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I Keating, Inc.

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Reviews I Keating, Inc.

I Keating, Inc. Reviews (6)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me

Our Sales Manager, Shawn [redacted], contacted Mr. [redacted] to resolve the confusion associated with this transaction.  An order was written last night and it is my understanding that the complaint is now resolved.Matt [redacted]I. Keating Furniture

Our Bismarck Sales Manager, Keven [redacted], contacted Mr [redacted] on May 23rd and clarified the coverage provided by our Furniture Protection Plan.  It is our understanding that Mr [redacted] is going to proceed with a claim in accordance with the protection plan with the company that administers the...

coverage.  Our manager is of the understanding that Mr [redacted] considers the Revdex.com complaint closed and will make contact directly with us if he is unsatisfied with the resolution provided by Montage, the company that administers the coverage. Matt [redacted]I. Keating Furniture

We ordered a replacement part for [redacted] after inspecting the chair in early August.  Parts can take as many as 6 weeks to receive and this particular part was received on our dock today September 19th.  Our service manager, Steve [redacted], called [redacted] this morning and discussed a...

resolution.  It was decided that [redacted] would prefer to wait for a new complete chair rather than have the part installed.  The new chair should arrive mid to late October.  [redacted] was satisfied with this solution.

Our October mattress advertisement had multiple offers in it, each of which was intended to be it's own independent offer.  Unfortunately the [redacted] mistook our $288 queen set offer for our Sealy Response free boxspring offer.  The ad ran multiple times per week in seven different media markets across North Dakota and Montana and this was the only instance where the offers were misunderstood.  Both I. Keating Furniture and the Sealy factory representative who works with our account and assists us with advertising deny that the ad was in any way intended to be misleading.  In an effort to resolve the situation in a way that  I felt was more than fair we offered the [redacted] the Sealy Response bed in question at our employee discount price which is $385.  That offer reflected a much bigger discount than what was actually advertised.  Unfortunately the [redacted] have refused that offer.  While we are disappointed that our offer was refused, we also do not wish to continue this dispute and will sell the [redacted] the Sealy Response Acheivement Cushion Firm queen size mattress set at $288 plus sales tax.  Mrs. [redacted] has my email address and can email me directly to make arrangements for payment and pickup.  Delivery can also be arranged, our delivery fee is $129.95. Matt [redacted]I.Keating

Good morning [redacted],I have been in discussion about a potential resolution with [redacted] in regard to her complaint.  Our intention is to get [redacted] the bed she would like at a significant discount in order to accommodate the confusion between different offers in our mattress...

advertisement. We offered a Sealy Response bed at our internal employee discount price which is substantially less than any sale price we could offer.  [redacted] and her husband were unable to make it into our store over the weekend so we've left the offer open with her until she has an opportunity to visit the store.  I don't believe we will have a resolution prior to the 10 day window but I am confident that we will be able to satisfy the complaint in the relatively near future.  Please let me know you require further information from me, and I will again respond once the complaint is completely resolved.Matt [redacted]I. Keating

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Address: 613 South 5th Street Kirkwood Mall, Bismarck, North Dakota, United States, 58501

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