I fix Fix Screens

Review: I contracted the company to fix a broken screen on my phone. I gave the new part that needed to be replaced and during the repair the employee broken my sim card in half, the phone does not work un less it is on speaker mode or my headset is plugged otherwise If I make a phone call no one can heard me or I can not hear them.The company needed to order the parts I was informed that the parts would arrive by the ** of April and as of today there has been no contact from the company about the parts. I went to the store on 4/**/2015 and was informed that the parts have not arrived yet. The parts were due on 04/**/2015. The owner wanted me to make an insurance claim to get my cell phone repair and this way he would only have to pay for the deductable and the insurance would assume the cost of his employees mistake.Desired Settlement: The total of the replacement would 852.00 since the broken phone is still being paid off and the cost of a replacement phone. The amount owed on the broken phone is 299.99 and the cost to replace it is 552.00 which totals 851.99.

Consumer

Response:

At this time, I have been contacted directly by I fix Fix Screens regarding complaint ID [redacted], however my complaint has NOT been resolved because:The compan attempted to repair their errors three times and finally they damage the phone beyond repair so they gave me another phone with someone else's contact in it from Westchester NY. This used phone does not work as it should and I am tired of dealing with this compan fbecause they feel that I should commit insurance fraud by declaring the phone lost and have the insurance company repleace with a new one because they do not want to replace the 6 month old with a new one. Also they were demanding that I drop this complaint which I am not doing at all. Right now there is no communications between myself and the comany

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