Hyundai of Kirkland

Complaint: [redacted]
I am rejecting this response because:I don't think they understand my point.I have already filed an appeal and it was denied. My warranty does cover electrical in nature. What about the fact that your employees give false information customer to customer which resulted in damaged and they have to take 100% of the responsibility.What about Hyundai Kirkland? Do they not believe that company has to take some responsibility?60% of cost was labor!!
Sincerely,
[redacted]

To whom this may concern:  Hyundai of Kirkland is very sorry for the misunderstanding.  We are willing to refund the cost of the warranty which is $1,932.00 which includes the $199 SEC ETCH and the warranty of $1576 plus tax.  We are not able to refund the additional $150 because that...

is the cost of the processing fee that dealership charges all customers.  Hyundai of Kirkland is working with Mr. [redacted] to ensure he is happy with the outcome.  We are also working with staff to be transparent with our charges. My name is Randi Johnson and I am the Customer Relations Manager.  I am looking forward to speaking with you 425-821-6611.                                         ...⇄  Randi J[redacted]Customer Relations ManagerFord Hyundai of [email protected] (425)821 6611 x[redacted]FAX (425)820 5509 CONFIDENTIALITY NOTICE

Mr. [redacted],   When you came to our service department you had lined your wheel with tape, concealing the damage underneath.  Our technician noticed the damage before he started to install the new tire.    Tom O[redacted] advised you that morning that we would not be replacing the...

tire, as we had not damaged it.  When you came to pick up your vehicle you called the police and reported that Tom was being threatening, making racist remarks, and that we had damaged your property.  None of these things were true, as all the other employees and customers who overheard the conversation will also attest to.    The spectacle that was caused by involving the police and being generally belligerent made it impossible for us to provide the high level of customer service we hold ourselves to for the other patrons that were present.  Because of this, Tom asked you to leave and not to return.  We stand behind that position.   Kristen H[redacted]Business Development ManagerFord-Hyundai of Kirkland     Kristen H[redacted] Business Development Manager Tell us why here...

Hello,
 
We have attempted to reach Ms. [redacted] via phone and email to no avail.  Hyundai has offered to split the cost of the repair 50/50 with the customer, and we would be happy to preform the repair at our facility. 
 
We look forward to hearing from Ms. [redacted] and...

hopefully resolving her complaint.
 
Thank you,
Kristen H[redacted]
Business Development Manager

The automotive business is a bit different than others. We charge labor based on a flat rate system, if we charged straight time for all jobs the result would be that every job would take more time and be more expensive, resulting from the lack of motivation to get the job done quickly.
We...

quote the cost prior to doing the job. We know the customer goes in “eyes wide open”.
It is true that independent auto repair shops charge less but also use aftermarket parts, and employee non factory trained techs.
In this case we attempted to take as little of the customers time as possible, only to have a less than positive outcome.

Thank you for bringing this matter to our attention.  We certainly empathized with Mr. [redacted]s situation following his accident and after he spoke to our General Manager, Finance Director, and Owner it was agreed that we would refund the portion that was due under the terms of his maintenance...

contract.  We would have been happy to provide serves up to the full 60,000 miles on the contract, had the vehicle not been totaled.  The refund calculation in this case comes from the company that provides the service, not Ford of Kirkland.  We did request more than the contracted amount for a refund and were declined.  We are sorry we could not extend a full refund.  Any further complaint from Mr. [redacted] should be directed to the contract writers at [redacted]

Mrs. [redacted] purchased her Prius in February of 2015 with 149,299 miles on the vehicle and filed her complaint in November of 2015, nine months later, with unknown additional miles.  At the time of sale, Mrs. [redacted] was encouraged to purchase an extended warranty at time of sale, which she...

declined.  We also offer the opportunity for any used car buyer to take their car to a third party mechanic, including the manufacturer of the vehicle if it is not a make we represent, before purchase.  Our used vehicles go through a multipoint inspection before they are sold and the vehicle’s battery was in sound condition at the time of purchase, given the high mileage.  Since the warranty was declined, in writing, and the vehicle was purchased as-is, we can offer a replacement battery at our cost, which would be several hundred less than the $3,000. If this solution is satisfactory, please contact our Business Development Manager Kristen H[redacted] at[redacted] make these arrangements.

Complaint: [redacted]
I am rejecting this response because:Yes, the alternator could cover.(last message your response was my warranty were not covered!)When I had meeting with Service Manager(T O) and J H, I asked him "Why did you say I just needed an invoice to mail on the phone when you gave me the estimate?" then he said "I don't remember what I said....T O, you heard that too.Now your saying I just notified my Extended warranty when I picked up the car?Your lying.I have all the email's, every time your response was different.I will see you at the court.
Sincerely,
[redacted]

Complaint: [redacted]I am rejecting this response because: we have already received a quote for a battery from Hyundai of Kirkland and it is the same cost as anywhere else. Unless they can offer us something less expensive than $2400 before taxes, there is no point.
They should also check their facts before replying. We were discouraged from purchasing a warranty. We were also never informed that we could take the car for a third party inspection. If the dealership can provide us with the reading from the battery from the inspection, we may reevaluate our claim. I find it hard to believe that the battery was in "good" condition, considering the issues we had immediately after purchasing, if they missed something as simple as a nail in a tire. The battery was still under warranty when we purchased the vehicle -- a replacement would have come at no cost to the dealership.
Sincerely,[redacted]

Complaint: [redacted]
I am rejecting this response because:I informed Randdi that the final cost of the repair on the transmission will be somewhere in the $2000 to $2500 range, and that I would not know the true cost until the repair is completed, hopefully some time this week. I told her that I would be bringing all of the paperwork related to the repair out to her as soon as I receive it. The 630 dollar amount I detailed in my original complaint was for an attempted repair by another transmission shop that was not successful, which I did not know when I filed the original complaint. I will have a discussion with the original shop after the repair is completed about what they plan to do to "make things right.I will be asking Randdi to at least split the cost of the repair work that is being done now.
Sincerely,
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is  acceptable to me. Sincerely, [redacted]

Complaint: [redacted]
I am rejecting this response because:I can attest that the rim was NOT damaged prior to leaving my car on your premises. I told the service advisor (Rick) that it is acceptable to remove the protection if it will interfere with the installation. If your technician noticed the damage before he started to install the new tire, he should have noted this on the paperwork, and this is nonexistent. The paperwork does not state the damage condition of the rim in question.What you all failed to appreciate is that I do have the pictures taken right before I covered the brand-new wheel rim to protect against potential damages. Mr O[redacted] ignored my offer to look at these pictures. He denied the damage immediately. The spectacle with blaming a committed customer for something that he has not done is a shame on you as a group of professionals in the customer-centric business.I still stand behind my position and shall re-iterate that the wheel rim was damaged during the installation.
Sincerely,
[redacted]

Complaint: [redacted]I am rejecting this response because:The response from the business is a lie and bears a defamatory nature.Sincerely, [redacted]