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i-Supplements.com Reviews (16)

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Date: Sun, Feb 14, at 9:PMSubject: Re: ATTENTION NEEDED: You have a new message from the Revdex.com serving CincinnatiTo: [redacted] thank you, the issue was/is resolved I believe, but I wanted to apologize and offer the information I pasted last time so that employees can be better trained at how to identify and adapt their call technique accordingly I am again sorry to come off unprofessionally, but it is a sincere disability that I can work with and have success I graduated from college without disclosing it, but the call scripting flow doesnt seem to jive I have success just at a slower pace; this is an issue that is affecting more Americans each year what happens is I think the person on the call takes offense to me trying to get them to alter their scripting I don't go with the flow, I am not easily led in conversation, I like controlling the call to ask questions this helps me patch knowledge that slipped between my cracks in memorization I ask to stop so I can write it down, I have to stop at that moment or I can't fill in the missing piece, so if moving forward, it does not do any good This stoppage, is often met with animosity and perceived as rude, but it is necessary if you want me to supplement the missing idea in my memory When this happens phone representatives get frustrated, I was told once its because of the strict protocol they are graded on I am ruining the autopilot and it makes them mad for whatever the reason it then becomes a painful argument, this is what happened here there needs to be exceptions to every rule/procedures for the above with any aging population, and vaccine based autism defects, this is going to become more essential I hope you are now more illuminated to the sincerity and symptoms of this learning disability I have ADHD please add this to file and take into consideration when dealing with escalated situations in the future (PS - I do not proofread in general correspondences, this was typed straight up to preserve sincerity)Often makes careless mistakes and lacks attention to details (Examples: overlooking or missing details or handing in work that is inaccurate)Often has difficulty paying attention to tasks (Example: difficulty remaining focused during lectures, conversations, or lengthy readings)Often seems to not listen when spoken to directly (Example: mind seems elsewhere, even in the absence of obvious distraction)Often fails to follow through on instructions, chores, or duties in the workplace (Example: starts tasks but quickly loses focus and is easily sidetracked)Often has difficulty organizing tasks and activities (Examples: messy, disorganized work; poor time management; fails to meet deadlines) Often avoids, dislikes, or is reluctant to participate in tasks requiring sustained mental effort, like preparing reports, completing forms, or reviewing lengthy papers Often loses things like tools, wallets, keys, paperwork, eyeglasses, and mobile phonesOften easily distracted by other things, including unrelated thoughtsOften forgetful in daily activities, such as running errands, returning calls, paying bills, and keeping appointmentsSymptoms of Hyperactivity and ImpulsivityOften fidgets with or taps hands and feet or squirms in seatOften leaves seat when remaining seated is expected (Example: leaves their place in the office or other workplace setting or in other situations that require remaining seated)Often runs or climbs where it is inappropriate or feels restless (in adults, may be limited to feeling restless)Often unable to participate in leisure activities quietlyOften acts as if “on the go" or “driven by a motor” (Example: is unable to be or uncomfortable being still for an extended time, as in meetings or restaurants) Often talks excessivelyOften blurts out an answer before a question has been fully asked (Examples: completes people’s sentences; cannot wait for next turn in conversation)Often has difficulty waiting his or her turn, for example, while waiting in lineOften interrupts or intrudes on others (Examples: butts into conversations, games, or activities; may start using other people’s things without asking or receiving permission; may intrude into or take over what others are doing) Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint There are many notes, including a bank dispute that has been responded to The company is playing dumb or has literally no clue of their inventory It cost me $to send it back through *** I would like this money back or items for this amount be sent to me Also I have detailed screen shots showing the label being misadvertised No big deal, just either make it right or rightfully for now this complaint is going to stick Bottom line, no resolve offered, wrong product advertised, me as customer was victim If you are going to sell controversial and potentially dangerous supplements that contain ephedrine and dmaa, then please advertise ingredients right or you are directly liable for misinformation presented on your site thank you, Revdex.com please file as complaint this is well within all of our "scopes" Regards, [redacted]

Please confirm refund is processed Go to the website yourself and its still listed on there Your getting paid to do this, not me,

We are sorry for Mr***'s recent experience with our siteAs noted on our website, not all items for sale are inventoried and warehoused and are often special ordered from vendors or distributors when orders are received on our endIn his case, the order he placed was marked to ship within
several days as we had to order it specifically to fulfill his shipmentUnfortunately, when we attempted to order the product from BPS, the manufacture of ***, we were informed that the product had been discontinuedThey hadn't notified us of the out of stock item or else we would have updated our site to reflect it as no longer availableAn email was sent to Mr*** informing him of the discontinued product, that we no longer had any in stock, nor could we purchase anymore for sale and asked how he would like to proceedI also show that one of our service reps called and left him a voicemail again notifying him of the discontinued item and offered a replacement item insteadNo reply was received on our end till 3/when he replied to the second email we sent him asking that we cancel the orderThe customer is not due any sort of reimbursement as no charges ever applied to his card since we were unable to shipAs noted on our website, we do not apply payment till orders are ready to ship from our warehouseAs for his statement we ignored his calls and messages, I reviewed our call log and only show calls that were made after our office was closedThe only email I show inbound from him was his reply to our second email of the discontinued item requesting that we cancel the orderThe order was immediately canceled per his request, again no credit was needed since no charge had ever posted

I've reviewed my account activity and no charges are present Any temporary hold the company places on funds when an order is been placed is not present No penalty was assessed on my account for canceling the order the company at no time had the product to fulfill However, when the order was placed I was unable to order from other companies as I never received a status update/response to my e-mails to customer service/the store's logistics manager/facebook page While I ultimately I did not incur a financial cost, the opportunity to purchase the product elsewhere was ruined as other stores that actually did have the product in stock were sold out before this company finally admitted they did not have the itemwhich wasn't until the day after I originally contacted the Revdex.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.  The company did contact me the day after I filed the complaint via telephone at which point they offered to cancel the order without charges.  This is in direct contrast to their false statement that it was done via e-mail, and that only one e-mail was sent.  I save all outgoing messages and can verify every single one was sent that I indicated.  The only call I ever received from i-supplements was on 3/25, if they called before, they failed to leave any kind of message indicating identity or purpose.  Additionally, at no point did i-supplements indicate the product was discontinued nor did they offer a replacement, they only indicated after 3 weeks and a complaint that the item in question was on backorder.  I [redacted] gladly accept the terms of not being charged and not receiving product, but i-supplements' response contains several lies and as such, moving forward I [redacted] have nothing to do with a company so freely given to fraudulent conduct.  If the Revdex.com would like copies of all messages that were sent and ignored, I [redacted] be glad to forward them as they contain date/time stamps as well.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Date: Sun, Feb 14, 2016 at 9:02 PMSubject: Re: ATTENTION NEEDED: You have a new message from the Revdex.com serving CincinnatiTo: [redacted]thank you, the issue was/is resolved I believe, but I wanted to apologize and offer the information I pasted last time so that employees can be better trained at how to identify and adapt their call technique accordingly.  I am again sorry to come off unprofessionally, but it is a sincere disability that I can work with and have success.  I graduated from college without disclosing it, but the normal call scripting flow doesnt seem to jive.  i have success just at a slower pace; this is an issue that is affecting more Americans each year.  what happens is I think the person on the call takes offense to me trying to get them to alter their scripting.  I don't go with the flow, I am not easily led in conversation, I like controlling the call to ask questions.  this helps me patch knowledge that slipped between my cracks in memorization.  I ask to stop so I can write it down, I have to stop at that moment or I can't fill in the missing piece, so if moving forward, it does not do any good.  This stoppage, is often met with animosity and perceived as rude, but it is necessary if you want me to supplement the missing idea in my memory.  When this happens phone representatives get frustrated, I was told once its because of the strict protocol they are graded on.  I am ruining the autopilot and it makes them mad.  for whatever the reason it then becomes a painful argument, this is what happened here.  there needs to be exceptions to every rule/procedures for the above.  with any aging population, and vaccine based autism defects, this is going to become more essential.  I hope you are now more illuminated to the sincerity and symptoms of this learning disability I have ADHD.  please add this to file and take into consideration when dealing with escalated situations in the future.  (PS - I do not proofread in general correspondences, this was typed straight up to preserve sincerity)Often makes careless mistakes and lacks attention to details (Examples: overlooking or missing details or handing in work that is inaccurate)Often has difficulty paying attention to tasks (Example: difficulty remaining focused during lectures, conversations, or lengthy readings)Often seems to not listen when spoken to directly (Example: mind seems elsewhere, even in the absence of obvious distraction)Often fails to follow through on instructions, chores, or duties in the workplace (Example: starts tasks but quickly loses focus and is easily sidetracked)Often has difficulty organizing tasks and activities (Examples: messy, disorganized work; poor time management; fails to meet deadlines) Often avoids, dislikes, or is reluctant to participate in tasks requiring sustained mental effort, like preparing reports, completing forms, or reviewing lengthy papers Often loses things like tools, wallets, keys, paperwork, eyeglasses, and mobile phonesOften easily distracted by other things, including unrelated thoughtsOften forgetful in daily activities, such as running errands, returning calls, paying bills, and keeping appointmentsSymptoms of Hyperactivity and ImpulsivityOften fidgets with or taps hands and feet or squirms in seatOften leaves seat when remaining seated is expected (Example: leaves their place in the office or other workplace setting or in other situations that require remaining seated)Often runs or climbs where it is inappropriate or feels restless (in adults, may be limited to feeling restless)Often unable to participate in leisure activities quietlyOften acts as if “on the go" or “driven by a motor” (Example: is unable to be or uncomfortable being still for an extended time, as in meetings or restaurants) Often talks excessivelyOften blurts out an answer before a question has been fully asked (Examples: completes people’s sentences; cannot wait for next turn in conversation)Often has difficulty waiting his or her turn, for example, while waiting in lineOften interrupts or intrudes on others (Examples: butts into conversations, games, or activities; may start using other people’s things without asking or receiving permission; may intrude into or take over what others are doing)  
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  There are many notes, including a bank dispute that has been responded to.  The company is playing dumb or has literally no clue of their inventory.  It cost me $5.90 to send it back through [redacted].  I would like this money back or items for this amount be sent to me.  Also I have detailed screen shots showing the label being misadvertised.  No big deal, just either make it right or rightfully for now this complaint is going to stick.  Bottom line, no resolve offered, wrong product advertised, me as customer was victim.  If you are going to sell controversial and potentially dangerous supplements that contain ephedrine and 1.3 dmaa, then please advertise ingredients right or you are directly liable for misinformation presented on your site.  thank you, Revdex.com please file as complaint.  this is well within all of our "scopes".
Regards,
[redacted]

Dear [redacted]- I apologize for the inconvenience. We do our absolute best to assure that we attempt to stay on top of any and all product changes. Unfortunately we were not aware or informed that any changes had been made to the product you had purchased. As for the return - I show no record of any...

calls from the numbers you've provided in this complaint or emails under the email address you applied to your order. We were unaware of any issues with your order and were unaware that the shipment was being returned to us. As noted on your order information when the items were returned without our knowledge or any information in the shipment giving a reason for return the credit was issued per our policy which is detailed on our website. I have asked that our web team update all the product information immediately according the bottles we currently have on hand.  A credit has been manually applied to the card used for this purchase in the amount of $20.19 to cover the remainder of your order total. As for compensation for the return postage I am not able to process a credit for that as we were not aware that you were returning any items to us. If we had known or if you would have contacted us we would have supplied you with a return label to send the items back to us. Again, I am very sorry for the inconvenience.

Review: I ordered some vitamin supplements on 10/27/12 and they were shipped out on 10/29/12, according to their records. We were supposed to receive them on or around 10/31/12 or 11/01/12. When we didn't receive them by 11/02/12, I called and left a message with their company. I called again on 11/05/12 and left another message for them to call me back. I called again on 11/06/12 and finally got a hold of someone. She looked up the information for my order and told me it was a post office issue and that she would be in contact with them. I asked her to email or call me back and let me know what she found out, she never did. I finally got a hold of someone again today 11/07/12 and they told me they would go ahead and reship the order today. I asked that they please send me or my husband an email confirming this shipment which they told me they would. I haven't received one yet. So I tried to call again on 11/07/12 and of course to no surprise, no one answered.Desired Settlement: I want my order. We have been ordering from this company for years with absolutely no problem and now all of a sudden it's been nothing but a problem. Very irritating. I also want an email with a tracking number for my package.

Consumer

Response:

Per phone call from the customer.

I received a call from the business and an email with tracking info. Please close my complaint as resolved.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Regards,

Business

Response:

As customer was told, the package had been lost during transit. We have re-shipped the order today. Of course they haven't received a tracking # yet because we haven't done the end of day when the #s get populated and emailed. Today is the 8th buisness day since the order was even placed. we ask our customers to allow 5-10 buisness days for orders to arrive with the shipping method the customer chose. Most of the time orders arrive quicker than that, but if I remember correctly there was a ton of delays as well across the US due to Hurricane Sandy, and we are actually still getting daily updates about expected delays due to the storm. Once a package leaves our warehouse it is out of our control what happens to the package. We wish we had more control but we don't. As for the phones not being answered, we don't answer the phones on the weekends and we do take lunch breaks, so we do miss some calls, but not many. We always return calls if a message is left as we did in this case. The custpmer will receive thjeir order and tracking!!!!!!!!!!!!!

Sincerely,

I am awaiting to hear back from this company as they were not answering their phones from 1645-1700 today (12/3/13) which is understandable, they close at 1700 so maybe someone headed home early. Not my complaint.

My complaint has to do with an order I placed on black Friday for bulk protein powder which seemed to go through without a hitch. Processed fine etc. I even called up and verified that my order was accepted yesterday (12/2/13) as I had not received a tracking number. The lady I spoke with assured me that it did and that I would get a tracking number today. Well I just got an email stating that my order had been canceled due to 'overwhelming response' to the deal. My thoughts? If you have a certain amount of inventory, then once you sell out of that inventory, don't make the deal available on your site. How about a 'sold out' notification on the site? This is frustrating. AND, as a way to 'make up' for the inconvenience, they offer me $5 off $50 purchase? Yeah, right. Like I'm going to order from this company again? I would have thought I would have gotten at least something worthwhile to compensate me. I had planned on giving some of these as gifts to people (as I am a college student with minimal funds) but I guess not.

Not sure yet if I'll file a complaint about this or not...let's see what kind of response a negative review will render. If my order is fulfilled as stated on their webpage, I will gladly change this review.

Review: Placed an order days ago onlineI received an email on the 10th day stating that my credit card was declinedSent those emails asking why this happenedI can understand that they are closed on weekends ( so thats days of no communication, no shipping notice)I had a Pending charge to my credit card for those daysOn the 10th day I got an email telling me my order was on holdI emailed and called;; I was so upset at the amount of time it took with NO communications until 10days laterTold them to just forget about the order and cancel it due to delays on their endThey then proceeded to threaten me with a charged cancelation fee if I didnt give them new credit card informationI escalated to call center when email told me thisBoth the REP and her supervisor told me that they would charge a cancel feeThey didnt care about the fact its days later on their end or poor communication on their partThey didnt care that customer service isnt being metThey didnt care about the fact they spent days, pending charge on my cardAND to now go ahead and place a charge on my credit card for a cancel because days later; still no product in my handLast conversation with Tony he told me he would process a charge request against my credit card for restocking fee and that he basically didnt take responsibility for days of waiting on a product, didnt ship it and because I wanted to cancel due to customer SERVICE issues- wasnt their concern or care on their partHorrible customer service, horrible resolution team.Original Order email 11/says shipping within 2-days(they say their closed on weekends, but obviously not if they send me a email telling me 2-days.Email dated 11/- Stated "SHIPPED" on both items; but obviously not if they put order on holdThen refuse to cancel.Desired Settlement: WAIVE the restocking fee! The days (8) is way to long for a customer to wait with NO communications to that effectAnd because I wanted to cancel- they decided they want to take money vs keeping a clientMain issue:Theyre emails are conflicting policy and order statusThis is why I felt to cancelRevdex.com online only allows upload of documentI have both of these emails
Business
Response:
Hi [redacted] - hope all is wellThe following is my response to Mr[redacted]'s complaint ID [redacted]
Mr[redacted] originally placed his order with our company on Friday November 16th at 5:12pm EST and was marked to process and ship within 4-business days(An email update would have been sent to him when his order was updated to ship in several business days - this is the email he is referencing he received over the weekend - we update orders all week as they come in including over the weekend)Our daily shipping cut off time is 1pm EST and therefore his order wasn't printed till the following business day which was Monday the 19thAt that point the two items he ordered needed to be special ordered to complete his order(Again this is why the order was originally marked to ship in 4-days)Both items were ordered from our vendors on the 19th and take full business days to reach usDue to the Thanksgiving holiday that same week all[redacted] and [redacted] ground transportation was haulted when facilities were shut down in observance of the holiday - Therefore delaying our orders from arriving to us to complete and fill orders on timeAgain this is why his order was marked to ship in 4-business daysOur offices were closed on Thursday and Friday for the holiday - this was noted in emails sent to our customers, our voice mail box and on our website in several spotsOn Monday the 26th UPS delivered our packages and we attempted to process, charge and ship Mr[redacted]'s orderAt that point the credit card he provided for the order declined(An intial authorization amount comes through when the order is placed but falls off within hours since it isn't a transaction.) We promptly emailed him to let him know the card declinedHe then responded to our message stating to cancel the orderAt that point I emailed him a response informing him to review our detailed Cancellation Policy provided on our websiteHe then called into our offices stating he would refuse the cancellation charge of $(the amount charged to his card per our cancellation policy which I will attach below) and would file a chargeback and contact the Revdex.com - we informed him that the cancellation policy is clear cut and the charge would have to be put through since he wanted to cancel the order since he no longer had the funds for the order which we then stated unfortunately was not our problemHe insulted my staff by calling them names such as "it" and refused to listen to the explantion provided above for why the order took so long to process even though he asked several times why it was delayedThe order would have been processed in the 4-day time frame we gave him originally when he placed his order (taking into consideration the holiday would delay any business with facility closures and ground delays)He refused to listen to our explanation and promptly hung up the phoneThere was no threatening what so ever just us trying to explain the cancellation policy and why the fee would be incurred as well as trying to explain the delay in the orderPlease feel free to contact me if you have any addtional questions or concernsI have saved all email coorespondance between the two of us if you would need to review it at all
Cancelling Orders
Orders can be cancelled before they are shipped for a 10% processing feeOrders that have been shipped can not be cancelled and must be returned by the customer for a 20% restocking feeFiling a chargeback with your credit card company and receiving the package is a felonyI-Supplements reports all internet crime to the proper authorities and turns the person over for to our collection lawyersCustomers filing chargebacks are responsible for all fees incurred to collect the debt
Consumer
Response:
[A default letter is provided here which indicates your acceptance of the business's responseIf you wish, you may update it before sending it.]
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me
* Has the company addressed the issues of this dispute? Not reallybut sounds like the facts are different based upon my email corispondence
* If not, why?
* Has the company met the agreement they outlined in their response? NO
This total experience has been very disapointing to me, I will never shop there again, nor will I recommend them to ANYONE I knowthe amount of money here is not worth anymore of my time
thank you Revdex.com for reviewing thisTheir dates dont match what they state below, but sounds like the consumer isnt priority for them
Regards,

Review: Order(insured) placed on 4/25/12 and haven't received my order.E-mailed about delivery to customer service on 5/10, 5/11, 5/23, 5/29, 6/4.Got replys for first 2 mails only and they were juust a delivery tracking shows it has been delivered and no comments both times.But I still haven't received my order.So I sent another mail.No reply, so kept sending mails regards my order.Last 3 mails were completely ignored.I read FAQ on their site and it said that if you can't find your order in your neighborhood call customer service so they will start investigation with their carrier and resend order.I live on west coast and works on weekdays so it's hard to make time to call them because they also open only weekdays and close 5:00pm.Okay, I called on Monday when I get off. Line was all occupied, and the voice message said leave message so that they can call me as soon as possible so I left my information and explained why I need to get phone call back so bad.Nobody called me back.I called again after 1 week.Same situation, letf message, nobody call me back.I am totally ignored and never had such a terrible experience with online shopping ever.Desired Settlement: If they can't resend my order, I need my money back as soon as possible.

Business

Response:

This is from my csr dept. They log everything and do keep emails.

So I checked my saved and deleted messages in outlook and I only found two emails sent under his email address. The first one was on 5-11-12 stating that he hadn't received his order. I tracked the package and emailed him the detailed tracking and USPS proof of delivery. He emailed me back that same day still stating that he hadn't received anything. I told him to look in and around his house, to ask neighbors if they accidentally received the order or to contact his local post office as well to see exactly where the item was delivered. I told him I would also call the post office to initiate a lost package trace. Upon calling his local post office I was informed that they spoke to his mail courier and he stated that he delivered the item along with regular mail and it was left in his mail receptacle as always. I was told that they had already told this to the customer as well.

Review: I placed an order for a Black Friday special at i-Supplements, specifically for a $29.99 bulk protein deal with free shipping. My order was confirmed at 10:01am on 11/29, order [redacted].

Today, on Tuesday the 3rd, I received a mass cancellation email. The full text follows:

---

"Thank you for ordering from i-supplements.com. Our great deal on bulk protein from our friends at [redacted] was a huge success. However, due to the overwhelming response we were not able to fulfill your order.

We apologize for the inconvenience and want to insure you that your credit card will not be charged and your order will be cancelled.

But there is good news! We are an excellent source for all your online supplement and other health and nutrition products, and we have created a special coupon code just for you!

Simply enter code slickdeals5, and receive $5 off your next online order of $50 or more at www.i-supplements.com until 12/31/13.

Thanks for your understanding, and watch your inbox for more deals from www.i-supplements.com. We appreciate your business."

---

Here's the catch: I was the original poster of this deal to [redacted] (my username is [redacted] and I'm happy to confirm via PM; thread is located at http://[redacted]), and even my order was cancelled. The company is either not honoring requests in order (e.g. choosing to honor only the lowest-cost-to-ship orders) or outright lying about their cancellation reason.Desired Settlement: I would like iSupplements to be honest with its (attempted) customers by not sharing a clearly bogus reason for the cancellation. If it was indeed that "free shipping" was too expensive for them, be honest with it and deal with as a reasonable company would. What they've done here is extremely disappointing and inappropriate for a business that deserves consumer confidence--let alone an 'A-' Revdex.com rating.

Business

Response:

I shall begin my response by expressing my sincerely apologies for i-supplements.com being

unable to fulfill your order. Your frustration and displeasure are certainly understandable. Let me address your complaint by affirming that i-supplements.com has been providing quality products and service since 2005, while maintaining an outstanding reputation for ethical business practices and customer service. We do not sell email addresses or customer information to anyone.

The intent of this Black Friday special deal was to provide you with an incredible one-of-a-kind offer and to retain you as a returning customer. The reason for this deal was because we were able to acquire a limited supply of this bulk protein that a manufacturer needed to liquidate. We felt that we made it clear with a superscript that this item was in limited

supply and could only be sold until our inventory was depleted. Please follow the link to the item to review the way in which it was stated: http://www.i-supplements.com/bulk-protein-blowout.html. Due to the uniqueness of the offer, hundreds of units were sold in minutes.

The deal was initially offered to email subscribers of i-supplements.com. Through the nature of social media, the deal was picked up by other affiliates including [redacted], but was not exclusive to those sites.

You mention in the nature of your complaint that this was a "bait and switch" advertisement. However, this situation does not follow the definition. Since we were unable to fulfill your order, your credit card was not charged and no other replacement product was sent to you. Furthermore, your contact information was able to be removed from our records at your request.

Due to the rare opportunity for us to acquire this type of product at that particular price, we simply cannot send out a comparable product for the same price. As a way to make up for the inconvenience we presented other discounts on in-stock items. Once again, we apologize and appreciate your understanding.

Review: I ordered early from information I got from Black Friday of [redacted] and the deal still going after that. The deal is cancelled four days later. Cancellation offers a $5 off on a $50 order. I lost out on many other Black Friday deals relied on this deal! These guys gain my financial information for data miner info re-seller. None of the posters got the deals (except one poster who maybe is the vendor in disguise). The original poster who posts the deal also get his order cancelled.

Business

Response:

Dear Mr. [redacted],

I shall begin my response by expressing my sincerely apologies for i-supplements.com being unable to fulfill your order. Your frustration and displeasure are certainly understandable. Let me address your complaint by affirming that i-supplements.com has been providing quality products and service since 2005, while maintaining an outstanding reputation for ethical business practices and customer service. We do not sell email addresses or customer information to anyone.

In your complaint, you state that only one of the posters from the website in which you initially found the deal actually received the product. You must understand that the deal was initially offered to email subscribers of i-supplements.com. Through the nature of social media, the deal was picked up by other affiliates including [redacted].net, but was not exclusive to those sites. Therefore, our supply was basically depleted before it was broadcasted beyond our subscribers.

Review: http:/[redacted]-dead-oos-16-lbs-mystery-near-expiry-vanilla-whey-protein-27-89-... />
I ordered on 11/29/21013 from this business 16lbs of protein for approximately 30 bucks and some change. Order was processed and was sent a confirmation email confirming that I was able to check out. On 12/2/2013 , I received an email stating that my order was cancelled, but other customers had their orders ship and they purchased orders after me.Desired Settlement: Please take into consideration that the rating currently held by this business is lowered to reflect their actual business practices.

Business

Response:

Dear Mr. [redacted],

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Description: Vitamins & Food Supplements

Address: 7227 Montgomery Road, Cincinnati, Ohio, United States, 45236

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