I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below The dealer is correct that the vehicle was not listed as AWD What they don't say is that the advertisement for the vehicle did not clearly disclose whether it was RWD or AWD The ad gave no information about that at all Because I couldn't figure it out from the ad, I asked the salesman I told him specifically on at least two occasions that I wanted an AWD vehicle I asked that when I made the deal on the phone with the dealer from my home and asked again when I came to the dealership to sign the papers that had been prepared for the deal we reached one the phone Both times I was assured that it was an AWD vehicle The price I was charged was for an AWD vehicle I did comparisons on Edmunds and Kelly Blue Book for the same vehicle, one RWD and the other AWD The price I paid was closer to the price comparison for an AWD version of the vehicle (I paid more than the comparison!) I was trading in a 4-wheel drive vehicle It would make no sense for me to switch from a 4-wheel drive to a RWD vehicle I had at least two other problems -- there was no spare tire in the car (the space for it was empty) The dealer did not tell me about that until AFTER I drove the vehicle off the lot and discovered it myself I had a problem with the stereo as well I feel that I've been completely taken advantage of by the dealer Regards, [redacted] ***
I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below The dealer is correct that the vehicle was not listed as AWD What they don't say is that the advertisement for the vehicle did not clearly disclose whether it was RWD or AWD The ad gave no information about that at all Because I couldn't figure it out from the ad, I asked the salesman I told him specifically on at least two occasions that I wanted an AWD vehicle I asked that when I made the deal on the phone with the dealer from my home and asked again when I came to the dealership to sign the papers that had been prepared for the deal we reached one the phone Both times I was assured that it was an AWD vehicle The price I was charged was for an AWD vehicle I did comparisons on Edmunds and Kelly Blue Book for the same vehicle, one RWD and the other AWD The price I paid was closer to the price comparison for an AWD version of the vehicle (I paid more than the comparison!) I was trading in a 4-wheel drive vehicle It would make no sense for me to switch from a 4-wheel drive to a RWD vehicle I had at least two other problems -- there was no spare tire in the car (the space for it was empty) The dealer did not tell me about that until AFTER I drove the vehicle off the lot and discovered it myself I had a problem with the stereo as well I feel that I've been completely taken advantage of by the dealer Regards, [redacted] ***