Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: So no response in regards to your employee's behavior at my residence? There is no care for me as a consumer under warranty and protected by consumer rights, but instead rather protecting an employee who clearly was more concerned about his extracurricular activities I am rejecting this response because you failed to respond to my concerns in the past response Please respond to my concerns, I believe there were or concerns In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
We as a company pry ourselves in getting out to the customers’ homes quickly with proper parts on hand to be able to repair the product without having to revisit and inconvenience the customer, we achieve an 85% success by triaging the repair ahead of time and having the tech prepared by sending him with the part that he will need to complete the repair first time out.Unfortunately, we discover that due to thanksgiving holiday the parts that were ordered for this repair were delayed, we contacted the customer ahead of time as not to have him wait for service the day of.This customer is very unprofessional and rude and makes demands that we come out on a Saturday to service his unit, he was told multiple times we don’t have a service tech available on Saturday
Revdex.com: Williston TV and Radio did contact me and came back out for another service to the TV on The technician replaced the speakersThe previous visit, he determined that the left speaker did not have any soundThis has resolved the issue of intermittent soundI have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
I do apologize for the multiple attempts at trying to repair your product,but try to understand from our perspective, we are getting paid once to come out to you fix your unit, we have no intention of returning if at all possible multiple times, looked into your work history and it is true we did receive wrong version parts twice from the factory and made multiple attempted at resolving your cosmetic issue, however we did get the correct parts and returned and installed them to get your unit completed, after the tech left your home you called back the tech stating the knob is not the right tension, and the tech returned the following day and adjusted it to your liking, and then you told him it is not aligned properly its slightly leaning to one side, he did tell you he will have to take apart the unit to get it right the way you wanted it, but apparently you were not happy with his attitude and asked him to leave your home.We do not have multiple techs in your area to be able to send out different techs, we suggest calling back and getting another service center to align the control knob to your liking
First of all we were not the deciding factor on this case, our technicians went to the home and provided pictures to Samsung Panel evaluation team, and they were the ones who made the determination this unit was physically damaged, If you disagree with this decision you need to contact Samsung as we are only the service center for them we do not have a say in any final decisionwe would be more than happy to replace your panel if it is authorized by the manufacturer please see attached supporting photos and also the decision Samsung made as they updated your service ticket."• Panel authorization request RejectedExtensive research has been done on this type of cracked screenThere is a point of impact which can only be caused by an external force hitting the front of the TVThis is considered physical damage and is not covered" thank you, [redacted]
We do apologize for your bad experience however, [redacted] called and requested a service man get dispatched for in home diagnosis of his TV set, we explained to the person on the phone ( [redacted] and he approved the charges prior to setting up a service callbecause it is an expensive repair it has no bearing on the service call chargeThe tech did his job and got you the estimateFurthermore we don’t give estimates based on the value of the set we base it on parts cost and labor involved to complete the repair, Generally panel replacement is not a cost effective repairMy understanding is that the tech spoke to [redacted] since [redacted] was not home at the time
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: So no response in regards to your employee's behavior at my residence? There is no care for me as a consumer under warranty and protected by consumer rights, but instead rather protecting an employee who clearly was more concerned about his extracurricular activities I am rejecting this response because you failed to respond to my concerns in the past response Please respond to my concerns, I believe there were or concerns In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
We as a company pry ourselves in getting out to the customers’ homes quickly with proper parts on hand to be able to repair the product without having to revisit and inconvenience the customer, we achieve an 85% success by triaging the repair ahead of time and having the tech prepared by sending him with the part that he will need to complete the repair first time out.Unfortunately, we discover that due to thanksgiving holiday the parts that were ordered for this repair were delayed, we contacted the customer ahead of time as not to have him wait for service the day of.This customer is very unprofessional and rude and makes demands that we come out on a Saturday to service his unit, he was told multiple times we don’t have a service tech available on Saturday
Revdex.com: Williston TV and Radio did contact me and came back out for another service to the TV on The technician replaced the speakersThe previous visit, he determined that the left speaker did not have any soundThis has resolved the issue of intermittent soundI have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
I do apologize for the multiple attempts at trying to repair your product,but try to understand from our perspective, we are getting paid once to come out to you fix your unit, we have no intention of returning if at all possible multiple times, looked into your work history and it is true we did receive wrong version parts twice from the factory and made multiple attempted at resolving your cosmetic issue, however we did get the correct parts and returned and installed them to get your unit completed, after the tech left your home you called back the tech stating the knob is not the right tension, and the tech returned the following day and adjusted it to your liking, and then you told him it is not aligned properly its slightly leaning to one side, he did tell you he will have to take apart the unit to get it right the way you wanted it, but apparently you were not happy with his attitude and asked him to leave your home.We do not have multiple techs in your area to be able to send out different techs, we suggest calling back and getting another service center to align the control knob to your liking
First of all we were not the deciding factor on this case, our technicians went to the home and provided pictures to Samsung Panel evaluation team, and they were the ones who made the determination this unit was physically damaged, If you disagree with this decision you need to contact Samsung as we are only the service center for them we do not have a say in any final decisionwe would be more than happy to replace your panel if it is authorized by the manufacturer please see attached supporting photos and also the decision Samsung made as they updated your service ticket."• Panel authorization request RejectedExtensive research has been done on this type of cracked screenThere is a point of impact which can only be caused by an external force hitting the front of the TVThis is considered physical damage and is not covered" thank you, [redacted]
We do apologize for your bad experience however, [redacted] called and requested a service man get dispatched for in home diagnosis of his TV set, we explained to the person on the phone ( [redacted] and he approved the charges prior to setting up a service callbecause it is an expensive repair it has no bearing on the service call chargeThe tech did his job and got you the estimateFurthermore we don’t give estimates based on the value of the set we base it on parts cost and labor involved to complete the repair, Generally panel replacement is not a cost effective repairMy understanding is that the tech spoke to [redacted] since [redacted] was not home at the time