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I Storage Reviews (2)

I HAVE FOR 11 YEARS BEEN A CUSTOMER OF A STORAGE UNIT AND I STORAGE TOOK OVER, IMPOSED STEEP FEES FOR THE UNIT RESTRICTING ACCESS BECAUSE I WILL NOW PAY THEIR INSURANCE PREMIUMS, WILL NOT LET YOU TO YOUR PERSONAL PROPERTY FRAUDDDesired Settlementrun THESE THIEVES OF TOWN OR FINE THE HELL OUT OR THEM

In 2011 we rented a storage unit from [redacted]. Paid rent every month on time. Sometime late in 2012 or early 2013,(not sure of exact date because we never received notification of change)iStorage bought [redacted], we saw new signage go up and started making the checks out to iStorage. Again our rent was paid on time. In January 2014 we received a notice from iStorage that the property insurance on our storage was cancelled due to non-payment. Again no notice of change to our contract that such insurance was required by iStorage. Believing we never requested this coverage for our personal property we did not give this notice a second thought until we received a past due statement of account showing we owe 4 months premiums and past due/late fees for not paying this insurance. Again our rent has always been paid on time. We wrote to them requesting these charges by dropped since we did not receive any notification on the insurance and it was be all accounts cancelled and the contract we have on file is noteven with iStorage it is with [redacted]. The manager claims he had no current contact information on file but we receive the cancellation of insurance notice and the statement at our address. Very strange indeed. Our theory to this mess is that we fell through the cracks and are now being blackmailed into paying for back insurance and late fees by iStorge who are refusing to accept our what they are calling a partial payment and placing the contents of our unit into auction mode.Also please check on the requirement that we must pay for insurance. We are not sure that this is even legal. We do not want the coverage at all. Thank you in advance for your assistance in this matter.[redacted]Desired SettlementAll late fees to be dropped and previous insurance cost dismissed. We have requested a new contract to begin with iStorage on April 1st which would include payment for the cost of their darn insurance.Business Response It has been very difficult to make contact with the customers. Dozens of attempts to contact them have been made and documented dating back to December, 2013. However, until recently (3/2/14) we only had the customers' current mailing address. They failed to provide us with updated contact information as it changed. This made it very difficult to communicate meaningfully with the customers. On 3/2/14, the customers left a note in our night drop box which included an e-mail address that we did not have on file. We were able to establish contact via e-mail. We have also encouraged the customers' to contact us via telephone (The number of record with us has an outgoing message with a name other than those of our customers.) We have not had any of our calls returned. We are pleased that our e-mail correspondence has led to a scheduled face-to-face meeting with the customers on Friday, March 14, 2014.At the root of the matter is the customers' refusal to include the monthly amount due on their unit equivalent to the tenant coverage required. Dating back to December, we have attempted to speak with the customers regarding this matter and to discuss options available to them. However, the customers to date have refused to meet with us and have opted, instead, to simply provide partial payment for their storage unit. In January, it was decided (to the customers' benefit) to accept a partial payment and to waive a $20 late fee while attempting to make contact with the customer to resolve this matter. Given the near complete lack of customer response to our reaching out to them to work out a reasonable solution, we were left little choice but to adhere to our standard policies and practices (to return partial payments and levy late fees). This has led to the account becoming substantially past due. Another partial payment was received from the customer in the night drop box on 3/2/14 with the afore mentioned note. This payment was returned to the customers via the U.S. Mail on 3/6/14. Due to the failure of the customers to bring their account current, the unit has entered lien status and is currently slated to be auctioned in April. When the customers received the lien notice, they altered the Declaration in Opposition to Lien Sale form in, we can only guess, an attempt to deny its validity. We, of course, are unable to accept an altered form.There have always been a variety of options available to the customers. We, unfortunately, have not had the opportunity to present them due to the lack of response from the customers. Given the degree of tardiness in making the payments due, it is difficult to determine if the customers' request that "All late fees...be dropped and previous insurance cost dismissed" can be honored in full. There have been substantial man-hours spent attempting to rectify the situation. But, we are prepared to provide the customers' with a variety of options as to how they would best like to proceed. This is why we are so pleased that the customers' have agreed to a face-to-face meeting on the 14th. It is our hope that this matter can be resolved to the satisfaction of both the customers and iStorage.

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Description: Storage Units - Household & Commercial

Address: 8620 13th Ave E, Shakopee, Minnesota, United States, 55379-2232

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