I-15 Auction

Initial Business Response /* (1000, 8, 2015/11/17) */
We had an auction in Inyokern where people could attend or participate via the internetWe use an on-line internet provider called proxibid to put these actions onAll the rules of the auction are in the terms and conditions of the saleWe
catalog items to the best of our ability to show what is in them and the condition they are inThe items being sold are vintage and antiqueWe do not make any representation as to their value*** *** participated in the sale and was the highest bidder on lotsThe invoice is included in this packageThis was large auction for us and we are a small companyMy employee that handles the shipping had told me that *** had special requests for her shippingWe do not normally accommodate these because we don't have the staff to do so and it is also expensive since I have to pay someone to sort thingsShe repeatedly called and left messages to the staff with multiple demands about sorting her itemsMy employee tried to do as she asked but she was still unhappyWe have copies of correspondence we can make available upon your requestWe tried our best to make *** happy including refunding $271.26, which is more than half of what her invoice total wasWe never promised to refund more than thatWe did accidentally refund $on the same day as the $271.26, to her that was to be refunded to a different customerShe also has done a chargeback for the entire amount of what she has purchasedHer total of money received back is $That means to date she has received a refund of $plus $Her total of money received back is $
I am sorry she is still unhappyOutside of refunding everything, I am not sure what would have made her happyPlease let us know what to do to settle this matter quickly
Thank you,
*** ***