Thank you for forwarding this matter to our attentionI will ask our GM [redacted] to reach out to the customer and see if he can better assess the concern ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
Regards,
[redacted]these people are lying straight through their teeth’s. We did everything they told us to do plus answer calls when they asked for income based documents, which they never asked when we signed the contrast. Until 3 weeks later. But now they think I am lying about the accident I have the police report to prove everything and that it wasn’t my fault. Hyundai is just trying to cover their bases because they know they messed up big time. They never had the car financed when we drove the car off the lot who fault was that. They told us everything was approved when we left and that [redacted] was going o finance our car. But all of a sudden we didn’t get approved. Now [redacted] which denied us he first time wants to finance the car now, why all of a sudden hey changed their minds. It’s because of Hyundai changing whatever in the document so they can approve it, and t he reason why they lower the payment and interest is because we told them we were getting a lawyer because of the harassment and the fault documentation. I just want them to admit they lied and they are just trying to make it seem as if we lied the whole entire time when we never lied in the first place.
Thank you for forwarding this matter to my attention. I have investigated this complaint and we are in the process of personally following up with this customer.While we truly value this customer's business and deeply regret any inconvenience this customer has experienced, we must take exception...
with several of the key points in her outline. We did in fact make an error in the paperwork regarding the payoff - the salesperson simply forgot to update the correct payoff amount on the worksheet. This was corrected the same day before the customer left. In addition, there was an error in the residual calculation - Hyundai Motor Finance, after receipt of the contract, asked us to have it corrected. We reached out the the customer, explained the situation and asked for her to come in to get corrected. She was going to be out of town and it took some eight or nine days before she could come in and correct. Once corrected we sent contract back for funding. We inform all customers in writing at time of delivery that the delivery of the vehicle is conditional; conditional based upon us being successful in assigning the retail installment contract/lease contract to a third party lender. It clearly states that if we need additional information or assistance to satisfy the third party then the customer will fully cooperate. We are not able to make payoffs or finalize title work until all conditions are met and the contract is funded. Such is the case here. It also appears that the customer was already either past due or near being past the due date on her payment at the time of delivery the new vehicle - this certainly exasperated the situation.However, in stating all this, we still were able to process and make the payoff in a timely fashion. After investigation it appears the her lender [redacted] Financial failed to process the payoff in a timely fashion, they somehow managed to return the payoff check twice and made several clerical errors. This is the chief cause of any payoff delays.Hopefully , we can find some way to assist. [redacted], General Manager has reached out to her today.Sincerely, [redacted]
Evidently there is an issue with the oil pan and the oil pan plug.. probably the threads are damaged and the plug will not seat. This is not a warrantable item. While we cast no accusations as to how this may have happened, we are confident it was not done by us. Had it been done improperly the last...
time there would have been major oil leaks noticed and perhaps a complete evacuation of the oil thus seizing the engine. Furthermore, the vehicle has not been in our possession since February and we have no control over what could have been done to the car.While we cannot replace the parts and perform the work for free, we would be glad to do it with a discount. If customer wishes to do so they simply need to let us know. Bob H[redacted]
Thank you for forwarding this matter to our attention. I will ask our GM [redacted] to reach out to the customer and see if he can better assess the concern.
[redacted]
Thank you for forwarding this matter to my attention. I am aware of this customer. In fact, we have made repeated attempts to contact and all such attempts have been ignored.This vehicle was conditionally delivered to the customer. This was done IN WRITING.. the contact clearly stated that we...
would allow them to take delivery of the vehicle and that they had an obligation to provide the lender with all required documentation including income verification, job time, proof of residence, and anything else the lender required. This customer has not complied with the requirements of [redacted] Bank. We were able to secure financing with another lender at better terms.. lower payments, interest , etc etc. However, the customer has refused to communicate with us.We will gladly take the vehicle back, in fact, we have been trying to do just that. The customer has wrecked the vehicle and if as she claims the city garbage truck is at fault, she will need to assign all rights to the insurance claim over to us so that we can have the vehicle repaired.Please instruct the customer to contact Mr. Fred D[redacted] at Hyundai of Greer. He will inform them how to proceed. If not, we will have to turn this over to our attorney.Bob H[redacted]
"Hyundai Motor Finance, after receipt of the contract, asked us to have it corrected. We reached out the the customer, explained the situation and asked for her to come in to get corrected. She was going to be out of town and it took some eight or nine days before she could come in and correct. Once corrected we sent contract back for funding." Response: I never said I was going to be out of town, I said I was on vacation the week you guys called (the week of October 26th) and I came to the dealership on October 28th to resign everything.
"It also appears that the customer was already either past due or near being past the due date on her payment at the time of delivery the new vehicle - this certainly exasperated the situation." Response: Yes, I had a payment due on October 28th, but it was stressed that I did NOT HAVE TO MAKE A PAYMENT to satisfy the month o October OR November. I made my first payment to Hyundai Motor Finance the end of November, as was needed. There was not a moment from the time of purchase to now where I have not complied/complied in a timely fashion.
With all of that said, I would appreciate acknowledgement of the lack of follow-up AND my compliance. This is the real issue here. Months later, on this date of 12/7/15, [redacted], GM of Hyundai of [redacted] and [redacted], HR department followed up with me after my phone call this morning. They apologized professionally and explained the EXACT situation of what was going on. Prior to that, I was left in the dark as to what internal error was going on at the time. The customer had no knowledge of this, thus things would not have gotten this far. I am content with [redacted] feedback/follow-up and I will go from there; however, it would be wise for the staff to improve with providing customer with proper details so they do not have to undergo any kind of unsettling feeling. That should be the business' ultimate concern and priority. Satisfying the customer whether or not they purchase a vehicle.
Thank you for forwarding this matter to our attentionI will ask our GM [redacted] to reach out to the customer and see if he can better assess the concern ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
Regards,
[redacted]these people are lying straight through their teeth’s. We did everything they told us to do plus answer calls when they asked for income based documents, which they never asked when we signed the contrast. Until 3 weeks later. But now they think I am lying about the accident I have the police report to prove everything and that it wasn’t my fault. Hyundai is just trying to cover their bases because they know they messed up big time. They never had the car financed when we drove the car off the lot who fault was that. They told us everything was approved when we left and that [redacted] was going o finance our car. But all of a sudden we didn’t get approved. Now [redacted] which denied us he first time wants to finance the car now, why all of a sudden hey changed their minds. It’s because of Hyundai changing whatever in the document so they can approve it, and t he reason why they lower the payment and interest is because we told them we were getting a lawyer because of the harassment and the fault documentation. I just want them to admit they lied and they are just trying to make it seem as if we lied the whole entire time when we never lied in the first place.
This has been previously responded to. However, at any rate our GM spoke with the customer and the issue was resolved. Thank you for your follow up.
Thank you for forwarding this matter to my attention. I have investigated this complaint and we are in the process of personally following up with this customer.While we truly value this customer's business and deeply regret any inconvenience this customer has experienced, we must take exception...
with several of the key points in her outline. We did in fact make an error in the paperwork regarding the payoff - the salesperson simply forgot to update the correct payoff amount on the worksheet. This was corrected the same day before the customer left. In addition, there was an error in the residual calculation - Hyundai Motor Finance, after receipt of the contract, asked us to have it corrected. We reached out the the customer, explained the situation and asked for her to come in to get corrected. She was going to be out of town and it took some eight or nine days before she could come in and correct. Once corrected we sent contract back for funding. We inform all customers in writing at time of delivery that the delivery of the vehicle is conditional; conditional based upon us being successful in assigning the retail installment contract/lease contract to a third party lender. It clearly states that if we need additional information or assistance to satisfy the third party then the customer will fully cooperate. We are not able to make payoffs or finalize title work until all conditions are met and the contract is funded. Such is the case here. It also appears that the customer was already either past due or near being past the due date on her payment at the time of delivery the new vehicle - this certainly exasperated the situation.However, in stating all this, we still were able to process and make the payoff in a timely fashion. After investigation it appears the her lender [redacted] Financial failed to process the payoff in a timely fashion, they somehow managed to return the payoff check twice and made several clerical errors. This is the chief cause of any payoff delays.Hopefully , we can find some way to assist. [redacted], General Manager has reached out to her today.Sincerely, [redacted]
Evidently there is an issue with the oil pan and the oil pan plug.. probably the threads are damaged and the plug will not seat. This is not a warrantable item. While we cast no accusations as to how this may have happened, we are confident it was not done by us. Had it been done improperly the last...
time there would have been major oil leaks noticed and perhaps a complete evacuation of the oil thus seizing the engine. Furthermore, the vehicle has not been in our possession since February and we have no control over what could have been done to the car.While we cannot replace the parts and perform the work for free, we would be glad to do it with a discount. If customer wishes to do so they simply need to let us know. Bob H[redacted]
Thank you for forwarding this matter to our attention. I will ask our GM [redacted] to reach out to the customer and see if he can better assess the concern.
[redacted]
Thank you for forwarding this matter to my attention. I am aware of this customer. In fact, we have made repeated attempts to contact and all such attempts have been ignored.This vehicle was conditionally delivered to the customer. This was done IN WRITING.. the contact clearly stated that we...
would allow them to take delivery of the vehicle and that they had an obligation to provide the lender with all required documentation including income verification, job time, proof of residence, and anything else the lender required. This customer has not complied with the requirements of [redacted] Bank. We were able to secure financing with another lender at better terms.. lower payments, interest , etc etc. However, the customer has refused to communicate with us.We will gladly take the vehicle back, in fact, we have been trying to do just that. The customer has wrecked the vehicle and if as she claims the city garbage truck is at fault, she will need to assign all rights to the insurance claim over to us so that we can have the vehicle repaired.Please instruct the customer to contact Mr. Fred D[redacted] at Hyundai of Greer. He will inform them how to proceed. If not, we will have to turn this over to our attorney.Bob H[redacted]
"Hyundai Motor Finance, after receipt of the contract, asked us to have it corrected. We reached out the the customer, explained the situation and asked for her to come in to get corrected. She was going to be out of town and it took some eight or nine days before she could come in and correct. Once corrected we sent contract back for funding." Response: I never said I was going to be out of town, I said I was on vacation the week you guys called (the week of October 26th) and I came to the dealership on October 28th to resign everything.
"It also appears that the customer was already either past due or near being past the due date on her payment at the time of delivery the new vehicle - this certainly exasperated the situation." Response: Yes, I had a payment due on October 28th, but it was stressed that I did NOT HAVE TO MAKE A PAYMENT to satisfy the month o October OR November. I made my first payment to Hyundai Motor Finance the end of November, as was needed. There was not a moment from the time of purchase to now where I have not complied/complied in a timely fashion.
With all of that said, I would appreciate acknowledgement of the lack of follow-up AND my compliance. This is the real issue here. Months later, on this date of 12/7/15, [redacted], GM of Hyundai of [redacted] and [redacted], HR department followed up with me after my phone call this morning. They apologized professionally and explained the EXACT situation of what was going on. Prior to that, I was left in the dark as to what internal error was going on at the time. The customer had no knowledge of this, thus things would not have gotten this far. I am content with [redacted] feedback/follow-up and I will go from there; however, it would be wise for the staff to improve with providing customer with proper details so they do not have to undergo any kind of unsettling feeling. That should be the business' ultimate concern and priority. Satisfying the customer whether or not they purchase a vehicle.