Hyundai of Paramus Inc

Complaint: 10628324
I am rejecting this response because:  we only received one message which was left this afternoon 6/1. We plan on returning the call tomorrow. We never received a second message. 
Regards,
Daniele [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  The money has finally be credited to my account, so this is resolved.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may...

update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Tell us why here.Ms [redacted] paid all her fees and closing costs.  She owed us nothing more. We paid her last 4 payments on the previous lease. It is company policy that we do not pay for any wear & tear on a leased vehicle.  Evidently, the leasing company found excessive wear...

& tear on the vehicle.  We feel that we do not owe Ms [redacted] anything at this point.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed...

the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Customer brought in vehicle and we had one of our Hyundai certified mechanics diagnose. After diagnostic was performed, mechanic found that the thermostat needed to be replaced so we replaced it and check engine light was cleared before giving vehicle back. Customer ended up coming back a couple...

weeks later with another concern so we re-diagnosed and fixed the customers vehicle free of labor. After putting 1000 miles on the vehicle, customer came back with check engine light on again, this is when the battery was recommended. We are willing to help customer with repairs but she needs to allow us to replace the battery before we can move forward in further diagnostic of what is causing her check engine light. Customer approved all prior work that she is looking to receive money back for, we have a signed repair order with signature and customers birthday. We also gave customer a $137.00 discount towards repairs completed.

A CHECK IS BEING CUT FOR $653.00 FOR CUSTOMER.  THIS SHOULD RESOLVE THE MATTER.Tell us why here...

I have been told that a check for $825.00 has been mailed to Ms [redacted].   I hope that this resolves the matter.Tell us why here...

Complaint: [redacted]
I am rejecting this response because:  THE QUOTE WAS $348.  I WAS CHARGED OVER $1,000 PLUS AN ADDITIONAL $137 FOR A PART THAT WAS NOT NECESSARY ACCORDING TO OUR MECHANIC.  WE TOOK THE CAR TO ANOTHER MECHANIC WHO GAVE US THE DIAGNOSTIC REPORT THAT SHOWED THE SAME CHECK ENGINE LIGHT AND THERMOSTAT (BOTH THINGS THE DEALERSHIP CLAIMED TO HAVE FIXED) ADDITIONALLY, I BROUGHT THE CAR BACK BEFORE DRIVING UPSTATE AND WAS TOLD IT WAS FIXED, THEN I DROVE UP TO MY FAMILY IN UPSTATE NEW YORK AND AGAIN THE CHECK ENGINE LIGHT CAME ON. WHEN I BROUGHT THE CAR IN IT WAS THEN I WAS TOLD THE DIAGNOSTIC WAS UNABLE TO BE READ WITHOUT A NEW BATTERY.  I REQUESTED THE MANAGER ASK THE OWNER TO GIVE ME A CREDIT SINCE THE QUOTE AND THE CHARGE WAS AN $800 DIFFERENCE.  MY HUSBAND DID NOT AUTHORIZE THE $800, HE WAS TOLD THAT ADDITIONAL WORK NEEDED TO BE DONE, HE WAS NEVER QUOTED AN AMOUNT, WE WERE BOTH LED TO BELIEVE THAT THE WORK BEING DONE WAS RELATED TO THE "BRAIN".  THE MANAGER NEVER CALLED ME BACK OR RETURNED MY CALLS.  I WOULD LIKE A CREDIT TO MY CREDIT CARD.
Regards,
[redacted]

we have made two attemps today 06-02-2015,  at 2:14pm ###-###-#### got no answer, at 2:15 pm dialed ###-###-#### got a message mail box full. we would gladly try help MRS. [redacted] she needs to contact us so we can address her complaints.

The customer has returned the vehicle to us and we have cut a check for his $1500.00.  When the owner returns tomorrow we will have it signed and mailed.Tell us why here...

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update...

it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

A check is being cut today for $440.22 for the customer for the work they paid for on a pre-owned vehicle. We hope that this resolves the situation.Tell us why here...

Review: I purchased a vehicle and a service contract on 9/27/14. I found out in October 2015, when trying to use the service contract, that the contract had been cancelled on the same date, 9/27/14, by the dealership. I have been trying since October to get my refund of $825. Plus, every day that goes by, I am paying interest on this money that I apparently cannot get back. The dealership has told me 3 times that the money has been sent to [redacted], but refuses to give me any proof or tracking #. Today, they sent me a photo of my "check", but it was someone else's check! I have called dozens of times and left messages for the office manager and general manager. They will not call me back. Only the finance manager will speak to me directly, but he doesn't seem to have the power to resolve this issue on his own. The customer service issues lead me to believe this is either an extremely incompetent business, or a fraudulent one.Desired Settlement: I expect the refund of $825 to be sent immediately to [redacted], with my name and account number on the check. I expect a photo of the correct check as well as a tracking number on it so I can prove it was sent.

Business

Response:

I have been told that a check for $825.00 has been mailed to Ms [redacted]. I hope that this resolves the matter.Tell us why here...

Consumer

Response:

Review: [redacted]

I am rejecting this response because:I have been told a check has been mailed to my lienholder, [redacted]. However, until I can confirm the check was received and funds posted to my account, I cannot consider this issue resolved. I have been told 4 times before that the "check has been sent", so I am being cautious until I have proof that it was sent correctly and that it can be deposited by the lienholder.

Regards,

Business

Response:

Checked with the accounting office. They tell me that the check was sent to [redacted] by certified mail on January 22, 2016. Hope that this helps the situation. Tell us why here...

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. The money has finally be credited to my account, so this is resolved.

Regards,

Review: I was called in by a saleman in nov of 2013 to come in switch cars.when to the location an d spoke to [redacted] about the trade-in. Both cars are from the same location 2011 hyundai to a 2013 hyundai. [redacted] asure me that he was coming to over everything. never told me I would be getting check , so when I received it I call and was told to bring it in and their was going to send it out. 3 Months later I received a collection letters stating that I owe money in the amount 1203. and change I made several calls to hyundai corporate no help. called the finanance dept. no help. A week later I received a three way call from the manager eric from hyundai of paramus and a ruth from hyundai motor fianance and eric agreed to pay the last payment, As of today 08/05/2014 no payment made.

Review: On 09/15/2015, I purchased a 2013 [redacted] coupe from Hyundai Paramus of NJ. During the purchase, I was made aware of a tire pressure sensor issue that was verbally agreed to be fixed at a later time. After attempting to get the car serviced by Hyundai Paramus, I was told by their service dept. that the sales-man in charge of the sale would have to disclose the information to their service dept. before I can proceed with the repair. The Salesman was a [redacted] of Hyundai Paramus. I then received a call from a sales manager with Hyundai Paramus that I unfortunately did not get a name from, who later tells me to reach out to a local [redacted] dealership to have the issue resolved as the vehicle is still under warranty. I later bring my vehicle to a [redacted], CT. to have an unrelated recall issue serviced. I then have them run a diagnostics test in relation to the tire pressure sensors. They then disclosed that the vehicle did not have any tire pressure sensors at all. They later gave me a quote of almost $600 to have the issue fixed. I was then told that the issue was not covered under warranty. I then thought back to when the sales-man showed me photos of his friend, the previous owner of the 2013 [redacted] coupe, who had an aftermarket set of wheels on the vehicle. The Hyundai of Paramus sales-man never disclosed that there were no sensors in the vehicle, only that the blinking sensor would be fixed. I later got in contact with [redacted] to intervene which later proved futile. I received multiple case numbers to result in being told that because I never received any written agreement to have the tire pressure sensors fixed, I had no case. I only want Hyundai Paramus to adhere to the agreement and install the tire pressure sensors or pay for a local [redacted] dealership to fix the same issue. I have had the vehicle for four months in which I have not had any tire rotation, no new tires put on, and no change of wheels etc.Desired Settlement: I want them to either install the sensors in the tires/ wheels or preferably pay for a local [redacted] dealership to do the work without cost to myself.

Business

Response:

My General Sales Manager tells me that they have made an appointment with Mr. [redacted] for February 6th at 9:00AM to bring the car in and have the sensors installed.Tell us why here...

Review: On 5/18/15, made a verbal agreement with sales to purchase a car with a down payment of $1300 to cover all fees only (Title/Reg, Doc,Etch, Bank Acquisition) and a monthly payment of $199 + tax. It was late and dealer didn't want to finish paperwork. Ran my credit and let me take the car home with the condition of finalizing paperwork on 5/11/15. Came back on said date, kept me waiting at least 1/2 hour. At the time of closing, I decided to add insurance. That's when the finance person started to manipulate the payments. Per contract, fees are only adding up to $1091.41 and the acquisition fee of $595 was rolled into my monthly payment plus agreed upon insurance amount of $595 for a total payment of $255.41. I'm extremely upset because it was late (as intended by them) and I didn't notice this until after the fact. Additionally, the finance department ran my credit for a second time affecting my overall score. The dealership called the next day and I expressed what happened and how upset I was about the whole experience. I was told that the manager would be informed; however, there was no follow up.Desired Settlement: Contacted by general manager/owner and a credit for $595 as the acquisition fee was verbally agreed upon as part of the down payment and is now rolled into the payments per the contract.

Consumer

Response:

Review: 10628324

I am rejecting this response because: we only received one message which was left this afternoon 6/1. We plan on returning the call tomorrow. We never received a second message.

Regards,

Daniele [redacted]

Business

Response:

we have made two attemps today 06-02-2015, at 2:14pm ###-###-#### got no answer, at 2:15 pm dialed ###-###-#### got a message mail box full. we would gladly try help MRS. [redacted] she needs to contact us so we can address her complaints.

Review: I traded in my Lexus when leasing an Elantra on July 3rd.

I was told I would receive $1000 check within one week.

I never received the payment.

I have called over 10 times, left messages, sent emails, and still no $1000. It is now over a month. I am filing w Revdex.com prior to filing in small claims court in hopes of resolving the issue.Desired Settlement: I want my $1,000.

Business

Response:

The check was mailed on Friday. We had to wait for the title to the Lexus to come in. She should receive the check in the next couple of days.

Review: Upon trading in a lease car for a new lease the deal was finalized, paid all fees and closing costs, was assured that no other money was owed, and left with my new lease. Approximately 3 months later, I received a bill for $810, plus tax, for wear and tear considered to be excessive on my returned car. This is directly counter to the deal struck at the dealership where I was specifically told that everything was done, all possible costs were paid, and nothing more would be owed. Upon receiving the bill, I attempted to resolve the issue with both the dealership and the corporate office, neither of which were helpful. They refuse to honor their word or correct the mistake.Desired Settlement: To have the bill of $894.70 removed from my account and have a zero balance. Also, a letter confirming the mistake on Hyundai's part that I can provide to credit agencies for my credit report.

Business

Response:

Tell us why here.Ms [redacted] paid all her fees and closing costs. She owed us nothing more. We paid her last 4 payments on the previous lease. It is company policy that we do not pay for any wear & tear on a leased vehicle. Evidently, the leasing company found excessive wear & tear on the vehicle. We feel that we do not owe Ms [redacted] anything at this point.

Review: in 2011 I leased a 2011 Hyundai Sonata. I had no problems with the lease. As part of a car lease agreement it says you are required to pay a disposion fee of $400 at the end of the lease if you do not purchase the car or release through them. My term was not up until July 2013. On April 30th 2013 I received a phone call from the manager [redacted] with a great deal if I turn the car in that day. I decided to go in to listen to him even though I had no intention of changing the lease until July. The deal he had was too good to turn down. They would pay off my last two payments, no disposition fee since releasing, no early termination fee since releasing and no charges for damage to car since releasing. I had gotten a verbal quote of approx. $150 to replace a missing bracket on the side of the car. I planned on fixing it before turning it in since dealerships always exagerate on the price. A few months later in July, I receive a letter from Hyundai Finance that I still owe 2 months from my old lease ($440) a $400 early termination fee a $400 disposition fee another $100 fee (admin I think) and another $1100 for damages. All in total is approx @ $2100 (give or take $100) I have been trying to have this taken care of since August 2013 with no avail. Also I have 3 Hyundai Sonatas with Them and I am sorry I ever gave them any more business. This is not the way to run a business. If this was done to me, I am sure it is done on a daily basis to every client who has leased through them.Desired Settlement: I would like a letter stating all the above was taken care of and a new letter from the finance company with same. Also I would like an apology from them.

Business

Response:

I HAVE MADE NUMEROUS ATTEMPS TO CONTACT MS. [redacted] SINCE THIS MATTER WAS BROUGHT TO MY ATTENTION,