***,I would like to apologize for your bad experience with one of our brand partnersPlease understand the following:Brand Partners are independent contractors and often will hold their own guarantees.Part of the Brand Partner Agreement states that "You agree to make no representations or claims about any products beyond those shown on product labels and/or in official Vasayo literatureIn particular, no Brand Partner may make any claim that Vasayo products are useful in the cure, treatment, diagnosis, mitigation, or prevention of any diseasesSuch statements can be perceived as medical or drug claimsYou further agree to sell products available through Vasayo only in authorized territories" Hence why this is no acceptable behavior.All the company marketing materials are fully available on our websiteI also show that you accepted our cancellation and refund policy on 1/21/at 7:31:PM.I the spirit of fostering a good relationship the company will agree to issue a 100% refund for your order placed on 02/15/for $Please understand that this is generous given your acceptance to the "Return and Refund Policy"Please feel free to reach out with any questions and if you would like to proceed with the 100% refund offered:801-415-9888Email: [email protected] you agree to the following refund, you agree to remove any previously posted bad reviews or post from all places, you will refrain from making bad comments about the company or its brand partners and agree to not make any further claims in this regardYou agree to not post any future negative reviews and to mark this claim as solved
Dear *** ***, Business Consumer Relations: Thank you for the notification providing details regarding a complaint that was submitted to the Better Businesss Bureau Vasayo received the notification on Friday, August 21, and have taken steps to resolve the compaint and
provide valued customer service that go beyond Vasayo Policies and Procedures agreed to by *** *** when joining Vasayo which includes the Vasayo Refund and Return Policy Below is the email sent to *** *** from Vasayo following up with the refunds issued on 8/18/2017. Ms*** did not mention the orders placed in April or May for which there was not complaint which seems strange I have attached documentation for the orders along with proof of the refund(s) and the Vasayo Refund and Return Policy, and included the email sent to Ms*** from Vasayo today. It is unfortunate Ms*** did not have a pleasant experience with the company, but we hope the service and swift response to the complaint is satisfactory as well as an example of the Company's priority to quality and service. Sincerely, Karli T*** Vasayo Regulatory & Complaince Title:New Compliance ActionDate:August 21, 10:AMSubject:Vasayo Follow Up Revdex.com Complain ***Body:Dear *** ***, Vasayo received notification on 8/18/of the complaint you filed with the Revdex.com (Revdex.com) We are sorry to hear your the displeasing experience Vasayo strives to provide quality products through a ligitmate direct selling model and it is unfortunate this was not a fit for you You should have recieved email notification Friday (8/18/2017) informing you of the refund(s) issued per your request in your complaint to Revdex.comVasayo also took the extra step to refund the shipping charge mentioned in the compaint you submitted. Again, Vasayo strives to deliver quality products and an opportunity many may benefit from if they choose to particpate in the business side, or they have the option to only order products that are appropriate dietary supplements for their personal health regimen.Vasayo products are not intendended to diagnose, treat, cure or prevent any disease.Vasayo products are not intended for individuals or youngerPersons with any medical concerns, conditions taking medications, pregnant or nursing women should consult with their doctor prior to taking any Vasayo products. Please do not hesitate to contact me directly if you require any additional information or assistance. Sincerely, Karli T***Director, Regulatory Affairs and Compliance NE.Suite 102Lehi, UT 84043 CONFIDENTIALITY NOTICE: This transmission is intended for the sole use of the individual or entity to whom it is addressed and may contain information that is confidential, attorney-client privileged,or otherwise exempt, by law, from disclosureAny dissemination, distribution,copying, or taking of any action in reliance on the contents of this transmission, by someone other than the intended addressee or its authorized agent is strictly prohibitedIf you have received this transmission in error,please notify by reply to this transmission
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to mePleas share with the company the attached document. I have been told by them if I remove any bad comments or complaints about them in all places I will receive a refund. Therefore I am asking you to not post my complaint. I had also did a rating on your site, but it came back telling me if I did a complaint then the rating would not be posted. I just want to make sure that is the case and that will not be posted as well. However, if I do not receive the refund that they said they would give I will be contacting you again. I also told them I can try to ask you not to post it but I do not know what your practices are regarding that so if you do, it should not be held against me as not following the agreement to get the refundPlease let me know on this part if you are able to not post my complaint and ratingThank you.
Sincerely,
*** ***
[redacted],I would like to apologize for your bad experience with one of our brand partners. Please understand the following:Brand Partners are independent contractors and often will hold their own guarantees.Part of the Brand Partner Agreement states that "You agree to make no representations or claims...
about any products beyond those shown on product labels and/or in official Vasayo literature. In particular, no Brand Partner may make any claim that Vasayo products are useful in the cure, treatment, diagnosis, mitigation, or prevention of any diseases. Such statements can be perceived as medical or drug claims. You further agree to sell products available through Vasayo only in authorized territories. " Hence why this is no acceptable behavior.All the company marketing materials are fully available on our website. I also show that you accepted our cancellation and refund policy on 1/21/2018 at 7:31:54 PM.I the spirit of fostering a good relationship the company will agree to issue a 100% refund for your order placed on 02/15/2018 for $272.55. Please understand that this is generous given your acceptance to the "Return and Refund Policy". Please feel free to reach out with any questions and if you would like to proceed with the 100% refund offered:801-415-9888Email: [email protected] you agree to the following refund, you agree to remove any previously posted bad reviews or post from all places, you will refrain from making bad comments about the company or its brand partners and agree to not make any further claims in this regard. You agree to not post any future negative reviews and to mark this claim as solved.
***,I would like to apologize for your bad experience with one of our brand partnersPlease understand the following:Brand Partners are independent contractors and often will hold their own guarantees.Part of the Brand Partner Agreement states that "You agree to make no representations or claims about any products beyond those shown on product labels and/or in official Vasayo literatureIn particular, no Brand Partner may make any claim that Vasayo products are useful in the cure, treatment, diagnosis, mitigation, or prevention of any diseasesSuch statements can be perceived as medical or drug claimsYou further agree to sell products available through Vasayo only in authorized territories" Hence why this is no acceptable behavior.All the company marketing materials are fully available on our websiteI also show that you accepted our cancellation and refund policy on 1/21/at 7:31:PM.I the spirit of fostering a good relationship the company will agree to issue a 100% refund for your order placed on 02/15/for $Please understand that this is generous given your acceptance to the "Return and Refund Policy"Please feel free to reach out with any questions and if you would like to proceed with the 100% refund offered:801-415-9888Email: [email protected] you agree to the following refund, you agree to remove any previously posted bad reviews or post from all places, you will refrain from making bad comments about the company or its brand partners and agree to not make any further claims in this regardYou agree to not post any future negative reviews and to mark this claim as solved
Dear *** ***, Business Consumer Relations: Thank you for the notification providing details regarding a complaint that was submitted to the Better Businesss Bureau Vasayo received the notification on Friday, August 21, and have taken steps to resolve the compaint and
provide valued customer service that go beyond Vasayo Policies and Procedures agreed to by *** *** when joining Vasayo which includes the Vasayo Refund and Return Policy Below is the email sent to *** *** from Vasayo following up with the refunds issued on 8/18/2017. Ms*** did not mention the orders placed in April or May for which there was not complaint which seems strange I have attached documentation for the orders along with proof of the refund(s) and the Vasayo Refund and Return Policy, and included the email sent to Ms*** from Vasayo today. It is unfortunate Ms*** did not have a pleasant experience with the company, but we hope the service and swift response to the complaint is satisfactory as well as an example of the Company's priority to quality and service. Sincerely, Karli T*** Vasayo Regulatory & Complaince Title:New Compliance ActionDate:August 21, 10:AMSubject:Vasayo Follow Up Revdex.com Complain ***Body:Dear *** ***, Vasayo received notification on 8/18/of the complaint you filed with the Revdex.com (Revdex.com) We are sorry to hear your the displeasing experience Vasayo strives to provide quality products through a ligitmate direct selling model and it is unfortunate this was not a fit for you You should have recieved email notification Friday (8/18/2017) informing you of the refund(s) issued per your request in your complaint to Revdex.comVasayo also took the extra step to refund the shipping charge mentioned in the compaint you submitted. Again, Vasayo strives to deliver quality products and an opportunity many may benefit from if they choose to particpate in the business side, or they have the option to only order products that are appropriate dietary supplements for their personal health regimen.Vasayo products are not intendended to diagnose, treat, cure or prevent any disease.Vasayo products are not intended for individuals or youngerPersons with any medical concerns, conditions taking medications, pregnant or nursing women should consult with their doctor prior to taking any Vasayo products. Please do not hesitate to contact me directly if you require any additional information or assistance. Sincerely, Karli T***Director, Regulatory Affairs and Compliance NE.Suite 102Lehi, UT 84043 CONFIDENTIALITY NOTICE: This transmission is intended for the sole use of the individual or entity to whom it is addressed and may contain information that is confidential, attorney-client privileged,or otherwise exempt, by law, from disclosureAny dissemination, distribution,copying, or taking of any action in reliance on the contents of this transmission, by someone other than the intended addressee or its authorized agent is strictly prohibitedIf you have received this transmission in error,please notify by reply to this transmission
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to mePleas share with the company the attached document. I have been told by them if I remove any bad comments or complaints about them in all places I will receive a refund. Therefore I am asking you to not post my complaint. I had also did a rating on your site, but it came back telling me if I did a complaint then the rating would not be posted. I just want to make sure that is the case and that will not be posted as well. However, if I do not receive the refund that they said they would give I will be contacting you again. I also told them I can try to ask you not to post it but I do not know what your practices are regarding that so if you do, it should not be held against me as not following the agreement to get the refundPlease let me know on this part if you are able to not post my complaint and ratingThank you.
Sincerely,
*** ***
[redacted],I would like to apologize for your bad experience with one of our brand partners. Please understand the following:Brand Partners are independent contractors and often will hold their own guarantees.Part of the Brand Partner Agreement states that "You agree to make no representations or claims...
about any products beyond those shown on product labels and/or in official Vasayo literature. In particular, no Brand Partner may make any claim that Vasayo products are useful in the cure, treatment, diagnosis, mitigation, or prevention of any diseases. Such statements can be perceived as medical or drug claims. You further agree to sell products available through Vasayo only in authorized territories. " Hence why this is no acceptable behavior.All the company marketing materials are fully available on our website. I also show that you accepted our cancellation and refund policy on 1/21/2018 at 7:31:54 PM.I the spirit of fostering a good relationship the company will agree to issue a 100% refund for your order placed on 02/15/2018 for $272.55. Please understand that this is generous given your acceptance to the "Return and Refund Policy". Please feel free to reach out with any questions and if you would like to proceed with the 100% refund offered:801-415-9888Email: [email protected] you agree to the following refund, you agree to remove any previously posted bad reviews or post from all places, you will refrain from making bad comments about the company or its brand partners and agree to not make any further claims in this regard. You agree to not post any future negative reviews and to mark this claim as solved.