Initial Business Response /* (1000, 5, 2014/04/17) */
Fees have been returned to the card account so the cardholder can now access them.We appologize for any inconvenience Ms*** experienced dealing with Platinum Card support
Initial Consumer Rebuttal /* (2000, 7, 2014/04/24)
*/
(The consumer indicated he/she ACCEPTED the response from the business.)
My card was replaced shortly after, but I still had to pay the dollar fee to have it shipped to me, even though it was their fault I didn't receive it in the mail when it was originally sent to me the first time threw the mailSo I would like that to be reimbursed, it's not about the money, but more about the customer service and the professionalism
Initial Business Response /* (1000, 5, 2014/08/07) */
The complaint was filed against i2c, the card processor for Advent Financial's pre-paid debit card, the Get It Card.
The transactions were a result of a fraudulent attempt from a consumer who somehow obtained Mr. [redacted]'s account...
information, not as a result of an action on i2c or Advent Financial's part. i2c is simply a processor for pre-paid card transactions.
Mr [redacted] did the correct thing by closing his account immediately so that no fraudulent attempts were successful. There are a number of ways these fraudsters obtain a person's account number and routing number and the best way to stop this activity once it is caught is to close the account.
We have spoken to Mr [redacted] and he has explained to us that he is having a fraud investigation conducted to try to determine who attempted to access his accounts. We will be glad to help as much as we are legally able to. Mr [redacted] also explained to us that he feels he has resolution on his end since no money was actually taken and he is simply awaiting results of the investigation.
Initial Business Response /* (1000, 5, 2014/09/30) */
Issue related to [redacted] card not received was taken up with Ready Credit and a replacement card was sent out to the CH on desired address. As per the records, the card has been received by the CH and it is already in use. i2c made...
multiple attempts to contact the CH to ensure that she is not facing any issues with her new card and VMs were left for this purpose.
It seems that the CH was pressing the wrong option on IVR due to which she was unable to get connected with the live representative. Furthermore, the delay in card re-issuance was the fact that Ready Credit was waiting for more cards to become available at head quarters to send out a new card to the CH.
Initial Consumer Rebuttal /* (2000, 7, 2014/10/06) */
Thank you for helping me with this. The company has been in contact with me and has finally provided a new debit card with the money that was supposed to be given to me a few months ago.
Thank you again for your assistance. It was most helpful!
Regards,
[redacted]
Initial Business Response /* (1000, 9, 2014/03/26) */
Received business response via email on 3/26:
As per the conversation over the phone regarding complaint # 57282386 (Attached) we are responding to the notification sent to i2c from Revdex.com.
Please find below the facts about the case....
- The cardholder, [redacted] complaint about the temporary suspension of the her Approved Card Master Prepaid.
- Reason for the block was to perform additional verification for her Bank to Card Transfers.
- Verification was to be done with cardholder's bank during which as per our SOP the card was to remain on block untill the verification id done.
- On 02/09/14 Ms, [redacted] was notified via email (sent to [redacted]@gmail.com) letting her know about the block and required additional verification.
- On 02/19/14 Cardholder called Customer Services to know why the card is blocked and CH was explained the ACH validation process and requested for fax verbally as well.
- On 02/20/14 Cardholder sent [redacted]@i2cinc.com requesting to close the account in response to which we instead tried to reach her via phone on the listed number
but could not get any hold of her.
- Verification was completed with her RDFI at our end and her card was unblocked on 02/28/2014. We again tried to notify her via phone about it, but could not get the hold of her.
- Meanwhile Ms. [redacted] had already filed complaint with Revdex.com.
- Now we have seen activities on her card account that she has started using her card as there is a purchase on 03/02/2014 at Wal-Mart.
- Also tried to call her today and got the answering machine.
Let us know if any further assistance is required. Thank you!
Initial Consumer Rebuttal /* (3000, 11, 2014/04/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I WANT THIS ACCOUNT CLOSED. I WILL NOT PAY ANY MORE FEES AND WANT NOTHING MORE TO
DO WITH THIS COMPANY. THEY CHARGED MULTIPLE FEES IN ONE MONTH THAT WERE NOT AUTHORIZED. I AM REQUESTING REFUND OF UNAUTHORIZED FEE CHARGES AND ACCOUNT CLOSED.
THE ACCOUNT WAS UNBLOCKED AND I MADE ONE TRANSACTION TO USED UP ALL OF THE DOLLAR AMOUNT IN THE ACCOUNT. ONLY CENTS REMAINED IN THE ACCOUNT. THE COMPANY'S RESPONSE CONTAINED LIES. I W ANT THEM TO CLOSE THE ACCOUNT AND REFUND THE MULTIPLE FEES AND STOP THE DAILY EMAILS. I WANT NOTHING MORE TO DO WITH THIS CARD.
Final Business Response /* (4000, 19, 2014/04/23) */
Dear Ms [redacted],
You still have few dollars left on your card. After using the available balance, if you wish to close the card then please contact customer support and ask the representative to close out your card.
Final Consumer Response /* (4200, 16, 2014/04/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I want this account closed and the refunded fees sent to me in a check. I want nothing to do with this card. This is a request for the card to cease all emails, all telephone calls, and all text messages. I will not pay any monthly fees with the refusal to close this account. I am requesting the account closed now. I want nothing to do with this card.
Initial Business Response /* (1000, 5, 2014/04/17) */
Fees have been returned to the card account so the cardholder can now access them.We appologize for any inconvenience Ms*** experienced dealing with Platinum Card support
Initial Consumer Rebuttal /* (2000, 7, 2014/04/24)
*/
(The consumer indicated he/she ACCEPTED the response from the business.)
My card was replaced shortly after, but I still had to pay the dollar fee to have it shipped to me, even though it was their fault I didn't receive it in the mail when it was originally sent to me the first time threw the mailSo I would like that to be reimbursed, it's not about the money, but more about the customer service and the professionalism
Initial Business Response /* (1000, 5, 2014/08/07) */
The complaint was filed against i2c, the card processor for Advent Financial's pre-paid debit card, the Get It Card.
The transactions were a result of a fraudulent attempt from a consumer who somehow obtained Mr. [redacted]'s account...
information, not as a result of an action on i2c or Advent Financial's part. i2c is simply a processor for pre-paid card transactions.
Mr [redacted] did the correct thing by closing his account immediately so that no fraudulent attempts were successful. There are a number of ways these fraudsters obtain a person's account number and routing number and the best way to stop this activity once it is caught is to close the account.
We have spoken to Mr [redacted] and he has explained to us that he is having a fraud investigation conducted to try to determine who attempted to access his accounts. We will be glad to help as much as we are legally able to. Mr [redacted] also explained to us that he feels he has resolution on his end since no money was actually taken and he is simply awaiting results of the investigation.
Initial Business Response /* (1000, 5, 2014/09/30) */
Issue related to [redacted] card not received was taken up with Ready Credit and a replacement card was sent out to the CH on desired address. As per the records, the card has been received by the CH and it is already in use. i2c made...
multiple attempts to contact the CH to ensure that she is not facing any issues with her new card and VMs were left for this purpose.
It seems that the CH was pressing the wrong option on IVR due to which she was unable to get connected with the live representative. Furthermore, the delay in card re-issuance was the fact that Ready Credit was waiting for more cards to become available at head quarters to send out a new card to the CH.
Initial Consumer Rebuttal /* (2000, 7, 2014/10/06) */
Thank you for helping me with this. The company has been in contact with me and has finally provided a new debit card with the money that was supposed to be given to me a few months ago.
Thank you again for your assistance. It was most helpful!
Regards,
[redacted]
Initial Business Response /* (1000, 9, 2014/03/26) */
Received business response via email on 3/26:
As per the conversation over the phone regarding complaint # 57282386 (Attached) we are responding to the notification sent to i2c from Revdex.com.
Please find below the facts about the case....
- The cardholder, [redacted] complaint about the temporary suspension of the her Approved Card Master Prepaid.
- Reason for the block was to perform additional verification for her Bank to Card Transfers.
- Verification was to be done with cardholder's bank during which as per our SOP the card was to remain on block untill the verification id done.
- On 02/09/14 Ms, [redacted] was notified via email (sent to [redacted]@gmail.com) letting her know about the block and required additional verification.
- On 02/19/14 Cardholder called Customer Services to know why the card is blocked and CH was explained the ACH validation process and requested for fax verbally as well.
- On 02/20/14 Cardholder sent [redacted]@i2cinc.com requesting to close the account in response to which we instead tried to reach her via phone on the listed number
but could not get any hold of her.
- Verification was completed with her RDFI at our end and her card was unblocked on 02/28/2014. We again tried to notify her via phone about it, but could not get the hold of her.
- Meanwhile Ms. [redacted] had already filed complaint with Revdex.com.
- Now we have seen activities on her card account that she has started using her card as there is a purchase on 03/02/2014 at Wal-Mart.
- Also tried to call her today and got the answering machine.
Let us know if any further assistance is required. Thank you!
Initial Consumer Rebuttal /* (3000, 11, 2014/04/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I WANT THIS ACCOUNT CLOSED. I WILL NOT PAY ANY MORE FEES AND WANT NOTHING MORE TO
DO WITH THIS COMPANY. THEY CHARGED MULTIPLE FEES IN ONE MONTH THAT WERE NOT AUTHORIZED. I AM REQUESTING REFUND OF UNAUTHORIZED FEE CHARGES AND ACCOUNT CLOSED.
THE ACCOUNT WAS UNBLOCKED AND I MADE ONE TRANSACTION TO USED UP ALL OF THE DOLLAR AMOUNT IN THE ACCOUNT. ONLY CENTS REMAINED IN THE ACCOUNT. THE COMPANY'S RESPONSE CONTAINED LIES. I W ANT THEM TO CLOSE THE ACCOUNT AND REFUND THE MULTIPLE FEES AND STOP THE DAILY EMAILS. I WANT NOTHING MORE TO DO WITH THIS CARD.
Final Business Response /* (4000, 19, 2014/04/23) */
Dear Ms [redacted],
You still have few dollars left on your card. After using the available balance, if you wish to close the card then please contact customer support and ask the representative to close out your card.
Final Consumer Response /* (4200, 16, 2014/04/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I want this account closed and the refunded fees sent to me in a check. I want nothing to do with this card. This is a request for the card to cease all emails, all telephone calls, and all text messages. I will not pay any monthly fees with the refusal to close this account. I am requesting the account closed now. I want nothing to do with this card.