Initial Business Response / [redacted] (1000, 6, 2014/11/17) */ We have installed back camera on the vehicle on [redacted] request.He told me his friend will take over the car which never happen.I Will refund his money back
The only reason I'm writing this review so late is cause I told Hyundai Canada about all this and never got a response from them so I'll tell my story here so no one else gest screwed outta thousands of dollars lime meBought a used car there about a year ago had it for a week then had to bring it back in cause the windshield rear window were never sealed correctly and would leak took weeks to get it back then had to bring it in a few more days later cause the air-conditioning stopped working said they fixed it had to bring it back again to get it fixed againAbout weeks later the vehicle broke down completely tons of sensors going off and transmission just failed and car would no longer start keep in mind this car had less than 50,000k on itSo I brought the vehicle back in and said get me outta this thing I travel for work and can't afford to worry about it of course they were happy get me into a new vehicle and have me take the loss on the old oneWin win for them rightSettled on a sonata hybrid limited they didn't have it in stock and had to get it from another dealership in red deer I was about to leave town for work he told me the finance was all in place and was just working on getting the car here so I told him I will be home in days can the care be ready by then he assured me it would be called him a week before coming home said yup vehicle be ready for pick up when you get home days before coming home said yup it will be readyI got home sure enough it wasn't ready he told me it was just loaded onto a truck in red deer but because of the long weekend it wouldn't be here for another week I hung up on him called the manager and found out that was all a lie it wasn't on the truck finally I convinced one of them to pick it up from red deer the next dayAs for the service department I called cause I had questions about my car was told someone would call me back and they never did called again said someone would call me back never didTook it in once cause the USB connection wasn't working was just told it's a common problem most of them don't work tried to sell me a dollar Hyundai approved I phone cableAlso didn't realize my sonata doesn't come with a spare tire until I got a flatAll in all from the dealership to the service department would not recommend
Initial Business Response / [redacted] (1000, 5, 2016/03/15) */ Contact Name and Title: [redacted] r Contact Phone: [redacted] Contact Email: [redacted] Mrs [redacted] came in to see me on March 9, 2016, their [redacted] was promised for 4:and the vehicle did take a little longer as it was a very large repairI apologized to the customers and offered to fill their gas tank, they said it was full and said noI offered to do complete wash on vehicle but time was an issue so I said that would not be feasibleI straight out asked both of the customers what can I do to compensate them for their time and they said nothingI do not know what I am supposed to do in that caseThey left and got home and I got a call from the customer advising me of an oil leak, I advised that it could be residual oil but to check the oil, she said they did and it was goodI asked if she wanted to come in right away and she advised no she would like to book for March 17/in which I accommodatedI advised customer to have checked prior to drivingI advised if she was not comfortable to drive the vehicle she could have it towed here and to call roadside assistance, I gave her the numberI advised that the vehicle could be left here over there week holiday but unfortunately just like any other public parking lot minor door dents and so forth cannot be controlled, as this would be left at their own riskWe want to ensure that we value all of our customers and things like this seldom occur but we have to make customers aware, and maybe they misunderstoodWe have looked at the vehicle and my foreman advised the concern was not due to workmanship but due to a faulty gasket and we have called and advised customer and are repairing the vehicle under warrantyCustomer was given one of our loaner vehicles in the mean time at N/CAgain we want to help this customer and get their vehicle running properly
Hi ***,
Thanks for speaking
to me todayI wanted to recap the situation with *** *** * ***
*** purchased her juicer from *** *** and the juicer has stopped working, at which point she reached out to our customer service team for a replacementOur process is to ask our customers to send back the defective unit and upon receipt, we send out a brand new replacement unitBecause of the timing, by the time we received ***’s return, we were out of stock of the juicerOur team told her that it would be about weeks before we would be back in stock of this itemWe sincerely apologize for the wait and understand her frustrationWe are now back in stock and have reached out to her via email to alert her that her replacement juicer would be shipping today, 7/**/Unfortunately, as she did not purchase this product from us directly, we cannot offer her a refund, which was her preference
Thank you!
Regards,
***
*** ***
** *** ** *** ***
***
***
Initial Business Response /* (1000, 5, 2015/10/14) */
Contact Name and Title: *** ***
Contact Phone: XXXXXXXXXX
Contact Email: ***@westedhyundai.com
Ultimately,
Mr*** is stretching facts to say that we "ghost sold" him a vehicleHe knew we were using a stock unit of a
color choice other than what he wanted to build a price and he was told we would try to get him a vehicle from Hyundai's reserve if we could or we would order him oneWe have tried multiple times to get a hold of Mr*** by phone to resolve this but he is unwillingThe following is a response made to *** where we have clearly told him we would give him his deposit back:
West Edmonton Hyundai said on 10/09/XXXX XX:XX PM
"Hi ***, I have tried calling you to reach a resolution to this matterWe want every customer to have a great experience here at West Edmonton HyundaiMy understanding is that you were shopping around all the different Hyundai stores in Alberta to get the best price you possibly could, and good on youWe are happy to oblige and glad that we won the businessThe VIN that you are speaking of is a vehicle that is here with the options that you wanted, in a different Colour than you desireThis was relayed to you at the time of sale and you were aware of us needing to locate or order you a carWhen it was determined the car could not be snapped up from manufacturer reserve we promptly ordered you your carIts unfortunate you were upset over the wait and we can appreciate the frustrationWe are happy to refund your deposit as we don't want an unhappy customer driving our carThere was no "scam" or attempt to mislead here but please contact the General Sales Manager - Brian *** at the store XXX-XXX-XXXX if you would like to relay concerns furtherI know he would be happy to speak to you."
***
Initial Consumer Rebuttal /* (3000, 7, 2015/10/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
First, this is a LieSecond, de-facto you sold a Ghost vehicle, you cannot provide any vehicles identification, which you did, if you not intend to sale it*** Would you mind "make me happy" and simply refund what you charged ***
I will NOT deal with you and I do NO need anything from youThis is a simple call for the business ***
Final Consumer Response /* (2000, 13, 2015/10/20) */
*** S
12:PM (hours ago)
to edmonton.nfg
Hi ***,
Thanks for your assistance, the credit card just advised me the dealer refunded full amount of money, so you can close this case
Thank you very much for your assictance in my case
Regards ***
Initial Business Response /* (1000, 8, 2016/02/11) */
Contact Name and Title: [redacted] Business Manager
Contact Phone: [redacted]
Contact Email: [redacted]
All vehicles that are sold on the [redacted] lot are given an AMVIC Inspection by one of our certified technicians, which...
allows us to see if the vehicle is worthy of making it to the point of sale. If any such vehicle requires further mechanical attention that may hinder the safety or the driving experience of the customer, it is then repaired and corrected. All pre-owned vehicles sold at [redacted] or West Edmonton Hyundai are required to have the inspections reviewed and signed off by the respective customer purchasing that vehicle. Contrary to our advice the customer went to a third party to address these issues instead of bringing the vehicle to us. We thought the customer was happy with our service and we are hoping to correct the situation. We never intended on making the customer unhappy. We did pay the customer half of what they spent in good faith. We are still very happy and willing to continue providing our client with the best treatment and want nothing more than to please the customer. I urgently request that the client contact me directly so that we may rectify that situation and compensate them for the rest of the money spent and hopefully continue a healthy relationship with them.
The only reason I'm writing this review so late is cause I told Hyundai Canada about all this and never got a response from them so I'll tell my story here so no one else gest screwed outta thousands of dollars lime me. Bought a used car there about a year ago had it for a week then had to bring it back in cause the windshield rear window were never sealed correctly and would leak took 2 weeks to get it back then had to bring it in a few more days later cause the air-conditioning stopped working said they fixed it had to bring it back again to get it fixed again. About 2 weeks later the vehicle broke down completely tons of sensors going off and transmission just failed and car would no longer start keep in mind this car had less than 50,000k on it. So I brought the vehicle back in and said get me outta this thing I travel for work and can't afford to worry about it of course they were happy get me into a new vehicle and have me take the loss on the old one. Win win for them right. Settled on a 2015 sonata hybrid limited they didn't have it in stock and had to get it from another dealership in red deer I was about to leave town for work he told me the finance was all in place and was just working on getting the car here so I told him I will be home in 11 days can the care be ready by then he assured me it would be called him a week before coming home said yup vehicle be ready for pick up when you get home . 2 days before coming home said yup it will be ready. I got home sure enough it wasn't ready he told me it was just loaded onto a truck in red deer but because of the long weekend it wouldn't be here for another week I hung up on him called the manager and found out that was all a lie it wasn't on the truck finally I convinced one of them to pick it up from red deer the next day. As for the service department I called cause I had questions about my car was told someone would call me back and they never did called again said someone would call me back never did. Took it in once cause the USB connection wasn't working was just told it's a common problem most of them don't work tried to sell me a 60 dollar Hyundai approved I phone cable. Also didn't realize my sonata doesn't come with a spare tire until I got a flat. All in all from the dealership to the service department would not recommend.
Initial Business Response /* (1000, 6, 2014/11/17) */
We have installed back camera on the vehicle on [redacted] request.He told me his friend will take over the car which never happen.I Will refund his money back.
Initial Business Response /* (1000, 5, 2016/03/15) */
Contact Name and Title: [redacted]r
Contact Phone: [redacted]
Contact Email: [redacted]
Mrs. [redacted] came in to see me on March 9, 2016, their [redacted] was promised for 4:30 and the vehicle did take a...
little longer as it was a very large repair. I apologized to the customers and offered to fill their gas tank, they said it was full and said no. I offered to do complete wash on vehicle but time was an issue so I said that would not be feasible. I straight out asked both of the customers what can I do to compensate them for their time and they said nothing. I do not know what I am supposed to do in that case. They left and got home and I got a call from the customer advising me of an oil leak, I advised that it could be residual oil but to check the oil, she said they did and it was good. I asked if she wanted to come in right away and she advised no she would like to book for March 17/16 in which I accommodated. I advised customer to have checked prior to driving. I advised if she was not comfortable to drive the vehicle she could have it towed here and to call roadside assistance, I gave her the number. I advised that the vehicle could be left here over there 3 week holiday but unfortunately just like any other public parking lot minor door dents and so forth cannot be controlled, as this would be left at their own risk. We want to ensure that we value all of our customers and things like this seldom occur but we have to make customers aware, and maybe they misunderstood. We have looked at the vehicle and my foreman advised the concern was not due to workmanship but due to a faulty gasket and we have called and advised customer and are repairing the vehicle under warranty. Customer was given one of our loaner vehicles in the mean time at N/C. Again we want to help this customer and get their vehicle running properly.
Initial Business Response / [redacted] (1000, 6, 2014/11/17) */ We have installed back camera on the vehicle on [redacted] request.He told me his friend will take over the car which never happen.I Will refund his money back
The only reason I'm writing this review so late is cause I told Hyundai Canada about all this and never got a response from them so I'll tell my story here so no one else gest screwed outta thousands of dollars lime meBought a used car there about a year ago had it for a week then had to bring it back in cause the windshield rear window were never sealed correctly and would leak took weeks to get it back then had to bring it in a few more days later cause the air-conditioning stopped working said they fixed it had to bring it back again to get it fixed againAbout weeks later the vehicle broke down completely tons of sensors going off and transmission just failed and car would no longer start keep in mind this car had less than 50,000k on itSo I brought the vehicle back in and said get me outta this thing I travel for work and can't afford to worry about it of course they were happy get me into a new vehicle and have me take the loss on the old oneWin win for them rightSettled on a sonata hybrid limited they didn't have it in stock and had to get it from another dealership in red deer I was about to leave town for work he told me the finance was all in place and was just working on getting the car here so I told him I will be home in days can the care be ready by then he assured me it would be called him a week before coming home said yup vehicle be ready for pick up when you get home days before coming home said yup it will be readyI got home sure enough it wasn't ready he told me it was just loaded onto a truck in red deer but because of the long weekend it wouldn't be here for another week I hung up on him called the manager and found out that was all a lie it wasn't on the truck finally I convinced one of them to pick it up from red deer the next dayAs for the service department I called cause I had questions about my car was told someone would call me back and they never did called again said someone would call me back never didTook it in once cause the USB connection wasn't working was just told it's a common problem most of them don't work tried to sell me a dollar Hyundai approved I phone cableAlso didn't realize my sonata doesn't come with a spare tire until I got a flatAll in all from the dealership to the service department would not recommend
Initial Business Response / [redacted] (1000, 5, 2016/03/15) */ Contact Name and Title: [redacted] r Contact Phone: [redacted] Contact Email: [redacted] Mrs [redacted] came in to see me on March 9, 2016, their [redacted] was promised for 4:and the vehicle did take a little longer as it was a very large repairI apologized to the customers and offered to fill their gas tank, they said it was full and said noI offered to do complete wash on vehicle but time was an issue so I said that would not be feasibleI straight out asked both of the customers what can I do to compensate them for their time and they said nothingI do not know what I am supposed to do in that caseThey left and got home and I got a call from the customer advising me of an oil leak, I advised that it could be residual oil but to check the oil, she said they did and it was goodI asked if she wanted to come in right away and she advised no she would like to book for March 17/in which I accommodatedI advised customer to have checked prior to drivingI advised if she was not comfortable to drive the vehicle she could have it towed here and to call roadside assistance, I gave her the numberI advised that the vehicle could be left here over there week holiday but unfortunately just like any other public parking lot minor door dents and so forth cannot be controlled, as this would be left at their own riskWe want to ensure that we value all of our customers and things like this seldom occur but we have to make customers aware, and maybe they misunderstoodWe have looked at the vehicle and my foreman advised the concern was not due to workmanship but due to a faulty gasket and we have called and advised customer and are repairing the vehicle under warrantyCustomer was given one of our loaner vehicles in the mean time at N/CAgain we want to help this customer and get their vehicle running properly
Hi ***,
Thanks for speaking
to me todayI wanted to recap the situation with *** *** * ***
*** purchased her juicer from *** *** and the juicer has stopped working, at which point she reached out to our customer service team for a replacementOur process is to ask our customers to send back the defective unit and upon receipt, we send out a brand new replacement unitBecause of the timing, by the time we received ***’s return, we were out of stock of the juicerOur team told her that it would be about weeks before we would be back in stock of this itemWe sincerely apologize for the wait and understand her frustrationWe are now back in stock and have reached out to her via email to alert her that her replacement juicer would be shipping today, 7/**/Unfortunately, as she did not purchase this product from us directly, we cannot offer her a refund, which was her preference
Thank you!
Regards,
***
*** ***
** *** ** *** ***
***
***
Initial Business Response /* (1000, 5, 2015/10/14) */
Contact Name and Title: *** ***
Contact Phone: XXXXXXXXXX
Contact Email: ***@westedhyundai.com
Ultimately,
Mr*** is stretching facts to say that we "ghost sold" him a vehicleHe knew we were using a stock unit of a
color choice other than what he wanted to build a price and he was told we would try to get him a vehicle from Hyundai's reserve if we could or we would order him oneWe have tried multiple times to get a hold of Mr*** by phone to resolve this but he is unwillingThe following is a response made to *** where we have clearly told him we would give him his deposit back:
West Edmonton Hyundai said on 10/09/XXXX XX:XX PM
"Hi ***, I have tried calling you to reach a resolution to this matterWe want every customer to have a great experience here at West Edmonton HyundaiMy understanding is that you were shopping around all the different Hyundai stores in Alberta to get the best price you possibly could, and good on youWe are happy to oblige and glad that we won the businessThe VIN that you are speaking of is a vehicle that is here with the options that you wanted, in a different Colour than you desireThis was relayed to you at the time of sale and you were aware of us needing to locate or order you a carWhen it was determined the car could not be snapped up from manufacturer reserve we promptly ordered you your carIts unfortunate you were upset over the wait and we can appreciate the frustrationWe are happy to refund your deposit as we don't want an unhappy customer driving our carThere was no "scam" or attempt to mislead here but please contact the General Sales Manager - Brian *** at the store XXX-XXX-XXXX if you would like to relay concerns furtherI know he would be happy to speak to you."
***
Initial Consumer Rebuttal /* (3000, 7, 2015/10/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
First, this is a LieSecond, de-facto you sold a Ghost vehicle, you cannot provide any vehicles identification, which you did, if you not intend to sale it*** Would you mind "make me happy" and simply refund what you charged ***
I will NOT deal with you and I do NO need anything from youThis is a simple call for the business ***
Final Consumer Response /* (2000, 13, 2015/10/20) */
*** S
12:PM (hours ago)
to edmonton.nfg
Hi ***,
Thanks for your assistance, the credit card just advised me the dealer refunded full amount of money, so you can close this case
Thank you very much for your assictance in my case
Regards ***
Initial Business Response /* (1000, 8, 2016/02/11) */
Contact Name and Title: [redacted] Business Manager
Contact Phone: [redacted]
Contact Email: [redacted]
All vehicles that are sold on the [redacted] lot are given an AMVIC Inspection by one of our certified technicians, which...
allows us to see if the vehicle is worthy of making it to the point of sale. If any such vehicle requires further mechanical attention that may hinder the safety or the driving experience of the customer, it is then repaired and corrected. All pre-owned vehicles sold at [redacted] or West Edmonton Hyundai are required to have the inspections reviewed and signed off by the respective customer purchasing that vehicle. Contrary to our advice the customer went to a third party to address these issues instead of bringing the vehicle to us. We thought the customer was happy with our service and we are hoping to correct the situation. We never intended on making the customer unhappy. We did pay the customer half of what they spent in good faith. We are still very happy and willing to continue providing our client with the best treatment and want nothing more than to please the customer. I urgently request that the client contact me directly so that we may rectify that situation and compensate them for the rest of the money spent and hopefully continue a healthy relationship with them.
The only reason I'm writing this review so late is cause I told Hyundai Canada about all this and never got a response from them so I'll tell my story here so no one else gest screwed outta thousands of dollars lime me. Bought a used car there about a year ago had it for a week then had to bring it back in cause the windshield rear window were never sealed correctly and would leak took 2 weeks to get it back then had to bring it in a few more days later cause the air-conditioning stopped working said they fixed it had to bring it back again to get it fixed again. About 2 weeks later the vehicle broke down completely tons of sensors going off and transmission just failed and car would no longer start keep in mind this car had less than 50,000k on it. So I brought the vehicle back in and said get me outta this thing I travel for work and can't afford to worry about it of course they were happy get me into a new vehicle and have me take the loss on the old one. Win win for them right. Settled on a 2015 sonata hybrid limited they didn't have it in stock and had to get it from another dealership in red deer I was about to leave town for work he told me the finance was all in place and was just working on getting the car here so I told him I will be home in 11 days can the care be ready by then he assured me it would be called him a week before coming home said yup vehicle be ready for pick up when you get home . 2 days before coming home said yup it will be ready. I got home sure enough it wasn't ready he told me it was just loaded onto a truck in red deer but because of the long weekend it wouldn't be here for another week I hung up on him called the manager and found out that was all a lie it wasn't on the truck finally I convinced one of them to pick it up from red deer the next day. As for the service department I called cause I had questions about my car was told someone would call me back and they never did called again said someone would call me back never did. Took it in once cause the USB connection wasn't working was just told it's a common problem most of them don't work tried to sell me a 60 dollar Hyundai approved I phone cable. Also didn't realize my sonata doesn't come with a spare tire until I got a flat. All in all from the dealership to the service department would not recommend.
Initial Business Response /* (1000, 6, 2014/11/17) */
We have installed back camera on the vehicle on [redacted] request.He told me his friend will take over the car which never happen.I Will refund his money back.
Initial Business Response /* (1000, 5, 2016/03/15) */
Contact Name and Title: [redacted]r
Contact Phone: [redacted]
Contact Email: [redacted]
Mrs. [redacted] came in to see me on March 9, 2016, their [redacted] was promised for 4:30 and the vehicle did take a...
little longer as it was a very large repair. I apologized to the customers and offered to fill their gas tank, they said it was full and said no. I offered to do complete wash on vehicle but time was an issue so I said that would not be feasible. I straight out asked both of the customers what can I do to compensate them for their time and they said nothing. I do not know what I am supposed to do in that case. They left and got home and I got a call from the customer advising me of an oil leak, I advised that it could be residual oil but to check the oil, she said they did and it was good. I asked if she wanted to come in right away and she advised no she would like to book for March 17/16 in which I accommodated. I advised customer to have checked prior to driving. I advised if she was not comfortable to drive the vehicle she could have it towed here and to call roadside assistance, I gave her the number. I advised that the vehicle could be left here over there 3 week holiday but unfortunately just like any other public parking lot minor door dents and so forth cannot be controlled, as this would be left at their own risk. We want to ensure that we value all of our customers and things like this seldom occur but we have to make customers aware, and maybe they misunderstood. We have looked at the vehicle and my foreman advised the concern was not due to workmanship but due to a faulty gasket and we have called and advised customer and are repairing the vehicle under warranty. Customer was given one of our loaner vehicles in the mean time at N/C. Again we want to help this customer and get their vehicle running properly.