I did make a call to the Revdex.com information
Specialist and the Customer right after I received the letter sent from Revdex.com (May 08,2015)I did apologize for the trouble happened to her nails and wrote a check with the total amount is $according to her demand and sent to Revdex.comShe did come to our shop on May 11,for taking pictures of all product containers kept at our shop The customer got her nails done with artificial nailsI explained to her, these products have been used for alot of customers, nothing happened to themwe bought the products from nails supply contribution with the trade mark on itShe told me she did remove the artificial nails by herself and by the way soaking her nails deep in to the container with acetone during hours, and I think that caused her nails to be worse because she got reflection with the chemicalAnyway I do apologize for all inconveniences happened to youPlease contact with Revdex.com for receiving the checkBy the way, we would like to suggest the customers come back to our your shop after hours if anything happened to you, let us checking, repairing, solving the problem and discussing before posting your comments on yelp page or giving complaint to Revdex.com Thank you very much
I am rejecting this response because: As a business owner to try and educate and talk down to your customers is bad customer serviceI feel no empathy at all and feel that the compensation that is being provided is to keep us shut so your business doesn't get a bad publicityIf the down talking wasn't in the response then I wouldn't have rejected the messageI will change my response on yelp when I get an actual heart felt apology and not being talked down toI do not appreciate you talking down to my wife and then talking about her in a language she doesn't understandShe felt she was being talked about in a negative way and that is very unprofessionalI appreciate the financial compensation but the belittling is not appreciated
The customer nails got allergy with the products used for doing her Artificial nails.Company states: We understand that customer's can get allergies with certain productsWe request that the consumer come in directly so we can resolve the issue with her
Dear Mr***,As I have talk with you on the phone related to the complaint of Mr& Mrs*** *** ***, I also did talk with him on the phone for solving his wife's issueNow I send this check for his compensation requirementPlease help me contact with them for receiving the check.His wife did come to take pictures of all supplies we did use to do her nails on that dayI suggest her to have another review on yelp pay for our solving the problemThank you very much for helping Mr***.Sincerely yours,*** ***The Owner
I have re-read the Customer's Statement of the problem and I really did not remember exactly all customers came to our shop at that day. But if related to the detail of having the two polices came to our shop, I do remember about that customer. I do state that, we did not serve her any service on...
that day. She came to our shop with her nails almost removed from another nails shop. It seem to be done just a few time before she came. That why it not easy to be remove the powder on her nails. My employee asked her many times, what would she wants to do. But she did not answer, continuing listening the music from her phone, ignore to reply our question about her nails. When the manicurist use the instrument to remove the powder on her nails. She denied that way. We suggested shocking her nails into acetone. she disagreed too. We can not do anything on her nails at that time and we denied to serve her. She call police, and they came to our shop. After hearing my explanation . the two polices ( 1 lady and 1 gentlemen) went outside my shop, talked with her ( at that time she was still standing before our shop) and asked her leaving out. I again do state that we did not charge her anything on that day. Best regards [redacted]- The Owner of JolieNails & Spa
I did make a call to the Revdex.com information
Specialist and the Customer right after I received the letter sent from Revdex.com (May 08,2015)I did apologize for the trouble happened to her nails and wrote a check with the total amount is $according to her demand and sent to Revdex.comShe did come to our shop on May 11,for taking pictures of all product containers kept at our shop The customer got her nails done with artificial nailsI explained to her, these products have been used for alot of customers, nothing happened to themwe bought the products from nails supply contribution with the trade mark on itShe told me she did remove the artificial nails by herself and by the way soaking her nails deep in to the container with acetone during hours, and I think that caused her nails to be worse because she got reflection with the chemicalAnyway I do apologize for all inconveniences happened to youPlease contact with Revdex.com for receiving the checkBy the way, we would like to suggest the customers come back to our your shop after hours if anything happened to you, let us checking, repairing, solving the problem and discussing before posting your comments on yelp page or giving complaint to Revdex.com Thank you very much
I am rejecting this response because: As a business owner to try and educate and talk down to your customers is bad customer serviceI feel no empathy at all and feel that the compensation that is being provided is to keep us shut so your business doesn't get a bad publicityIf the down talking wasn't in the response then I wouldn't have rejected the messageI will change my response on yelp when I get an actual heart felt apology and not being talked down toI do not appreciate you talking down to my wife and then talking about her in a language she doesn't understandShe felt she was being talked about in a negative way and that is very unprofessionalI appreciate the financial compensation but the belittling is not appreciated
The customer nails got allergy with the products used for doing her Artificial nails.Company states: We understand that customer's can get allergies with certain productsWe request that the consumer come in directly so we can resolve the issue with her
Dear Mr***,As I have talk with you on the phone related to the complaint of Mr& Mrs*** *** ***, I also did talk with him on the phone for solving his wife's issueNow I send this check for his compensation requirementPlease help me contact with them for receiving the check.His wife did come to take pictures of all supplies we did use to do her nails on that dayI suggest her to have another review on yelp pay for our solving the problemThank you very much for helping Mr***.Sincerely yours,*** ***The Owner
I have re-read the Customer's Statement of the problem and I really did not remember exactly all customers came to our shop at that day. But if related to the detail of having the two polices came to our shop, I do remember about that customer. I do state that, we did not serve her any service on...
that day. She came to our shop with her nails almost removed from another nails shop. It seem to be done just a few time before she came. That why it not easy to be remove the powder on her nails. My employee asked her many times, what would she wants to do. But she did not answer, continuing listening the music from her phone, ignore to reply our question about her nails. When the manicurist use the instrument to remove the powder on her nails. She denied that way. We suggested shocking her nails into acetone. she disagreed too. We can not do anything on her nails at that time and we denied to serve her. She call police, and they came to our shop. After hearing my explanation . the two polices ( 1 lady and 1 gentlemen) went outside my shop, talked with her ( at that time she was still standing before our shop) and asked her leaving out. I again do state that we did not charge her anything on that day. Best regards [redacted]- The Owner of JolieNails & Spa