I-Deal Cars LLC

First of all, the man yelled at my wifeVery unprofessional2nd I asked for him to do a inspection and he refused3rdHe said he had the passenger's seat available and when we picked up the van he said he did not have itWe went to his ship to pick up the seat and they did not have all the parts to put the seat inWe have to pay $for the additional seat partsBut still about the inspection, he lied about not being able to do it early and if an inspection was done it would of not passed and he would have had to do repairsThe customer is always right and my wife was not rude because I monotered the call Complaint: [redacted] I am rejecting this response because: Regards, [redacted] ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: what was the because everything that's wrong does not happen between six and twelve months if I have to I will call bank say truck is not drivable cancel loan and they can have it back Regards, [redacted]

attached is a screenshot of the conversation with the customer about the seat, showing that they did not tell the truth in the original complaint.Also no one was rude to the customer we simply told his wife that online reviews are not used to blackmai and to bring the vehicle for service per our warranty Customer and his wife are not on the same page and if they need to talk to me they can always call us

Attached are invoices showing that we do invest time and money into service before we sell cars to customers

Customer brought their mechanic prior to purchase for independent inspectionThe vehicle was a passenger van but they wanted to make it I promised to provide additional seat which we did, they refused to wait for the seat to be bolted in and decided to pick the seat and have their own
mechanics install the seatCustomer’s wife then called weeks later and wanted money, when told to bring the van back for any repairs they refusedShe was very offensive on the phone and refused to have her problems addressed

April 17, 2014
To Whom It May Concern:
I am at a loss to hear that *** is not satisfied with the *** *** he purchased from us on March 16, 2013.The vehicle in question was sold with a day warranty and it was free of any issues at the time of sale,
it had 106,miles and it was sold for $3,990, Attached you will find a repair order that was done prior to Inspection and the sale of the vehicleAll repairs, inspection and emission were done by *** ***'s Garage on June 18, and the van had 106,miles at the time of service*** is an independent certified mechanic with over years of experience and he made sure that the vehicle passed all required items regulates by state law.When *** decided to purchase the *** ***, he requested new wiper blades and an updated inspection sticker since the sale was happening in March of and inspection was expiring June of (one year from ***'s original Inspection)This was a reasonable request and we complied with itSince the car was delivered on Saturday and *** ***'s Garage is not open on weekends, we took the van to *** *** *** for another safety inspection and emission test ***'s van was re-inspected only miles from the previous inspection and emission, therefore the van was exempt from emissions test per state law (Attached is the bill from ***),Per state law, vehicles that are not operated more than 5,miles are not subject to emission testing, but are subject to a safety inspection.In conclusion, we made sure that the vehicle was safe and sound at the time of sale, it was examined by two different service stations and the van was passedWe also provided the customer with a day warranty, and we stand behind our carsIn this case, the van was driven for another 20,miles after the sale and repairs that the van requires are service and maintenance ItemsWe cannot take this van back since it is not in the same condition or within any warranty.Please contact me directly should you have further questionsAgain, please see the attachments.Very truly,

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because: what was the 1602 because everything that's wrong does not happen between six and twelve months if I have to I will call bank say truck is not drivable cancel loan and they can have it back
Regards,
[redacted]

Customer bought 2002 [redacted] a year ago on 3-28-16. This truck was sold without any warranty and it was inspected by an independent mechanic garage prior to sale. We spent $1602 in repairs before we got it retail ready. The inspection station number is listed on the inspection stickers....

Most of the work was done by [redacted]'s auto repair ###-###-#### and [redacted]'s garage. We relay on 3rd party mechanics to make sure the vehicles inspected properly but customer can bring the issue with the inspection station.

attached is a screenshot of the conversation with the customer about the seat,  showing that they did not tell the truth in the original complaint.Also no one was rude to the customer we simply told his wife that online reviews are not used to blackmai and to bring the vehicle for service per our warranty.  Customer and his wife are not on the same page and if they need to talk to me they can always call us.

First of all, the man yelled at my wife. Very unprofessional. 2nd I asked for him to do a inspection and he refused. 3rd. He said he had the passenger's seat available and when we picked up the van he said he did not have it. We went to his ship to pick up the seat and they did not have all the parts to put the seat in. We have to pay $50 for the additional seat parts. But still about the inspection, he lied about not being able to do it early and if an inspection was done it would of not passed and he would have had to do repairs. The customer is always right and my wife was not rude because I monotered the call
 Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]