I-10 Premier Auto Sales

I bought a Auto from this dealership a couple months ago. I was an out of state customer. I was assured by the Bryan, the manager that the car was in perfect condition. Of course they would say that, but I took them at their word. The car was brought to me and I looked it over with the salesman, Stephen. He also assured me the car was in perfect condition. I had not even made the first payment when the trunk, gas door, door locks, and several other vacuum operations. I took it in and the mechanic said it was the pneumatic pump so replaced it for600$. Then the same thing happened. Took it to the Mercedes dealership locally and paid another 180$ for a diagnostic. They said 8 of the pneumatic lines were leaking and to replace them would be between 7 and 8 thousand $ as they would basically have to take the car apart. I asked was this something that just happens and was informed by the service manager that it was a previous problem that could be fixed temporarily by replacing the fuse which he said they probably did. It usually will make everything work for about a week, then the problem would blow the fuse. So I bought a car that was going to cost me in the thousands to repair after already spending 600$ the first month. This business should be ashamed to rip off a trusting customer. A horrible experience that I will regret having to deal with the rest of my life.

We at I-10 Premier Auto Sales want to help with your sunroof repair so we are will to give you a check for $1000.00 As far as a rental car goes I will give you a $200 adjustment towards that. I hope you see this as satisfactory and we can close this matter. Please let me know if you want to come in and get a check or I would be happy to mail it to you. I am again very very sorry for the inconvenience..  Sam L[redacted]Owner

I was in there last Saturday and spoke face to face with you about my Ford Edge I bought from your dealership on 12/1 and the amount of problems I've been having.  While I was there, you told me you wanted to make it right, but your employees are continuing to not reply about fixing my sunroof...

that was broken the day I bought it. Kerry from AZ sun tops contacted Bryan on Tuesday and Wednesday about my sunroof after you asked me to have him call your company, and once again, Bryan has yet to return a call.  This is the same problem I ran into with him before.  Please contact Kerry ASAP so this can be resolved, I do not want Bryan involved anymore, he do not respond to anything doing with my car.    I'd also like to figure our reimbursement for the repairs and rental car costs I've accumulated that we spoke about that you said you wanted to make right.  I can email all of you those invoices.  Thank you for your prompt attention to this,

My wife and I bought a van from this company, I will admit I did not do the homework needed before purchasing but my intention is to help the future buyer from purchasing a lemon. the van I bought drove fine for the first week but now the van check light is on indicating a transmission problem. I spoke with both owner of company and they refuse to fix or even help fix the issue. I had multiple conversations with the brothers and they were nothing but rude and condescending. Under the Arizona lemon law, your used car is covered for the first 15 days or 500 miles after your purchase, whichever comes first.

If your car breaks during this period, you'll need to contact the manufacturer or an authorized dealer. You may be required to pay up to $25 for the first 2 repairs required. now mind you my van has not broke down YET and I am paying out of pocket to fix with out fast and furious help but my intention is to help the next guy with this review. do a through inspection on the vehicle by your own mechanic not one from firestone they recommend.

My wife is recovering from cancer and needed reliable transportation. [redacted] falsely advertised a used Toyota Camry as "very reliable and has always been very well maintained". When we first met, he verbally stated he had all service records, and provided none. There were two emission tests performed within 90 days because [redacted] never checked the glove box! We have had nothing but problems. After our purchase, he was unable to get us a working key fob (remote), then the shop mechanics we went to pointed out all types of issues. When we purchased this car, [redacted] just had new [redacted] tires put on, telling [redacted] (we were told by another [redacted] dealership) to "just put the tires on and don't test or inspect anything". The alignment was shot! There are no licensed mechanics at Fast and Furious LLC. He gave us two (2) different stock numbers (tags) to the same vehicle! There was an “after-market” alarm system on this vehicle when purchased, with no manuals or key fob, that appears to be creating a signal conflict with the Toyota programming. He promises to resolve all issues, and does nothing. We have receipts well over $700 that have been spent out-of-pocket, not including a needed exterior paint job. We would like to warn other potential buyers to beware since flipping cars is what they do best! Our last communication was an unprovoked telephone call from [redacted] on 6/26/2014 at 6:37am screaming at me stating: "I am done with you. You bought a used car". The only good thing here is he claims he paid the sales tax after we purchased the vehicle.