Hyundai of Louisville

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11908042, and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

[redacted] [redacted] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

I have had my Sales Manager, ***, reach out to the customer, apologize for the miscommunication which started with a now-departed poor excuse for a salesperson, and should have never reached this point. We will be sending via UPS, the inch LG HDTV SmartTV as previously promised.We
apologize. On occasion, we drop the ball, and we clearly did this time. We value this customer, and all customers, very much, and appreciate the opportunity to earn their business, the right way.Thank you

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*** ** *** February 6, RE: Complaint ID# *** To Whom It May Concern: We are in receipt of Mr*** ***’s complaint We apologize for the confusion regarding his request to cancel the
remainder of his extended warranty on the vehicle he sold. We have issued a refund per his request, and the check has been overnighted. Mr*** has been notified of this via email If there are any further questions, please contact me at *** ***. Sincerely, *** *** General Manager Hyundai of Louisville

Revdex.com, IncS4th Street Louisville, KY 40203- April 5, RE: Complaint ID# *** To Whom It May Concern: We are in receipt of Mr*** ***’s complaint We regret Mr*** has had a negative experience at our
dealership. We did refund the full amount of Mr***’s initial transmission service, and performed a second service at no charge. We understand Mr***’s desire to have it performed a third time at another dealer for peace of mind Should Mr*** have the transmission service performed again at another dealer, we agree to refund the cost as a good will gesture. To expedite a refund, please have Mr*** scan a copy of the Repair Order to ***. That is the email address of *** ***, Service Director for our Auto Group. Mr*** will issue a refund as soon as administratively feasible, typically five business days from the date we receive the Repair Order from Mr*** We sincerely apologize for the issues Mr*** has experienced, and are internally reviewing our practices to ensure this does not happen again If there are any further questions, please contact me at *** ***. Sincerely, *** *** General Manager Hyundai of Louisville

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*** ***

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*** ** *** January 8, RE: Complaint ID# *** To Whom It May Concern: We are in receipt of Mr*** ***’s complaint Mr*** is correct. We did agree to pay for his $
repair. *** as Mr*** has come to know him, was Mr*** ***. Mr*** no longer works for the company, which is why his there was no response to his emails and a failure on our part to properly respond We apologize for this lapse in communication and will happily mail a check for $to Mr***. The check has been cut, however the address on Mr***’s complaint does not match the address we have on file for him. We have called and left a message, as well as an email. Mr*** should call and contact either *** *** or myself to give us the proper address and we will promptly mail the check If there are any further questions, please contact me at *** ***. Sincerely, *** *** General Manager Hyundai of Louisville

I accept the offer of $for reimbursement for the towPlease note that this is what I had requested previously but they only offered after filing with Revdex.comthey have my mailing addressI will keep you posted if I do not receive the check in a timely manner
I am fully aware that I purchased a used vehicle as is and have no issues thereI had asked them to provide me with the signed copies of the buyers guide and again it took the Revdex.com to make that happen
as to the roadside assistance....I was never told of any waiting period prior to usage of the serviceI could only assume when I walked out the door it was in place as they did not say anything to the contrary
as to me getting "angry"I never once used a raised voice or any vulgar language with the people I was dealing withI quite possibly sounded frustrated and bothered with the situation as anyone in my shoes at the time given the circumstances would have been however I was always respectful with the person I was talking to and I take great offense to the response in this context
previous owner info.....the attorney generals office of ky told me in an email that the dealership was required to hand over previous owner info....I will handle this situation through the atty generals office
I have also requested documentation of all work performed on the care while in their possession from trade in to my purchase and that has not been provided
the purchasing experience was fine....the aftermath with this dealership has been less so

As the new General Manager of Hyundai of Louisville, I apologize for this oversight. This has been corrected, your $has been redeemed now by my General Sales Manager, and you should now have email confirmation of this, from Hyundai Motors, who sponsored this promotion.Going through changes
is never an excuse, and I offer you a personal apology, and a sincere hope you will visit us again. We will most certainly take care of you, and treat you right!We now have a local management team with a family-type, caring, no pressure atmosphere....thanks for bringing this to our attention! Sincerely... *** ***
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We are sorry for any misunderstanding that Ms [redacted] may have had regarding the selling price.  In my investigation, I could find no reference to a $10500 price, nor did any of the managers I spoke with, recall this.  Unfortunately, as well, [redacted] was off the day she took delivery. ...

As far as financing, we try, as we always do, to provide options to our customers, in order to help any particular situation.  In this case, she needed some assistance on the financing side, which took some effort.  But this entire effort, was to help.We have already ordered the spare tire and jack for the vehicle..in fact, it was ordered the very day she took delivery.  I checked with Parts, and the order should be in for these items tomorrow. (I will confirm in the morning that this arrived, and we'll let her know for sure when she can pick these up.)While the true version of events lie somewhere between her perception, and ours, our overall goal is always, to satisfy the customer.  Every single time.So to that end, I am readying a check, in the amount of $400, payable to her.  She can either pick it up tomorrow, or any day this week, or, I can mail it to her address on file.Hopefully, we can keep her as a customer, going forward, for both her sales and service needs.  [redacted]General Manager

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

[redacted]s purchased a 167,000 mile 2006 Accord from us, and signed not only the [redacted] but our own internal, multi-copy AS IS detailed disclosures, which go even deeper, disclosure-wise. See attached copies.  We do in fact provide roadside assistance, but, as his need was...

prior to our submission to our provider, his vehicle was not in our system yet.  We would have reimbursed him for his tow.  However, when asked to provide a receipt to reimburse, [redacted]s instead got angry, as he had used his [redacted]  [redacted] charged him nothing.  In regards to the previous owner information, as the Revdex.com likely knows, Federal privacy laws trump state law, and Kentucky no longer requires previous owner information, nor the previously required sticker stating such.  The current [redacted] website info, is outdated, and this has been changed, in practice, for a while now.In regards to his tow, as a token of customer service, even though we have no receipt, and it cost him zero dollars out of his pocket, we would be willing to send him a check for $100 for his inconvenience.Unfortunately, when you buy a very high mile car, or any car, things happen.  If [redacted]s cannot access the attached docs, we'd be more than happy to mail him copies of these docs.We have a great track record of satisfied customers, and do our best, daily, to maintain that.  Thank you for the opportunity to clarify our side in this matter.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

[redacted]  [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11908042, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com, Inc. 844 S. 4th Street Louisville, KY 40203-2186   November 15, 2017 RE: Complaint ID# [redacted] To Whom It May Concern:  We are in receipt of Ms. [redacted]’ complaint.  Ms. [redacted] had a recall performed on her 2007 Hyundai Santa Fe this past...

September.  A valve cover gasket was replaced, as was the alternator which oil had leaked on due to the recalled valve cover gasket.  This was Ms. [redacted] first visit to our dealership; she had no prior history in our Sales or Service Departments.  Ms. [redacted] called in November stating that her mechanic found that oil was leaking from the valve cover gasket again onto the alternator while performing other repairs.  We agreed to replace the valve cover gasket, alternator, and the drive belts because of the other mechanics claims they were oil soaked.  Our technician made these repairs and found wires going to the alternator were cut and spliced.  Ms. [redacted] was notified of this, and demanded we repair the wires, although we strongly disagreed that this issue was caused by our Service Department.  As a goodwill gesture we agreed to repair the wires at no cost.  She expressed that she was still not satisfied, although we performed all necessary repairs at no cost to her. I spoke with Ms. [redacted] after a friend of hers began posting negative comments all over social media.  Apparently, a service light had come on and she was upset again.  I offered for her to bring the vehicle in for a free diagnosis, and that if the repair was minor we would take care of it.  Obviously we would appreciate the comments be taken down on social media since they were made by someone who was never a customer, and we are working in good faith to address Ms. [redacted] issues, but we in no way implied the free diagnosis was in exchange for their removal.  During that call Ms. [redacted] agreed to bring the vehicle in and expressed she was pleased we would be working with her to resolve the current issue.  The vehicle was never brought in and we heard nothing more from Ms. [redacted] until this complaint.  At this point we feel we have done all we could to please Ms. [redacted], including completing repairs we did not believe we were responsible for since the vehicle has been worked on by other mechanics, was not a vehicle we sold, and had no prior service history with our dealership.  We offered a free diagnosis, which she has not yet taken advantage of.  That offer stands, but we offer nothing more at this time.  If there are any further questions, please contact me at ###-###-####.   Sincerely, [redacted] General Manager Hyundai of Louisville