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I Drive Smart, Inc.

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Reviews I Drive Smart, Inc.

I Drive Smart, Inc. Reviews (5)

Complaint: *** I reject the "I Drive Smart" responseIt is incorrect, inaccurate and misrepresents factsMy daughter successfully completed her driving course on May 26, The Instructor told my daughter she'd receive her paperwork to legally drive in two to four daysNo mention of any process or State "guidelines" was madeMy daughter completed all E-Certified requirements that dayBy Saturday, no paperwork was received
On Nov 11, 2014, my older daughter passed the same course and was promptly given a carbon copy by the "I Drive Smart" Instructor and was told she can now drive legallyThe "I Drive Smart" response claims, "these two situations were essentially identical." This is not trueThe company's response that the two situations are "essentially the same" when that is incorrect, generates more confusion and less confidence that the company can keep its' 'facts" straight
On June 1, 2015, I called "I drive Smart" at 9:a.m., spoke with the company's Office Manager, and explained the situationShe said the delay may be because the employee handling Virginia paperwork was on vacationThe manager said she'd take a messageLater, I spoke with the Company's accountant named Joe, informed him of what the Instructor said and what the Office Manager saidJoe apologized for the problems and promised me he'd *** the paperwork over nightLater, MrP*** called, addressed his company's processes and acknowledged that his instructor was incorrectHe denied any employee handling paperwork for residents of Virginia was on vacationI was happy with the driving instruction but was not with the information passed to Instructor said which MrP*** claimed was incorrectClients shouldn't be inconvenienced after having paid for professional services and discover numerous errorsI informed MrP*** of Joe's promise to *** the paperwork overnightMrP*** said he'd take care of it, but never said he planned to mail vice *** the packageJoe made a commitment to me and MrP*** didn't state this would not be met
On June 2, 2015, at 9:a.m., I called the "I Drive Smart" home office in Maryland and asked to talk with someone about the *** packageBy 12:11, no one had called so I had to callI was put in contact with MrP***I attempted to ask if a signature was required on the *** packageMrP*** informed me the paperwork wasn't ***'ed but mailedMrP*** got very angry and said he'd addressed the situation enough on Monday and wasn't going to waste any more time with me, that nothing could be doneI asked about driving to his company to pick up the paperworkHe said that was a waste of time, it required him to redo the paperwork they'd sent via the mail and since it would arrive by Wednesday, I should waitUpon asking upon arrival who should I see? He responded "Anyone"! I asked if he could be specific and re repeated, "Anyone"! Upon informing him that I was asking because I wouldn't want to bother him since that would be trouble could he please provide a name? Getting more upset, MrP*** said "If I drove up to his Company, he'd call the police and have me arrested." He then hung up on meAs of June 5th, we still don't have the paperwork
Regards,
*** ***

*** ***'s daughter was sent the required documentation on
6/1/2015, according to the Virginia State guidelines under which I Drive
Smart must operate in the state of Virginia*** *** was unhappy that he had
to wait for the documents to go through the Audit Process, as required by
law,
because he needed his daughter to drive. We must confirm that all scores
have been entered properly and that all forms have been E-CertifiedOur policy
is to mail this document packet within three business days after the completion
of all training and documentation (which occurred on May 27)Our policy on the
shipping of this final documentation packet can be found on our web site here: http://www.idrivesmart.com/virginia-driving-school-faqs.cfm
When we spoke with *** *** on June (the third business
day after completion), *** *** expressed his complete satisfaction with the
training for his current daughterIt is worth noting that *** *** has put two
children through the I Drive Smart program, and the timeline in the shipping of
documentation for his first daughter was essentially identical: His first daughter
completed her Road Skills Test on a Tuesday (11/11/14) and certified the forms on the
next day, and we shipped out the licensing packet the following Monday. I
Drive Smart staff offered to overnight the documents to facilitate *** ***'s
timeline*** *** declined this offer and agreed to wait for the documents to
arrive via standard US MailThe next day (yesterday 6/2/2015) *** *** called the
office demanding the documents be delivered overnight*** *** was advised
that the documents had already been shipped using standard US Mail and should
arrive shortly*** ***, after calling repeatedly and speaking with several
staff members, was unhappy that he would need to wait for the packet to arrive
in the US mail, despite his original agreement to thisThese documents are
official state-issued, serialized forms that cannot be faxed or photocopied and
must be retained in their original form, so there is no recourse available at
this point since the documents have already been mailed to *** ***

Hello:I reviewed the information from the client and have instructed my staff to issue the full refund.  Thank you for your update and I hope I Drive Smart can serve you in the future.Best,Tom P[redacted], PresidentI Drive Smart, Inc.

[redacted]'s daughter was sent the required documentation on
6/1/2015, according to the Virginia State guidelines under which I Drive
Smart must operate in the state of Virginia. [redacted] was unhappy that he had
to wait for the documents to go through the...

Audit Process, as required by law,
because he needed his daughter to drive. We must confirm that all scores
have been entered properly and that all forms have been          E-Certified. Our policy
is to mail this document packet within three business days after the completion
of all training and documentation (which occurred on May 27). Our policy on the
shipping of this final documentation packet can be found on our web site here: http://www.idrivesmart.com/virginia-driving-school-faqs.cfm
When we spoke with [redacted] on June 1 (the third business
day after completion), [redacted] expressed his complete satisfaction with the
training for his current daughter. It is worth noting that [redacted] has put two
children through the I Drive Smart program, and the timeline in the shipping of
documentation for his first daughter was essentially identical: His first daughter
completed her Road Skills Test on a Tuesday (11/11/14) and certified the forms on the
next day, and we shipped out the licensing packet the following Monday. I
Drive Smart staff offered to overnight the documents to facilitate [redacted]'s
timeline. [redacted] declined this offer and agreed to wait for the documents to
arrive via standard US Mail. The next day (yesterday 6/2/2015) [redacted] called the
office demanding the documents be delivered overnight. [redacted] was advised
that the documents had already been shipped using standard US Mail and should
arrive shortly. [redacted], after calling repeatedly and speaking with several
staff members, was unhappy that he would need to wait for the packet to arrive
in the US mail, despite his original agreement to this. These documents are
official state-issued, serialized forms that cannot be faxed or photocopied and
must be retained in their original form, so there is no recourse available at
this point since the documents have already been mailed to [redacted].

Great driving company. Richard B., John M., and Michael R. are the best driving instructors I have had.

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Description: Driving Instruction, Driving Proficiency Test Service, Auto Driving School, Drivers Education

Address: 30 Courthouse Sq Ste G2, Rockville, Maryland, United States, 20850-2302

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