Hyundai of Escondido Reviews (%countItem)
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Hyundai of Escondido Rating
Description: Auto Dealers - New Cars
Address: 233 Lincoln Pkwy, Escondido, California, United States, 92026-3079
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My vehicle was towed in , after making an appointment with a representative, after They recurved my vehicle was given a call that they would conduct a diagnostic and give me a call back. In the next few days I heard nothing , so decided to call- I was sent to voicemail. Three weeks later, I’ve showed up only to be treated rudely . And charged for a diagnosis that was done weeks ago.
After speaking with customer we have come to an agreement. She will tow her vehicle out. Will have not performed any work nor changed any fees. The fees and purchase price she is asking a refund for, Customer would have to seek those fees from the shop that charged her those fees.
Good morning ***,Yesterday I filed a complaint against Hyundai of Escondido , yesterday after having my car for 3 1/2 weeks began to lie and blame me when I produced phone record and documents to prove their error, the rep. Calmed down .However, today the owner called in retaliation to that complaint and today stopped repairs . I will be picking my vehicular up. But absolutely want to inform the public and other customers of the new owners unprofessionalism.
Good morning ***After speaking with customer, she suggested stopping the work,Given her experience at our dealership we agreed with her. she then had her vehicle towed out as she suggested. we diagnosis customer vehicle at no charge and no work had been performed. no discounts nor price adjustment as requested can be given. unless something that I am unaware happened. My understanding was she wanted a discount and money refunded. we can not refunded something we never accepted. I would concluded our business with Ms. concluded.
That’s is incorrect , my car was waiting for a part from Hawaii , when I received a text message(I can send) stating my service was stopped until I called The manger/owner- I called and received retaliation and insults followed by the comment we don’t have to fix your car, at this point I didn’t feel safe or comfortable with them fixing my car- I had it picked up i
Frankie Medina and David Hernandez believe it is ok to be dishonest and not take or return phone calls. No one at the dealer knows who the General Manager is when I call and ask to speak with the General Manager. One time the receptionist told me it was Steve but could not give me a last name. Parts department thought it might be David Hernandez one of the two people I have lost trust inn because they were dishonest
I wanted to turn in a leased car before the lease was up. My friend was driving the car. I wanted to help my friend to still have a car, but I wanted out of all liability in case of an accident. I ended up co-signing for a different used car for my friend, with the assurance from all people involved at Hyundai, that I would have no liability in case my friend was in an accident. So I went ahead with the process only to find out later that a co-signer is on the registration and if your name is on the registration then you are liable in case of an accident even if you are not driving the vehicle. I NEVER would have gone through with this purchase/cosigning if I had known that. I must have asked/clarified this with all personnel involved at least 10 dimes during the 4-5 hours we spent there trying to figure out how to accomplish this task.The sole purpose for me was to figure out something to do with the current leased Elantra so that I would not be liable for being sued in case my friend (who would be driving the car) was in an accident. After checking with insurance, the DMV and General Manager, Dave, at Hyundai, the following day, they all told me that if my name is on the registration because I co-signed for the loan, then I am liable. The sales people and the finance person NEVER answered this question truthfully. If they had, I NEVER would have gone through with the purchase. I was lied to and they misrepresented the truth that is California law.
The customer has been into the dealership since filing this complaint. She spoke to our sales manager about the complaint. He offered suggestions to her on her loan
She will be cancelling the warranty and or gap product. This matter was resolved between the sales manager and the customer.
Thank You
The extended warranty and gap can be cancelled at any time and has nothing to with my complaint about them misrepresenting the law when they sold me the car under false pretenses. They didn't tell me I would be liableI because I am a co-signer on the loan and they told me many times that I would not be liable if the other co-signer was in an accident. This has not changed. If I new that I would still be liable if there was an accident while the other co-signer was driving, I never would have purchased the car. What I would have done, was to pay cash for the leased Elantra that I was also turning in. So I am still in a situation that I told them I did not want to be in and they have done nothing to resolve this issue.
Hyundai of Escondido no longer has any involvement with this customers complaint. Her issue involves her friend that she co signed the car for.
Thank You
The General Manager has been in contact with me and I have spoken to him about issues with the cosigner. However, he is using these issues I discussed with him to his advantage. I see now that he is not genuine and I should never have had this conversation with him. The only complaint I have with the dealership is that the sales and finance people lied to me about California law and how it relates to being liable for an accident if a co-signer is on the registration/title of a vehicle. Because they both told me that I would not be liable if I cosigned for this loan, I went ahead and signed the paperwork. I never would have purchased the Tuscon if they had told me the truth, which is that I would still be liable if the other driver was in an accident and my name is on the title. This has nothing to do with personal problems that I am having with my friend who is the driver and co-signer on the loan. The very next day after purchasing the car, when I learned the truth about still having liability from two insurance companies, the DMV and the General Manager from Hyundai himself, I wanted out of the contract because they lied to me when they very well knew that the liability issue would not be resolved for me and that was my only condition throughout this transaction. This has not been resolved. Hyundai of Escondido has told me that they never said that to me and this is a gross lie. Furthermore, they have done nothing to rectify the situation.
We signed a contract from Hyundai Protection Plan for a 4 year or 60,000 miles prepaid scheduled maintenance on 2016. It’s August 2019, there is 48,000 miles on the car and not even past 4 years. According to Hyundai, they do not honor the contract because when they type up the VIN#, the computer claims that we used up all the required maintenance. I do not understand how Hyundai cannot honor the contract: 48k miles is 12k less than 60k miles and 4 years from 08/2016 is 08/2020, one more year. Paid $870 for this FALSE contract.
This maintenance was purchased in 2016 we were not in business in the year 2016. Customers purchased maintenance program from previous
owners, therefore we have no records of maintenance program in our system. The customer will need to contact either the business they purchased from or the direct
phone number located on their maintenance program contact they received at the time of purchase.
Thank You
Basically, what you are saying is Hyundai does not want honor the contract. Which we wasted $871 for a prepaid scheduled maintenance.
I will make sure that we will not make the same mistake of purchasing a Hyundai anymore...
Thanks for nothing!
They included a coverage plan with out my knowledge of $3000
Already cancel but there is nothing I can do when it comes to my car payment going up $60
Be careful there are no different than the rest of the dealerships
I am writing to complain about the poor customer service, extra charges added to the final sale price, and the anti-theft device that was installed in my certified pre-owned 2015 Sonata Sport at the time of purchase on 12/17/18 at the Hyundai Escondido dealership.
On 12/17/18, a final out-the-door price including all fees and taxes was negotiated for the car and agreed to by the sales manager, Juan Martinez. At that time, I was not informed that an anti-theft device had to be installed. In addition to the charge for the anti-theft device, I was also overcharged $336.00 above the final out-the-door price of the car which was acknowledged by the GSM David Hernandez on 1/30/19 by phone.
The sales manager was rude, deceptive and misrepresented the price of the car by agreeing to an "out the door price" and then tacking on additional fees. According to the dealer, the anti-theft device is mandatory and a tangible part of the car, then this should have been disclosed at the time of the sale and should have been included in the out-the-door price. Out-the-door price means final cost to the customer to take the car out the door!
The dealer will not remove the anti-theft device and/or refund my money. This does not represent good customer service or integrity since the Hyundai Escondido dealership should stand by their word on the agreed-upon out-the-door price of the car including all taxes and fees.
Mrs. opted to get the basic package in finance that included security system, service contract, and gap coverage, therefore, her OTD increased. Mrs. canceled her service contract and we processed it for her. She kept the gap coverage and the security system is now fully installed and operational. Unfortunately, Mrs. is not completely happy however she got a great deal altogether on this vehicle.
Hyundai's response is inaccurate. They misrepresented the add-on's and charged me for the all-weather mats that were both in the agreed upon out the door price of the vehicle. What was negotiated with sales was not upheld by finance.
Terrible service. I returned the car I purchased and the finance manager Robert said he will refund my down payment when I signed all the paperwork. Robert said he couldn't give me a receipt for the refund until the next morning. I called two days later for the receipt and now I need to sign more paperwork to get the refund done.
Not sure what this customer is talking about.
We refunded him immediately on the 21st of June. Please see the attached refund receipt. We don't need anymore paperwork signed by Mr..
I spoke to a sales representative, by the name of ***, at this dealership. I asked him, based on my credit score and a $2k down payment, what the monthly payment on a lease for a specific vehicle would be. He told me it would be around $166/month. This seemed like a great price, so, just to be sure, I confirmed with *** on 5 separate occasions that this was indeed the deal. *** guaranteed me that this would be the exact deal. I went to the dealership and prior to him pulling my credit, I stated for confirmation "Based on a 7XX credit score and $2k down, the monthly payment would be around $166/month, is this correct? I would like to know if this deal stands prior to you pulling my credit" again, *** confirmed this was, indeed, the deal. After my credit was pulled, I no longer saw *** again. The finance manager came out and stated that for a PURCHASE I was looking at $2500 down and $529/month. I had stated from the beginning that I'd wanted a lease at the deal that was guaranteed and agreed upon. The finance manager told me he wasn't sure why *** had guaranteed me that deal and that it was impossible to reach this monthly payment unless I'd put $5k down. My credit score was pulled under false pretenses and fraudulent business practices, which has now resulted in a decrease in my credit score due to the inquiry.
Once a credit report is ran, there is no way to remove it that I am aware of. The customer did sign the form for us to run his credit.