Mr [redacted] attended a scheduled call with I-Tul on July 28th During the call Mr [redacted] agreed that the project would be considered "completed" after I-Tul changed the look of the product page and sent him instructions for how to publish the shopping cart I-Tul completed the requested change the following business day (Monday July 31st) and emailed the instructions
I am rejecting this response because: The company response does not address the problem that caused me to lose $200, The attached emails are contain the correspondence between me at the firm in my attempts to understand what went wrong and the repeated attempts to get them to address the problem in a timely manner The original cause of the problem is that I was assured that the payment gateway was ready and functional After learning that it was not properly set up I was told that the accounts were not real accounts In fact, the accounts were real, not new accounts and these members on my website have been loyal to me for years They wanted to support my efforts and I-Tul would not take responsibility for the error This is what has resulted in a delay in months not anything else.I have tried to be patient but the firm has no sense of urgency which is further caused damage to my reputation with my members and depriving me to additional revenue opportunities to promote this new service I-Tul is suppose to be the expert at providing support to and for my website however they have been adversarial at every turn that I have attempted to work with them to get this resolved I want what I paid for to work properly, I want my customers to be able to support my website with complications and I want to get this resolved as soon as possible I have every right to also ask that I be compensated for lost revenues If this is not resolved I will secure the services of an attorney if it can't be resolved through the Revdex.com I have attempted this route to have an independent unbiased 3rd party help me resolve the matter because I have not been taken seriously and ignored The attached emails are detailed evidence that I have worked in good faith and not received the same level of cooperation from I-Tul
Mr [redacted] attended a scheduled call with I-Tul on July 28th During the call Mr [redacted] agreed that the project would be considered "completed" after I-Tul changed the look of the product page and sent him instructions for how to publish the shopping cart I-Tul completed the requested change the following business day (Monday July 31st) and emailed the instructions
I am rejecting this response because: The company response does not address the problem that caused me to lose $200, The attached emails are contain the correspondence between me at the firm in my attempts to understand what went wrong and the repeated attempts to get them to address the problem in a timely manner The original cause of the problem is that I was assured that the payment gateway was ready and functional After learning that it was not properly set up I was told that the accounts were not real accounts In fact, the accounts were real, not new accounts and these members on my website have been loyal to me for years They wanted to support my efforts and I-Tul would not take responsibility for the error This is what has resulted in a delay in months not anything else.I have tried to be patient but the firm has no sense of urgency which is further caused damage to my reputation with my members and depriving me to additional revenue opportunities to promote this new service I-Tul is suppose to be the expert at providing support to and for my website however they have been adversarial at every turn that I have attempted to work with them to get this resolved I want what I paid for to work properly, I want my customers to be able to support my website with complications and I want to get this resolved as soon as possible I have every right to also ask that I be compensated for lost revenues If this is not resolved I will secure the services of an attorney if it can't be resolved through the Revdex.com I have attempted this route to have an independent unbiased 3rd party help me resolve the matter because I have not been taken seriously and ignored The attached emails are detailed evidence that I have worked in good faith and not received the same level of cooperation from I-Tul