Hyundai of Wilmington

I have informed our customer that we cannot be responsible for shipping delays which she has also signed off on our contract She has called on many occasions and has been nasty and rude not only to me but my staff I have informed her that [redacted] dockers were on strike At this point they have reached an agreement but many shipments have been delayed This customer will receive her dress prior to her wear dateStylish Impressions will not responsible for alterations on this dress in any way I have been contacting our company on a weekly basis to check status on her shipping Dress should be arriving shortly Yes I am on vacation out of state in an area where Wifi or internet is unreachable I have contacted our customer and told her that on July when I return will contact the company to receive a tracking number and will respond to her as soon as I knowShe has threatened to slander the Stylish Impressions name and sue meShe will receive her dress in plenty of time for the wedding I don't understand why we are threatened or abused in this manner I have been in contact with her on many occasions and kept her up to date on the status of this gown When the Bridesmaid gown comes in she can pick it up immediately[redacted] Owner

To Whom it may concern,This letter is in response to the complaint filed by a Ms [redacted] regarding her wedding dress purchaseMs [redacted] purchased her dress from us in January When we were checking dates in our retail portal, we saw that there was a dress in the correct size and color that Ms [redacted] had chosen that would be coming into the Manufacturer's distribution location on the [redacted] in MarchHowever when we went to place the order, that paticular dress was no longer available for us as the retail portal is open to any authourized seller of that manufacturer and anyone can "grab" the dresses for their sale at any timeSo we placed the order with the next best date available to usNormally wedding dresses can take 6-months to come in as they are all made overseas in [redacted] on an "as ordered" basisWe did not at any time give Ms [redacted] dress to any other brideFirst, we would never do that without contacting the bride and getting her permission firstSecond, we have yet to receive her dress from the manufacturer(currently we are at month in the manufacturing time)We explained to Ms [redacted] that the paticular Manufacturer had incurred delays due to a dock strike at the [redacted] docks where all of there product ships in from ***It was a well documented event on all the news channelsWe were trying to be pro active in letting the bride know that there were some delays but we had been assured from the manufacturer that the dress would be here in plenty of time for the wear date, which we have in our files as 10-17-We have no knowledge of a change in the date of the weddingThe only notes in her file are in regard to requesting a certain seamstress and the number of a bridesmaids dress.On all of our contracts that every customer signs when purchasing anything, it states in red that all sales are final and there are no refunds due to the fact that once the orders are placed, we, as a retailer can not return these items to the manufacturerMs [redacted] signed this purchase agreement as wellSo as far as a full refund, this is not possibleThe belts that she purchased from the store and took with her also fall under this contractthey were paid in full and she was satisfied with the productTherefore, again a full refund is not warrantedWe regret that Ms [redacted] feels we did not communicate with her but we gave her all the information that we have/had available to usAs a specialty boutique, Customer service is of the utmost importance to usWe strive to do our very best to provide everything our brides may needWe did hold up our contractual agreement and although we understand the bride may now have some scheduling conflicts, this is not an issue that is in our controlThank you for your time.Sincerely, [redacted] Stylish Impressions Bridal Boutique

Ms. [redacted] came to my store on Thursday, July 23 to pick up her altered gown. I feel that this complaint was premature. She looked great in her dress and as she was leaving I asked her if she was happy and she said yes. As I said in my response before I am in this business to make everyone look great for their event including Ms. ***. She has her dress in plenty of time for her event and altered to her perfectly.

Complaint: ***
I am rejecting this response because: I have four individuals that were at my appointment that heard the owner say "Your dress will be here in March." Why did they wait so long to place the order and if indeed when the went to place the order, in fact the dress was not there, why wouldn't she contact me? I believe something is going on and they are trying to cover up a mistake they have madeInstead of this being joyous, this is becoming a nightmare. If the delay was so well documented, why wouldn't they call the brides to put their worries at ease? Instead I had to do all the callingThe only time they called me was two times in regards to my bridesmaid dresses which took them a while to order along with they kept telling me bridesmaid which I kept correcting them that I only have 5! It's obvious that they aren't communication/writing down the correct informationMy wedding date doesn't have anything to do with her as of now, she promised a dress in march and If I wanted to move my date up that's my businessShe did not fulfill her agreement and it's upsetting that she can hold us to contracts but she feels exempt to hers! I am extremely upset that I will be contacting the news, newspapers and social media sites because she cannot be treating brides this way and getting away with it! I will wait for another response before choosing seeking out other options
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: The depiction that Stylish Impressions has communicated with me is false At no time has the business contacted me about the status of my order unless I first called them repeatedly Additionally, yes, I signed a their sales order, however I was told that my order would be received in weeks to months I would never have signed anything that had a large lead time Receiving the dress in time for "wear date" is unacceptable That could mean the day before! The wedding is in weeks and I do not have a dress On top of everything else, their part time employee that misrepresented the product ordered me a size 24...I am a size pant and 12-dress The measurements for the size say that my hips should be 50" and my bust 45", so needless to say, alterations are definitely going to be needed, if in fact they can reconstruct it to that degree This vendor has done nothing even remotely in the way of customer service or attempted to make this transaction smooth I did not bring up any attitudes in my complaint, due to the fact that your instructions were to leave them out There are sides to every story I have my own seamstress who was prepared to alter the dress for me based on the week to month lead time Stylish Impressions has now made it impossible for me to use anyone but them I offered to nullify this transaction and to mutually let it go, but they will have no part of that scenario, therefore, I stand firm that they should alter the dress at no charge to compensate for their employee misrepresenting the product and their service, as well as the inconvenience and lack of customer service, and the stress!
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:
My complaint was by no means premature I have received my gown and my response was that I was happy with the alterations, not the situation I have done a great deal of research on this business and have found many many reviews similar to mine I paid for $of the alterations just so that I could have my dress I would like a refund The store owner said to me when I went to try the gown on the first time that the employee should not measure people They had to take 8-inches off of the body of the dress and a good inches from the shoulder I paid an extra $30-for the larger size gown that their employee measured me for I have also obtained a copy of the designers size guide and the size that my measurements would have fit would be a 16-not a My purchase terms were misrepresented from the beginning Thank you for your consideration
Sincerely,
*** ***

To Whom it may concern,This letter is in response to the complaint filed by a Ms. [redacted] regarding her wedding dress purchase. Ms. [redacted] purchased her dress from us in January 2015. When we were checking dates in our retail portal, we saw that there was a dress in the correct size and color that...

Ms. [redacted] had chosen that would be coming into the Manufacturer's distribution location on the [redacted] in March. However when we went to place the order, that paticular dress was no longer available for us as the retail portal is open to any authourized seller of that manufacturer and anyone can "grab" the dresses for their sale at any time. So we placed the order with the next best date available to us. Normally wedding dresses can take 6-8 months to come in as they are all made overseas in [redacted] on an "as ordered" basis. We did not at any time give Ms. [redacted] dress to any other bride. First, we would never do that without contacting the bride and getting her permission first. Second, we have yet to receive her dress from the manufacturer(currently we are at month 7 in the manufacturing time). We explained to Ms. [redacted] that the paticular Manufacturer had incurred delays due to a dock strike at the [redacted] docks where all of there product ships in from [redacted]. It was a well documented event on all the news channels. We were trying to be pro active in letting the bride know that there were some delays but we had been assured from the manufacturer that the dress would be here in plenty of time for the wear date, which we have in our files as 10-17-2015. We have no knowledge of a change in the date of the wedding. The only notes in her file are in regard to requesting a certain seamstress and the number of a bridesmaids dress.On all of our contracts that every customer signs when purchasing anything, it states in red that all sales are final and there are no refunds due to the fact that once the orders are placed, we, as a retailer can not return these items to the manufacturer. Ms. [redacted] signed this purchase agreement as well. So as far as a full refund, this is not possible. The belts that she purchased from the store and took with her also fall under this contract. they were paid in full and she was satisfied with the product. Therefore, again a full refund is not warranted. We regret that Ms. [redacted] feels we did not communicate with her but we gave her all the information that we have/had available to us. As a specialty boutique, Customer service is of the utmost importance to us. We strive to do our very best to provide everything our brides may need. We did hold up our contractual agreement and although we understand the bride may now have some scheduling conflicts, this is not an issue that is in our control. Thank you for your time.Sincerely,[redacted]Stylish Impressions Bridal Boutique

I have informed our customer that we cannot be responsible for shipping delays which she has also signed off on our contract.  She has called on many occasions and has been nasty and rude not only to me but my staff.  I have informed her that [redacted] dockers were on strike.  At...

this point they have reached an agreement but many shipments have been delayed.  This customer will receive her dress prior to her wear date. Stylish Impressions will not responsible for alterations on this dress in any way.  I have been contacting our company on a weekly basis to check status on her shipping.  Dress should be arriving shortly.  Yes I am on vacation out of state in an area where Wifi or internet is unreachable.  I have contacted our customer and told her that on July 6 when I return will contact the company to receive a tracking number and will respond to her as soon as I know. She has threatened to slander the Stylish Impressions name and sue me. She will receive her dress in plenty of time for the wedding.  I don't understand why we are threatened or abused in this manner.  I have been in contact with her on many occasions and kept her up to date on the status of this gown.  When the Bridesmaid gown comes in she can pick it up immediately.[redacted]Owner

Ms. [redacted] came to my store on Thursday, July 23 to pick up her altered gown.  I feel that this complaint was premature.  She looked great in her dress and as she was leaving I asked her if she was happy and she said yes.  As I said in my response before I am in this business to make everyone look great for their event including Ms. [redacted].  She has her dress in plenty of time for her event and altered to her perfectly.