly occurred and there are no transactions involving the employee in question which would match these accusations We discussed the possibility of this stemming from a disgruntled employee, and that remains a possibility Hopefully, in the very near future we will get a clear indication concerning this complaint, and in the mean time we will continue to gather as much supporting information as possibleIf you happen to receive any thing more pertinent to this matter, please contact me via phone or email, and I will make sure that you are updated on anything more that we receiveAgain I greatly appreciate your time and guidance this afternoon concerning this matter.Sincerely,Jason R***Service DirectorHyundai of Chantilly###-###-#### [redacted] @hyundaiofchantilly.com

From: Jason R*** < [redacted] @hyundaiofchantilly.com>Date: Fri, Sep 25, at 4:PMSubject: case [redacted] To: [redacted] @myRevdex.com.org [redacted] , Thank you for taking the time to discuss this case with me this afternoonAs I explained via our phone conversation we are not able to validate this customers concerns at this timeObviously if this was a legitimate complaint we would take this very seriously and make every attempt possible to come to a satisfactory resolutionOur company initially received correspondence from this person on Friday 9/18/via e-mailThe first e-mail was sent to Hyundai of Chantilly and very shortly thereafter a second e-mail was received by Chantilly [redacted] / [redacted] which is another store owned and managed by our parent company of [redacted] AutomotiveThe nature of the two e-mails which we received were identical, with the exception of some pertinent situational discrepanciesAfter investigating these claims, we uncovered several supporting factors which possibly indicate that this may be a fraudulent complaint In order to proceed further with our internal investigation at this time we will need additional information concerning the customer We are not able to validate that we have ever had any transaction with anybody by the name of [redacted] This name is not in our database and we have no history of servicing any vehicle registered to this name, phone number, nor email addressAnother concern is that all verbal transactions concerning our employees are in close proximity to our management staff, and nobody is aware of any altercationThis persons accusations are very serious, and he mentions, requesting to speak with a member of our management staff, all of which would have been readily accessible at the timeWe have also inspected every transaction on the day in which this problem allegedly occurred and there are no transactions involving the employee in question which would match these accusations We discussed the possibility of this stemming from a disgruntled employee, and that remains a possibility Hopefully, in the very near future we will get a clear indication concerning this complaint, and in the mean time we will continue to gather as much supporting information as possibleIf you happen to receive any thing more pertinent to this matter, please contact me via phone or email, and I will make sure that you are updated on anything more that we receiveAgain I greatly appreciate your time and guidance this afternoon concerning this matter.Sincerely,Jason R***Service DirectorHyundai of Chantilly###-###-#### [redacted] @hyundaiofchantilly.com

Service Department should be serving wings and rename themselves Hooters, its a b*** not a car shop They kept my car for days and had to go back and show them what the problem was Employees are hired based on looks, obviously and not based on skillsCar is still not fixed but I don't have time to deal with itThe blonde female even gave me her card with her personal cell and told me to call her if I needed anything else fixedUnbelievable

So they deleted my wife's car info in their service records in the system? Or did we maybe get the service date wrong? or are they saying they have employee problems in the service area?
Im confused as what to make of his response except that while he claims he "takes the matter seriously", he is aplenty with excuses over this harlet in the service deppreciate the followup though, very much[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:So they deleted my wife's car info in their service records in the system? Or did we maybe get the service date wrong? or are they saying they have employee problems in the service area?
Im confused as what to make of his response except that while he claims he "takes the matter seriously", he is aplenty with excuses over this harlet in the service departmentHonestly, we brought this to the Revdex.com's attention because its disgraceful conductWe are not seeking compensation or a lawsuitWe will not be coming back for any services to ANY *** Automotive companies However, their staff acts like they are serving wings and beerI appreciate the followup though, very much
Regards,
*** ***

From: Jason R[redacted] <[redacted]@hyundaiofchantilly.com>Date: Fri, Sep 25, 2015 at 4:06 PMSubject: case [redacted]To: [redacted]@myRevdex.com.org
font-family: arial, sans-serif;">
     [redacted],
     Thank you for taking the time to discuss this case with me this afternoon. As I explained via our phone conversation we are not able to validate this customers concerns at this time. Obviously if this was a legitimate complaint we would take this very seriously and make every attempt possible to come to a satisfactory resolution. Our company initially received correspondence from this person on Friday 9/18/2015 via e-mail. The first e-mail was sent to Hyundai of Chantilly and very shortly thereafter a second e-mail was received by Chantilly [redacted] which is another store owned and managed by our parent company of [redacted] Automotive. The nature of the two e-mails which we received were identical, with the exception of some pertinent situational discrepancies. After investigating these claims, we uncovered several supporting factors which possibly indicate that this may be a fraudulent complaint .
     In order to proceed further with our internal investigation at this time we will need additional information concerning the customer.  We are not able to validate that we have ever had any transaction with anybody by the name of [redacted]. This name is not in our database  and we have no history of servicing any vehicle registered to this name, phone number, nor email address. Another concern is that all verbal transactions  concerning our employees are in close proximity to our management staff, and nobody is aware of any altercation. This persons accusations are very serious, and he mentions, requesting to speak with a member of our management staff, all of which would have been readily accessible at the time. We have also inspected every transaction on the day in which this problem allegedly occurred and there are no transactions involving the employee in question which would match these accusations.
     We discussed the possibility of this stemming from a disgruntled employee, and that remains a possibility.  Hopefully, in the very near future we will get a clear indication concerning this complaint, and in the mean time we will continue to gather as much supporting information as possible. If you happen to receive any thing more pertinent to this matter, please contact me via phone or email, and  I will make sure that you are updated on anything more that we receive. Again I greatly appreciate your time and guidance this afternoon concerning this matter.
Sincerely,
Jason R[redacted]
Service Director
Hyundai of Chantilly
###-###-####
[redacted]@hyundaiofchantilly.com

Date: Fri, Aug 4, 2017 at 12:18 PMSubject: [redacted] Complaint([redacted])To: [redacted]@myRevdex.com.org[redacted],Please see below the e mail  we are sending Ms. Chelsea Rogers concerning her complaint number [redacted]. Please note that we are sending her a check for the amount of $224.98 as a...

refund for the total interest charges and the late fees.Please contact me directly if there is any question or concern, we would like to stay in good standing with our customers and definitely with the Revdex.com.Thank you for your helpAsh R[redacted]At Hyundai of Chantilly, we strive to deliver the best experience possible for all of our clients. We truly apologize for falling short on that promise with you. We are sending you a reimbursement check for the full asking amount of $224,98. We, in no way, want to tarnish your view of our dealership and the Hyundai brand. There is no excuse for why Sean came off as unprofessional and condescending so we apologize for that immensely. We did pay the County taxes for your car under previous home adress before you moved and that is why you had issues in your new County. Overall, there were several miscommunication issues during this process that shouldn't have happened. We also want to apologize for sending your permanent license plates to your old house address. That was completely our mistake but we're glad you now have the plates in your possession. Hyundai of Chantilly's success lies in the satisfaction of our clients so we've met with our team to ensure this doesn't happen in the future. We hope that you are enjoying your Hyundai and wish you the best of luck.Thank you,Ash R

So they deleted my wife's car info in their service records in the system? Or did we maybe get the service date wrong? or are they saying they have employee problems in the service area?Im confused as what to make of his response except that while he claims he "takes the matter seriously", he is aplenty with excuses over this harlet in the service deppreciate the followup though, very much.[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
So they deleted my wife's car info in their service records in the system? Or did we maybe get the service date wrong? or are they saying they have employee problems in the service area?Im confused as what to make of his response except that while he claims he "takes the matter seriously", he is aplenty with excuses over this harlet in the service department.Honestly, we brought this to the Revdex.com's attention because its disgraceful conduct. We are not seeking compensation or a lawsuit. We will not be coming back for any services to ANY [redacted] Automotive companies.  However, their staff acts like they are serving wings and beer.I appreciate the followup though, very much.
Regards,
[redacted]

From: Jason R[redacted] <jr[redacted]@hyundaiofchantilly.com>Date: Fri, Sep 25, 2015 at 4:06 PMSubject: case [redacted]To: [redacted]@myRevdex.com.org
     [redacted],
     Thank you for taking the time to discuss this case with me this afternoon. As I explained via our phone conversation we are not able to validate this customers concerns at this time. Obviously if this was a legitimate complaint we would take this very seriously and make every attempt possible to come to a satisfactory resolution. Our company initially received correspondence from this person on Friday 9/18/2015 via e-mail. The first e-mail was sent to Hyundai of Chantilly and very shortly thereafter a second e-mail was received by Chantilly [redacted] which is another store owned and managed by our parent company of [redacted] Automotive. The nature of the two e-mails which we received were identical, with the exception of some pertinent situational discrepancies. After investigating these claims, we uncovered several supporting factors which possibly indicate that this may be a fraudulent complaint .
     In order to proceed further with our internal investigation at this time we will need additional information concerning the customer.  We are not able to validate that we have ever had any transaction with anybody by the name of [redacted]. This name is not in our database  and we have no history of servicing any vehicle registered to this name, phone number, nor email address. Another concern is that all verbal transactions  concerning our employees are in close proximity to our management staff, and nobody is aware of any altercation. This persons accusations are very serious, and he mentions, requesting to speak with a member of our management staff, all of which would have been readily accessible at the time. We have also inspected every transaction on the day in which this problem allegedly occurred and there are no transactions involving the employee in question which would match these accusations.
     We discussed the possibility of this stemming from a disgruntled employee, and that remains a possibility.  Hopefully, in the very near future we will get a clear indication concerning this complaint, and in the mean time we will continue to gather as much supporting information as possible. If you happen to receive any thing more pertinent to this matter, please contact me via phone or email, and  I will make sure that you are updated on anything more that we receive. Again I greatly appreciate your time and guidance this afternoon concerning this matter.
Sincerely,
Jason R[redacted]
Service Director
Hyundai of Chantilly
###-###-####
[redacted]@hyundaiofchantilly.com

From: Jason R[redacted] <jr[redacted]@hyundaiofchantilly.com>Date: Fri, Sep 25, 2015 at 4:06 PMSubject: case [redacted]To: [redacted]@myRevdex.com.org     [redacted],     Thank you for taking the time to discuss this case with me this afternoon. As I explained via our phone conversation we are not able to validate this customers concerns at this time. Obviously if this was a legitimate complaint we would take this very seriously and make every attempt possible to come to a satisfactory resolution. Our company initially received correspondence from this person on Friday 9/18/2015 via e-mail. The first e-mail was sent to Hyundai of Chantilly and very shortly thereafter a second e-mail was received by Chantilly [redacted]/[redacted] which is another store owned and managed by our parent company of [redacted] Automotive. The nature of the two e-mails which we received were identical, with the exception of some pertinent situational discrepancies. After investigating these claims, we uncovered several supporting factors which possibly indicate that this may be a fraudulent complaint .     In order to proceed further with our internal investigation at this time we will need additional information concerning the customer.  We are not able to validate that we have ever had any transaction with anybody by the name of [redacted]. This name is not in our database  and we have no history of servicing any vehicle registered to this name, phone number, nor email address. Another concern is that all verbal transactions  concerning our employees are in close proximity to our management staff, and nobody is aware of any altercation. This persons accusations are very serious, and he mentions, requesting to speak with a member of our management staff, all of which would have been readily accessible at the time. We have also inspected every transaction on the day in which this problem allegedly occurred and there are no transactions involving the employee in question which would match these accusations.     We discussed the possibility of this stemming from a disgruntled employee, and that remains a possibility.  Hopefully, in the very near future we will get a clear indication concerning this complaint, and in the mean time we will continue to gather as much supporting information as possible. If you happen to receive any thing more pertinent to this matter, please contact me via phone or email, and  I will make sure that you are updated on anything more that we receive. Again I greatly appreciate your time and guidance this afternoon concerning this matter.Sincerely,Jason R[redacted]Service DirectorHyundai of Chantilly###-###-####[redacted]@hyundaiofchantilly.com

From: Jason R[redacted] <[redacted]@hyundaiofchantilly.com>Date: Fri, Sep 25, 2015 at 4:06 PMSubject: case [redacted]To: [redacted]@myRevdex.com.org     [redacted],     Thank you for taking the time to discuss this case with me this afternoon. As I explained via our phone...

conversation we are not able to validate this customers concerns at this time. Obviously if this was a legitimate complaint we would take this very seriously and make every attempt possible to come to a satisfactory resolution. Our company initially received correspondence from this person on Friday 9/18/2015 via e-mail. The first e-mail was sent to Hyundai of Chantilly and very shortly thereafter a second e-mail was received by Chantilly [redacted]/[redacted] which is another store owned and managed by our parent company of [redacted] Automotive. The nature of the two e-mails which we received were identical, with the exception of some pertinent situational discrepancies. After investigating these claims, we uncovered several supporting factors which possibly indicate that this may be a fraudulent complaint .     In order to proceed further with our internal investigation at this time we will need additional information concerning the customer.  We are not able to validate that we have ever had any transaction with anybody by the name of [redacted]. This name is not in our database  and we have no history of servicing any vehicle registered to this name, phone number, nor email address. Another concern is that all verbal transactions  concerning our employees are in close proximity to our management staff, and nobody is aware of any altercation. This persons accusations are very serious, and he mentions, requesting to speak with a member of our management staff, all of which would have been readily accessible at the time. We have also inspected every transaction on the day in which this problem allegedly occurred and there are no transactions involving the employee in question which would match these accusations.     We discussed the possibility of this stemming from a disgruntled employee, and that remains a possibility.  Hopefully, in the very near future we will get a clear indication concerning this complaint, and in the mean time we will continue to gather as much supporting information as possible. If you happen to receive any thing more pertinent to this matter, please contact me via phone or email, and  I will make sure that you are updated on anything more that we receive. Again I greatly appreciate your time and guidance this afternoon concerning this matter.Sincerely,Jason R[redacted]Service DirectorHyundai of Chantilly###-###-####[redacted]@hyundaiofchantilly.com

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Service Department should be serving wings and rename themselves Hooters, its a b[redacted] not a car shop. They kept my car for 3 days and had to go back and show them what the problem was. Employees are hired based on looks, obviously and not based on skills. Car is still not fixed but I don't have time to deal with it. The blonde female even gave me her card with her personal cell and told me to call her if I needed anything else fixed. Unbelievable.