I-5 Chrysler Jeep Dodge Ram Fiat

*** *** was not the customer that purchased this vehicle from our special finance departmentMr*** *** purchased the vehicle from our special finance department that is within our I-Toyota store and *** was not present at the store when Mr*** purchased the vehicleThat
being said we never promise or make a guarantee regarding the ability to refinance a loan due to the many variables involvedIn our history with this customer Mr*** had complained about Oregon Licensing fees which is something out of our controlHe also complained about some maintenance issues with the vehicle that were not being covered by a warrantyWe actually went above and beyond and helped Mr. *** out by giving him $to help with this costThe bottom line is that the customer appears to be angry about the value of their vehicleThey acknowledged to their salesperson, Brian Griffith, that at one point there was a big Kelly Blue Book drop on the vehicleWe do not control Kelly Blue Book, the customer's credit, the mileage they drive, or the overall condition of their vehicleThese are all variables that we can not control that are resulting in this complaintWe as a dealership have been very accommodating for Mr*** and have gone above and beyond our responsibility with their concernsThank you, Robert P***

Hello,This complaint has been handled in full with a repair provided by our dealership. The repair was completed on December 7th and the customer complaint has been resolved in full. Thank you,Julie B***CFO360-807-Direct Line

Complaint: [redacted]
I am rejecting this response because:i am [redacted] I changed my name legally to [redacted]. First of all Brian did tell me that I should go with this car so I can refinance the vechile after so many payments. And that he would connect me and help get this refinance thru a another bank this did not happen. The car should not been ever dropped this munch in value. It’s Acura which is a Honda. This dealership need to own up to there mistakes with negative equity in this car and should help me out with this request
Sincerely,
[redacted]