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Today I received a letter from the Revdex.com pointing out that you had filed a complaint with them concerning your hurricane insurance.  I would have much appreciated a call from you as we take great pride it providing the best possible service to our clients and I am sure we could...

have explained the events leading up to this issue to your satisfaction.You are insured under a package policy with [redacted] that provides coverage for you home, your auto and hurricane coverage for your home. I am sure you know that your policy was cancelled because you had not paid the premium. After considerable effort on our part, with your help we were successful in getting the policy reinstated .  In the time between the cancellation and the reinstatement, changes could not be made to the policy.  Once we were able to restart the coverage we suggested that we delete the hurricane coverage from the policy in favor of a policy from an insurance [redacted] that just started providing hurricane coverage in Hawaii this year.  By making this change we could saveyou about $3,000 a year on you next year's policy and get you a refund on the remaining part of the current policy.To be able to start the new hurricane policy we needed to collect the annual premium of $1,309, which was a part of the $2,303 .50 that you paid.  The remaining $944.50 was the installment needed on your current policy that will not expire until 12/29/15.  This would leave one installment left on your currentpolicy of $994.SO.The result of the removal for the hurricane coverage from your current policy will be a credit back to you of $1,032.  [redacted] will keep part of the credit to cover your remaining installment and send you a check of the balance (about $37).[redacted] Going forward, if you renew your insurance with [redacted] on 12/29/15 your premium will be about $4,000 less and your hurricane coverage will be covered under the policy you purchased for $1,309. This results ina considerable savings to you, the result of the effort put into helping you by our office.I think you will agree that we have taken great strides to help you get the best possible savings on your insurance coverage.If you would like to discuss any of this further, please feel free to contact me. If you agree that this was just a misunderstanding,I would appreciate your contacting the Revdex.com and withdrawing your complaint. We have never had anyone file a complaint against us and would very much like to continue clean record.Sincerely; Errol H[redacted]

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Address: 2016 Main, Suite 606, Houston, Texas, United States, 77002

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