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I don't know Sports Grille

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I don't know Sports Grille Reviews (2)

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].
Regards,[redacted]
Revdex.com spoke with the customer who stated that he would accept the refund, or requested to be mailed a receipt of a charity donation on his behalf.

Review: I stopped by this business with two colleagues on 12 February 2015 around 1:30 pm enrollee to the [redacted]. I ordered a Philly Steak Sandwich and [redacted] on tap. With tax, bill came to about $14.02, I added a $3 tip. Several days later I noticed that I had been charged $27.02 when reviewing my credit card statement. I called the business and spoke with the waitress who waited on us. She apologized, said she probably made a mistake entering her tips at he end of the shift. She would talk with a manager and get back with me. on 2 March, I called back and spoke with a manager who said the best he could do was send a $10 gift card. Since I am not planning on returning to the area for three years and am unlikely to do business with this establishment, I said that was no satisfactory and wanted a refund to my credit card. He said he couldn't do that. I immediately contacted my credit card company and placed the charge in dispute.Desired Settlement: The manager should refund to my credit card the $10.

Business

Response:

Revdex.com spoke with the owner of the business who said that the overcharge was a mistake, and that they had previously been in contact with the customer and offered to send the money back. They stated at that time, he declined the offer and said to donate it to charity instead. They are still willing to send a refund of the $10 in order to resolve this issue.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].

Regards,

Revdex.com spoke with the customer who stated that he would accept the refund, or requested to be mailed a receipt of a charity donation on his behalf.

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Description: Sports Bar

Address: 1920 W Hundred Rd, Chester, Virginia, United States, 23836-2401

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