Hyundai West Allis

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
*** *** did contact me on Sat *** after I had left messages for Brian JuneauMr *** apologized for the misinformation that I had received from his service peopleMr *** had talked with his service person and he admitted he did give me the wrong info and that he recalled the conversation. That he had interpreted the letter from Hyundai wrong. I commended the service consultant for being truthful and stated he is an asset to Arrow Hyundai for doing so. Mr *** again offered to replace my oil with a new oil change and I accepted his offerI consider this matter now closedNot 100% happy put a fare compromise was reached
Regards,
* *** ***

I am respond to ID# [redacted]I do want to say that if there was any incorrect information provided to Mr [redacted] we are very sorry for that. The letter that is provided by Hyundai to all consumers who own vehicles covered by this campaign is the written documentation of any additions or...

changes to the manufacturers warranty.I have attached a copy of the previously mentioned letter.We do not provide the warranty, the manufacturer is responsible for that, it appears that Mr [redacted] has contacted Hyundai and received clarification of the warranty changes.We performed the campaign as instructed by Hyundai including adding the specific amount of oil to the engine, by adding conventional oil to the synthetic oil will not cause any operation concernsAlso we did offer to change the oil for Mr [redacted] which at this time he has declined.I do not feel that there is anything more that we would need to provide at this time to resolve this situation, the offer to provide Mr [redacted] an oil change at no cost is our resolution.Respectfully [redacted]