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I Am Flooring

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Review: We hired the company IAM FLOORING to install our wood floors.A consultant named ([redacted]) made an appointment with us on August 7, 2012 to sign a contract if we like the price and labor. In the contract says everything about the way they will install the new floors and how it was supposed to match the color with our existing floors and a HIGH GLOSS SHINE. The second main thing that was written in the contract was the high gloss everywhere on the 1st level of the house. We agreed and signed the contract and payed him $4,000 Cash with a remaining balance of another $4,000 after the labor has been Completely done. After they installed the wood floors:*Not matching Color we chose on the sample they brought and ([redacted]) admitted that the warehouse sent them wrong color. *Now the owner of the company offered us to change our old existing floors to the new ones that dont match in color to complete the job. We agreed and after they don't want to talk to us only by email,and for 3 weeks we have no appliances such as stove, refridgerator, etc.Desired Settlement: Get the Job done RIGHT or REFUND PLEASE

Business

Response:

hank you for writing.

We have reviewed the Customer Experience Information on the reverse. This customer is so unreasonable that the ROC has closed its file. The customer paid cash in order to avoid paying state and city sales tax; threatened our staff with a gun (an incident report was filed with the Phoenix Police Dept); and has not paid their independent, licensed and bonded installer after saying the work was marvelous. They simply practice consumer incivility in order to avoid payment. They told the ROC investigator that they wanted their money back but refused to return their new floor. They wanted something for nothing. To this day, they have not paid their installer who is filing a lien on their property and will take them to court. Thank you, jw

[redacted], Owner

I AM FLOORING & MORE

www.FloorPhx.com

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Description: Floors - Hardwood

Address: 8295 E. Raintree Drive #F, Scottsdale, Arizona, United States, 85260

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