I-95 Toyota

I have left Mr [redacted] a voice mail and I am anticipating a call back to discuss his concerns more in detailMr [redacted] was in here 1/13/for a routine oil changePart of the service provided here even at the most basic service level is a Multi-Point inspection which includes checking the following itemsTires, Wipers, Engine Air Filter, Cabin Air Filter & Battery conditionI have pulled and reviewed the sheets that the technician fills out when looking the vehicle over and there are items that show needing attention soon they were as Mr [redacted] stated both his engine air filter and cabin air filter along with a recommendation for rotating tires.It is standard practice for the service advisor to show the customer the air filter and the cabin filters if they are dirty simply because to me it makes sense, we have to remove them to check the condition and normally it builds trustI assure you and Mr [redacted] we do not keep dirty filters and just show the same filters to all of our customersI cannot say that the individual did not have multiple filters in his office and could have made a mistake showing the wrong customer the wrong filters however that’s why I pulled the inspection form to see what was recommended by the technician working and Mr ***s Tacoma.The need for filter replacement is heavily influenced by driving and environmental conditionsI typically see that we need to replace the in cabin filters somewhere between 10k and 20k miles, engine air filters traditionally last longer closer to 30k milesMr [redacted] only purchased the Cabin filter on his visitI would be curious to see the air filter that is still in his vehicle since it does seem somewhat premature to replace at this time.It’s difficult to discuss a visit that happened in just due to the time that has gone by however I am able to able to view a copy of the receipt that Mr [redacted] should have been given and it does state that the cause for his check engine light was a loose gas cap I also see a few items that are typically done at 30k miles.I would love to discuss this and try to work out something to keep Mr [redacted] satisfiedLooking over the facts I do not see where a refund of $is warrantied

I have left Mr. [redacted] a voice mail and I am anticipating a call back to discuss his concerns more in detail. Mr. [redacted] was in here 1/13/2015 for a routine oil change. Part of the service provided here even at the most basic service level is a Multi-Point inspection which includes checking the...

following items. Tires, Wipers, Engine Air Filter, Cabin Air Filter & Battery condition. I have pulled and reviewed the sheets that the technician fills out when looking the vehicle over and there are 3 items that show needing attention soon they were as Mr. [redacted] stated both his engine air filter and cabin air filter along with a recommendation for rotating tires.It is standard practice for the service advisor to show the customer the air filter and the cabin filters if they are dirty simply because to me it makes sense, we have to remove them to check the condition and normally it builds trust. I assure you and Mr. [redacted] we do not keep dirty filters and just show the same filters to all of our customers. I cannot say that the individual did not have multiple filters in his office and could have made a mistake showing the wrong customer the wrong filters however that’s why I pulled the inspection form to see what was recommended by the technician working and Mr [redacted]s Tacoma.The need for filter replacement is heavily influenced by driving and environmental conditions. I typically see that we need to replace the in cabin filters somewhere between 10k and 20k miles, engine air filters traditionally last longer closer to 30k miles. Mr. [redacted] only purchased the Cabin filter on his visit. I would be curious to see the air filter that is still in his vehicle since it does seem somewhat premature to replace at this time.It’s difficult to discuss a visit that happened in 2013 just due to the time that has gone by however I am able to able to view a copy of the receipt that Mr. [redacted] should have been given and it does state that the cause for his check engine light was a loose gas cap.  I also see a few items that are typically done at 30k miles.I would love to discuss this and try to work out something to keep Mr. [redacted] satisfied. Looking over the facts I do not see where a refund of $480 is warrantied.

I have left Mr. [redacted] a voice mail and I am anticipating a call back to discuss his concerns more in detail. Mr. [redacted] was in here 1/13/2015 for a routine oil change. Part of the service provided here even at the most basic service level is a Multi-Point inspection which includes checking the following items. Tires, Wipers, Engine Air Filter, Cabin Air Filter & Battery condition. I have pulled and reviewed the sheets that the technician fills out when looking the vehicle over and there are 3 items that show needing attention soon they were as Mr. [redacted] stated both his engine air filter and cabin air filter along with a recommendation for rotating tires.It is standard practice for the service advisor to show the customer the air filter and the cabin filters if they are dirty simply because to me it makes sense, we have to remove them to check the condition and normally it builds trust. I assure you and Mr. [redacted] we do not keep dirty filters and just show the same filters to all of our customers. I cannot say that the individual did not have multiple filters in his office and could have made a mistake showing the wrong customer the wrong filters however that’s why I pulled the inspection form to see what was recommended by the technician working and Mr [redacted]s Tacoma.The need for filter replacement is heavily influenced by driving and environmental conditions. I typically see that we need to replace the in cabin filters somewhere between 10k and 20k miles, engine air filters traditionally last longer closer to 30k miles. Mr. [redacted] only purchased the Cabin filter on his visit. I would be curious to see the air filter that is still in his vehicle since it does seem somewhat premature to replace at this time.It’s difficult to discuss a visit that happened in 2013 just due to the time that has gone by however I am able to able to view a copy of the receipt that Mr. [redacted] should have been given and it does state that the cause for his check engine light was a loose gas cap.  I also see a few items that are typically done at 30k miles.I would love to discuss this and try to work out something to keep Mr. [redacted] satisfied. Looking over the facts I do not see where a refund of $480 is warrantied.