I P C Funds

On 3/14/Caroline for Universal Home Protection (UHP) called to set up an appointment for their customer [redacted] and Holly Staples [redacted] our dispatcher called the number given to us by UHP as [redacted] and Holly are brand new customers to us She had to leave a message and Holly called us back and told her to set everything up with [redacted] as he has more phone access during the day She was then able to reach [redacted] and verbally gave him a price of $1,700-$1,for an installed gallon, natural gas, power vent Rheem water heaterWe sent our plumber out that day to confirm that the water heater was leaking and had him bring a new water heater with him [redacted] then called [redacted] at UHP and [redacted] gave us the okay to replace and told us they cover a maximum of $1,for water heater replacement The customer is responsible for the remainder per their agreement with UHP We were also given the okay from *** Our invoice came in below what the quoted price was at $1,so the customer is responsible for anything over the $1,limit per their contract with UHP The customer does have the option to ask for another plumber if they do not like our company or our prices We install only Rheem water heaters and believe they are the top of the line or we would not carry them Also the customer per their contract is not able to go and buy a water heater from Menards or Home Depot and have UHP pay for it In order for them to get the $1,from UHP they have to go through one of UHP’s contractors Our price of $1,is a very fair and comparable price and will not be issuing any refunds as we have no reason toThank you for your time [redacted] HR/Office AdministratorPrairie Plumbing & Heating, Inc.608-643-main608-643-fax

The customer has paid their invoice and the call is closed so I am assuming this transaction is over and done

On 3/14/17 Caroline for Universal Home Protection (UHP) called to set up an appointment for their customer [redacted] and Holly Staples.  [redacted] our dispatcher called the number given to us by UHP as [redacted] and Holly are brand new customers to us.  She had to leave a message and Holly called us back...

and told her to set everything up with [redacted] as he has more phone access during the day.  She was then able to reach [redacted] and verbally gave him a price of $1,700-$1,800 for an installed 40 gallon, natural gas, power vent Rheem water heater. We sent our plumber out that day to confirm that the water heater was leaking and had him bring a new water heater with him. [redacted] then called [redacted] at UHP and [redacted] gave us the okay to replace and told us they cover a maximum of $1,000 for water heater replacement.  The customer is responsible for the remainder per their agreement with UHP.  We were also given the okay from [redacted].  Our invoice came in below what the quoted price was at $1,587.46 so the customer is responsible for anything over the $1,000 limit per their contract with UHP.  The customer does have the option to ask for another plumber if they do not like our company or our prices.  We install only Rheem water heaters and believe they are the top of the line or we would not carry them.  Also the customer per their contract is not able to go and buy a water heater from Menards or Home Depot and have UHP pay for it.  In order for them to get the $1,000 from UHP they have to go through one of UHP’s contractors.  Our price of $1,587.46 is a very fair and comparable price and will not be issuing any refunds as we have no reason to. Thank you for your time. [redacted]HR/Office AdministratorPrairie Plumbing & Heating, Inc.608-643-8531 main608-643-6894 fax

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. We were NEVER given the estimate of $1700-$1800.
Regards,
[redacted]