Initial Business Response / [redacted] (1000, 9, 2014/03/26) */ Received business response via email on 3/26: As per the conversation over the phone regarding complaint # (Attached) we are responding to the notification sent to i2c from Revdex.com Please find below the facts about the case - The cardholder, [redacted] complaint about the temporary suspension of the her Approved Card Master Prepaid - Reason for the block was to perform additional verification for her Bank to Card Transfers - Verification was to be done with cardholder's bank during which as per our SOP the card was to remain on block untill the verification id done - On 02/09/Ms, [redacted] was notified via email (sent to [redacted] @gmail.com) letting her know about the block and required additional verification - On 02/19/Cardholder called Customer Services to know why the card is blocked and CH was explained the ACH validation process and requested for fax verbally as well - On 02/20/Cardholder sent [redacted] @i2cinc.com requesting to close the account in response to which we instead tried to reach her via phone on the listed number but could not get any hold of her - Verification was completed with her RDFI at our end and her card was unblocked on 02/28/We again tried to notify her via phone about it, but could not get the hold of her - Meanwhile Ms [redacted] had already filed complaint with Revdex.com - Now we have seen activities on her card account that she has started using her card as there is a purchase on 03/02/at Wal-Mart - Also tried to call her today and got the answering machine Let us know if any further assistance is requiredThank you! Initial Consumer Rebuttal / [redacted] (3000, 11, 2014/04/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) I WANT THIS ACCOUNT CLOSEDI WILL NOT PAY ANY MORE FEES AND WANT NOTHING MORE TO DO WITH THIS COMPANYTHEY CHARGED MULTIPLE FEES IN ONE MONTH THAT WERE NOT AUTHORIZEDI AM REQUESTING REFUND OF UNAUTHORIZED FEE CHARGES AND ACCOUNT CLOSED THE ACCOUNT WAS UNBLOCKED AND I MADE ONE TRANSACTION TO USED UP ALL OF THE DOLLAR AMOUNT IN THE ACCOUNTONLY CENTS REMAINED IN THE ACCOUNTTHE COMPANY'S RESPONSE CONTAINED LIESI W ANT THEM TO CLOSE THE ACCOUNT AND REFUND THE MULTIPLE FEES AND STOP THE DAILY EMAILSI WANT NOTHING MORE TO DO WITH THIS CARD Final Business Response / [redacted] (4000, 19, 2014/04/23) */ Dear Ms ***, You still have few dollars left on your cardAfter using the available balance, if you wish to close the card then please contact customer support and ask the representative to close out your card Final Consumer Response / [redacted] (4200, 16, 2014/04/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) I want this account closed and the refunded fees sent to me in a checkI want nothing to do with this cardThis is a request for the card to cease all emails, all telephone calls, and all text messagesI will not pay any monthly fees with the refusal to close this accountI am requesting the account closed nowI want nothing to do with this card
Initial Business Response / [redacted] (1000, 9, 2014/03/26) */ Received business response via email on 3/26: As per the conversation over the phone regarding complaint # (Attached) we are responding to the notification sent to i2c from Revdex.com Please find below the facts about the case - The cardholder, [redacted] complaint about the temporary suspension of the her Approved Card Master Prepaid - Reason for the block was to perform additional verification for her Bank to Card Transfers - Verification was to be done with cardholder's bank during which as per our SOP the card was to remain on block untill the verification id done - On 02/09/Ms, [redacted] was notified via email (sent to [redacted] @gmail.com) letting her know about the block and required additional verification - On 02/19/Cardholder called Customer Services to know why the card is blocked and CH was explained the ACH validation process and requested for fax verbally as well - On 02/20/Cardholder sent [redacted] @i2cinc.com requesting to close the account in response to which we instead tried to reach her via phone on the listed number but could not get any hold of her - Verification was completed with her RDFI at our end and her card was unblocked on 02/28/We again tried to notify her via phone about it, but could not get the hold of her - Meanwhile Ms [redacted] had already filed complaint with Revdex.com - Now we have seen activities on her card account that she has started using her card as there is a purchase on 03/02/at Wal-Mart - Also tried to call her today and got the answering machine Let us know if any further assistance is requiredThank you! Initial Consumer Rebuttal / [redacted] (3000, 11, 2014/04/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) I WANT THIS ACCOUNT CLOSEDI WILL NOT PAY ANY MORE FEES AND WANT NOTHING MORE TO DO WITH THIS COMPANYTHEY CHARGED MULTIPLE FEES IN ONE MONTH THAT WERE NOT AUTHORIZEDI AM REQUESTING REFUND OF UNAUTHORIZED FEE CHARGES AND ACCOUNT CLOSED THE ACCOUNT WAS UNBLOCKED AND I MADE ONE TRANSACTION TO USED UP ALL OF THE DOLLAR AMOUNT IN THE ACCOUNTONLY CENTS REMAINED IN THE ACCOUNTTHE COMPANY'S RESPONSE CONTAINED LIESI W ANT THEM TO CLOSE THE ACCOUNT AND REFUND THE MULTIPLE FEES AND STOP THE DAILY EMAILSI WANT NOTHING MORE TO DO WITH THIS CARD Final Business Response / [redacted] (4000, 19, 2014/04/23) */ Dear Ms ***, You still have few dollars left on your cardAfter using the available balance, if you wish to close the card then please contact customer support and ask the representative to close out your card Final Consumer Response / [redacted] (4200, 16, 2014/04/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) I want this account closed and the refunded fees sent to me in a checkI want nothing to do with this cardThis is a request for the card to cease all emails, all telephone calls, and all text messagesI will not pay any monthly fees with the refusal to close this accountI am requesting the account closed nowI want nothing to do with this card