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I-Fix-Screens

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I-Fix-Screens Reviews (5)

I took my tablet here and was asked to leave a $50 deposit so they could order the new screen. Six weeks later I went back and they said they forgot to order the new screen. I asked for my $50 back and they said that wasn't possible, they would order the screen right then and there. After I got angry, I got my $50 back.

Review: Dropped iPod Touch off for repair of cracked screen on 02/**/15 and was told two hours for repair. Was given the run around when I returned to pick up iPod to later find out that they had broken the camera when the took the screen off. On February **, I picked up iPod even though they still hadn't repaired the camera. A few days after picking up iPod the home button stopped working. It is now April [redacted] and I've been given many promises of fixing and/or replacing the product. On April [redacted], I picked up a replacement iPod only to later find out it wouldn't even charge. Whole ordeal has been handled very unprofessionally.Desired Settlement: Want iPod repaired or a certified refurbished iPod to replace.

Consumer

Response:

At this time, I have not been contacted by I-Fix-Screens regarding complaint ID [redacted]. I was dealing with the [redacted] location. Sincerely,[redacted]

Review: Came into this store expecting to repair the screens on 2 Nexus 5 cell phones, but the repairs were inadequate. First of all, it took 3+ weeks to get the parts in and when they eventually repaired the phones, the screens didn't fit properly, the touchscreen didn't respond on the left and right sides accurately, and the mesh covers that cover the speakers were completely missing. Upon asking for a refund due to shoddy work, the employee refused to do so saying "I can't do that. I already put the screens on." He attempted to add more glue to the screens in order to hold them down better, but it didn't help whatsoever. Very unhappy with the service I received and will never go back.Desired Settlement: Full refund of $304.15 for the 2 Nexus 5 screens.

Review: After leaving my sons white I-pad mini with the kiosk storefront located on the west side of the smith haven mall for a screen replacement on Saturday September [redacted] , we had an ongoing issue with having the proper screen set-up delivery on their end , we were asked if we would be able to settle for a black screen replacement and we declined the offer , they said it would take another day to get , as we were not in the hurry we suggested that we wanted original color , with that being said my wife had returned back to their kiosk business and picked up the completed I-pad mini. The time was roughly 2:15 pm on Thursday September [redacted] as this was what the receipt said on our payment of $206.39. My wife had immediately left the mall and headed home , I had returned home from work and my son returned home from school , we ran some errands and wanted to give our son back his I-pad after his homework , this was all but two hours after picking up the I-pad when we noticed a crack in the corner of the upper right top , we were taken back that this had cracked so suddenly , we feel that the installation of the screen had to create a hairline crack which was not noticed by the installer or my wife when signing the receipt of not responsible for cracked screens. I had contacted the store and they had to contact their boss , they called me back and offered to install a new screen for $175.00 , which is crazy after only having this for only 2 hours and we can purchase one for the amount spent on screen. We did not drop or bang this device one bit. A cosmetic flaw seems to be the issue at this point and the company is declining any responsibility nor involvement in making the effort to replace screen at no charge on the fact we just picked up unit. we had a lengthy but interrupted phone conversation while they dealt with customers. The fact that they wont offer to make right and use the voided warranty that they are not responsible once you sign the receipt is not great business to back up your work.Desired Settlement: Replace screen on account we just picked up 2 hours prior from replacement which cracked screen might had surfaced all the way through when we returned home.

Review: All I needed was my screen replaced and this company has not been able to secured screen down. I need a functioning phone and this is ridiculous. Every time I leave the building the screen comes off. They put it back on 7 times and this time they are ignoring me. I need my phone running. They told me if they weren't able to fix a problem they would refund me. They have not fixed it or honored that.Desired Settlement: I need them to fix my phone the way they told me they would. Or refund my money.

Consumer

Response:

At this time, I have been contacted directly by I-Fix-Screens regarding complaint ID [redacted], however my complaint has NOT been resolved because:

[Your Answer Here]

via [redacted] on my review. They told me I must have dropped the phone and are being rude. They will not put my screen back on and this has interrupted service on my phone.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

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Description: CELLULAR TELEPHONE EQUIPMENT & SUPPLIES

Address: 203 Centereach Mall, Centereach, New York, United States, 11720

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