I love my pet food and supplies

left; background: whitesmoke;"> At I Love My Pet Food and Supplies we strive to offer the best customer experience even in difficult situations such as returns. In this instance one of the two items being presented for return, a Cat Bed, had obvious signs of having been washed which renders it unsaleable and no longer in original condition as is clearly stated as a necessary condition for return. Also clearly stated in our return policy (visibly posted by the register) is that all returns will be given store credit only. When I attempted to explain our policy and work out a amicable solution with this customer they became quickly agitated, said "are you calling me a liar" (neither me nor my wife used that word) and promptly left the store before we were able to resolve the transaction. I surely have no desire to keep her merchandise and have had it in a bag for her in the back since she left. I would implore her to return to the store, stay calm, talk through a so lution, and please stay until it is resolved. I will gladly issue store credit (to be taken at time of return) for the one bed that is in original condition. As for the other I would ask, again, that she please take it with her and perhaps give the cat another chance to slowly find her own way to it. I would be happy to offer some free treats or catnip as a small consolation for your not being happy with the bed which could hopefully be used to coax your kitty back to giving it a second try.

At I Love My Pet Food and Supplies we strive to offer the best customer experience even in difficult situations such as returns. In this instance one of the two items being presented for return, a Cat Bed, had obvious signs of having been washed which renders it unsaleable and no longer in...

original condition as is clearly stated as a necessary condition for return. Also clearly stated in our return policy (visibly posted by the register) is that all returns will be given store credit only. When I attempted to explain our policy and work out a amicable solution with this customer they became quickly agitated, said "are you calling me a liar" (neither me nor my wife used that word) and promptly left the store before we were able to resolve the transaction. I surely have no desire to keep her merchandise and have had it in a bag for her in the back since she left. I would implore her to return to the store, stay calm, talk through a so lution, and please stay until it is resolved. I will gladly issue store credit (to be taken at time of return) for the one bed that is in original condition. As for the other I would ask, again, that she please take it with her and perhaps give the cat another chance to slowly find her own way to it. I would be happy to offer some free treats or catnip as a small consolation for your not being happy with the bed which could hopefully be used to coax your kitty back to giving it a second try.