To whom it may concern,
We have a small, family-owned businessOur advertising is through word of mouth, therefore it is important to have a good relationship with all our customers*** *** husband is a long-term patient and customer who has brought his family to us in the past and we hope to have a good future relationship with his family as we do with all our customersAll our employees strive to be professional and courteous, while at the same time adhering to company policiesTherefore, we regret that we are not able to refund *** *** for the eyeglassesHowever, we will supply her with six contact lenses per eye as a courtesy at no chargeWe hope this will resolve the issue
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
This is the most ridiculous response from a "professional" I have ever seen. They make me out to be a "complainer" when they made the glasses wrong! I took them to my doctor in *** who checked them and showed me how the center point was off and the prescription completely wrong. I would have no reason to complain if they had made them correct int the beginning. I went there to purchase a pair of glasses which I obviously need to see clearly our of. They were rude from the start and clearly had more of a "relationship" with my husband and showed that from the start, which made me uncomfortable from the start. Their lack of professionalism (how they present themselves and smoke cigarettes right as you enter the door is unprofessional and just foul to begin with. The contact lenses were also ordered wrong and they did correct that. How would they like it if they just spent a lot of money on a new pair of glasses and got them, only to find out from a real professional that they were all wrong. Why would I want to walk around not, as they quoted me "being able to see a thing"? This is ludicrous and a wast of my time. I am the one who is the paying customer and they treat me like this? The only reason it took a while to get back there is that my husband works and lives in *** and between his hours and the bridge tolls, it was not feasible to go to Staten Island often. I just wanted to return the glasses once and for all (since they are not even wearable for me) and requested they put that money towards contact lenses instead. I dont understand how this cannot be done, as I paid a lot of money for something they clearly could not get right. I even had my glasses that are perfectly clear to hand to them and the girl, ***, hands them back to me saying "the prescription is exactly the same" Funny, if it was, I would probably be able to see out of them and wear them. I figured if they would just do what I asked, this whole thing would be resolved in good faith, but now, I will make sure I get the word out about their lack of professsionalism and knowlege for sure
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
At this time, I have not been contacted by I'll Be Seeing You Optical regarding complaint ID ***
Sincerely,
*** ***
To whom it may concern,
We have a small, family-owned businessOur advertising is through word of mouth, therefore it is important to have a good relationship with all our customers*** *** husband is a long-term patient and customer who has brought his family to us in the past and we hope to have a good future relationship with his family as we do with all our customersAll our employees strive to be professional and courteous, while at the same time adhering to company policiesTherefore, we regret that we are not able to refund *** *** for the eyeglassesHowever, we will supply her with six contact lenses per eye as a courtesy at no chargeWe hope this will resolve the issue
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
This is the most ridiculous response from a "professional" I have ever seen. They make me out to be a "complainer" when they made the glasses wrong! I took them to my doctor in *** who checked them and showed me how the center point was off and the prescription completely wrong. I would have no reason to complain if they had made them correct int the beginning. I went there to purchase a pair of glasses which I obviously need to see clearly our of. They were rude from the start and clearly had more of a "relationship" with my husband and showed that from the start, which made me uncomfortable from the start. Their lack of professionalism (how they present themselves and smoke cigarettes right as you enter the door is unprofessional and just foul to begin with. The contact lenses were also ordered wrong and they did correct that. How would they like it if they just spent a lot of money on a new pair of glasses and got them, only to find out from a real professional that they were all wrong. Why would I want to walk around not, as they quoted me "being able to see a thing"? This is ludicrous and a wast of my time. I am the one who is the paying customer and they treat me like this? The only reason it took a while to get back there is that my husband works and lives in *** and between his hours and the bridge tolls, it was not feasible to go to Staten Island often. I just wanted to return the glasses once and for all (since they are not even wearable for me) and requested they put that money towards contact lenses instead. I dont understand how this cannot be done, as I paid a lot of money for something they clearly could not get right. I even had my glasses that are perfectly clear to hand to them and the girl, ***, hands them back to me saying "the prescription is exactly the same" Funny, if it was, I would probably be able to see out of them and wear them. I figured if they would just do what I asked, this whole thing would be resolved in good faith, but now, I will make sure I get the word out about their lack of professsionalism and knowlege for sure
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***