ITG installed water management systems Nothing on Earth can stop water It is plainly stated on the contract that the [redacted] signed that they were getting a sump pump system And, on two different times that the [redacted] called for service the pump was no plugged in The [redacted] and [redacted] manage the water to the pump The pump ejects the water from the basement The pump doesn't work if its not plugged in Its kind of like trying to drive a car without an engine And, the last time we were there we left them and extension cord ITG has no warranty for mold, and we only guarantee the areas that we do work The [redacted] only had feet of system installed We have gone to look at their concerns every time they called And, will continue to do so if their problem is covered under their warranty An unplugged pump, leaking in areas that we didn't work, and mold are not covered under out warranty
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because I had to hire another company to do the work because ITG would not return my phone calls I attempted many times to contact them to resolve the issue, but they would not respond to me I couldn't wait forever for this problem to be fixed I waited months for ITG to get back to me, I feel that I was given no choice but to hire another company to do the job I am not disputing that ITG didn't offer to do the work, I am saying that their lack of response to me gave me no choice but to contact another company How long did ITG think it would be appropriate for me to wait for them to respond to me? It is unreasonable for a company to not respond to a customer If ITG was so willing to do this work, they would have returned my phone callsI do not feel their response is acceptable Regards, [redacted] ***
The reason the price was higher is because ITG installed a much higher grade of materials in order to install the waterproofing system. The cost of the materials
installed by the other company cost pennies on the dollar compared to the system installed by ITG
And, I have no idea why the customer would hire a different waterproofing company to install another system. With the installation of the waterproofing system the customer received a lifetime warranty. This warranty offers free material and labor if there is a problem with the system. And, when the customer had a problem ITG came back and corrected it at no charge, and would have corrected any additional problem at no cost per our warranty, but ITG was not contacted. We can’t fix what we don’t know about.
It seems unethical for the other company to charge the customer for a new system when they had to know she was covered by a lifetime warranty from ITG. They knew we would fix it at no charge and still sold her another system. ITG has a fully staffed office that is open Monday thru Saturday. We are can contacted by phone, email, or fax. The only reason a customer wouldn't be able to get a hold of us if they didn't try
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because I had to hire another company to do the work because ITG would not return my phone calls I attempted many times to contact them to resolve the issue, but they would not respond to me I couldn't wait forever for this problem to be fixed I waited months for ITG to get back to me, I feel that I was given no choice but to hire another company to do the job I am not disputing that ITG didn't offer to do the work, I am saying that their lack of response to me gave me no choice but to contact another company How long did ITG think it would be appropriate for me to wait for them to respond to me? It is unreasonable for a company to not respond to a customer If ITG was so willing to do this work, they would have returned my phone callsI do not feel their response is acceptable
Regards,
*** ***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: Like I said in the previous responseIT IS THE WORKED AREAmy foundation was supposed to be fixedMeaning no leaking in my basementI don't understand how you fix my foundation but it still leaksI realize I have a sump pump and agreed to the workBut why would I need a sump pump when my foundation was getting fixedMeaning there should be no leaks to require a sump pumpI am paying on a loan still for no reasonI should have contacted a contractor instead of this quick "fix" business
Regards,
*** ***
ITG installed water management systems. Nothing on Earth can stop water. It is plainly stated on the contract that the *** signed that they were getting a sump pump system. And, on two different times that the *** called for service the pump was no plugged in.
The *** and *** manage the water to the pump. The pump ejects the water from the basement. The pump doesn't work if its not plugged in. Its kind of like trying to drive a car without an engine. And, the last time we were there we left them and extension cord. ITG has no warranty for mold, and we only guarantee the areas that we do work. The *** only had feet of system installed. We have gone to look at their concerns every time they called. And, will continue to do so if their problem is covered under their warranty. An unplugged pump, leaking in areas that we didn't work, and mold are not covered under out warranty
ITG will service any work that we performed, just like we have in the past. Unfortunately if the customer doesn't keep the pump plugged in the system won't work. And, we only guarantee the area that we did work. We are ready to fix anything that has to do with our warranty. Please give us a call at ###-###-####
To Whom it May Concern:
ITG installed a wall anchor system because the wall was sheared off around an inchThe wall was leaking before we did work because the wall was sheared off ITG has offered to install a waterproofing system at cost because of the previous work
we did
ITG installed water management systems. Nothing on Earth can stop water. It is plainly stated on the contract that the *** signed that they were getting a sump pump system. And, on two different times that the *** called for service the pump was no plugged in. The *** and *** manage the water to the pump. The pump ejects the water from the basement. The pump doesn't work if its not plugged in. Its kind of like trying to drive a car without an engine. And, the last time we were there we left them and extension cord. ITG has no warranty for mold, and we only guarantee the areas that we do work. The *** only had feet of system installed. We have gone to look at their concerns every time they called. And, will continue to do so if their problem is covered under their warranty. An unplugged pump, leaking in areas that we didn't work, and mold are not covered under out warranty
ITG installed water management systems Nothing on Earth can stop water It is plainly stated on the contract that the [redacted] signed that they were getting a sump pump system And, on two different times that the [redacted] called for service the pump was no plugged in The [redacted] and [redacted] manage the water to the pump The pump ejects the water from the basement The pump doesn't work if its not plugged in Its kind of like trying to drive a car without an engine And, the last time we were there we left them and extension cord ITG has no warranty for mold, and we only guarantee the areas that we do work The [redacted] only had feet of system installed We have gone to look at their concerns every time they called And, will continue to do so if their problem is covered under their warranty An unplugged pump, leaking in areas that we didn't work, and mold are not covered under out warranty
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because I had to hire another company to do the work because ITG would not return my phone calls I attempted many times to contact them to resolve the issue, but they would not respond to me I couldn't wait forever for this problem to be fixed I waited months for ITG to get back to me, I feel that I was given no choice but to hire another company to do the job I am not disputing that ITG didn't offer to do the work, I am saying that their lack of response to me gave me no choice but to contact another company How long did ITG think it would be appropriate for me to wait for them to respond to me? It is unreasonable for a company to not respond to a customer If ITG was so willing to do this work, they would have returned my phone callsI do not feel their response is acceptable Regards, [redacted] ***
We mail a copy of the paid receipt with the warranty. And, we have service scheduled for 4/3/
The reason the price was higher is because ITG installed a much higher grade of materials in order to install the waterproofing system. The cost of the materials
installed by the other company cost pennies on the dollar compared to the system installed by ITG
And, I have no idea why the customer would hire a different waterproofing company to install another system. With the installation of the waterproofing system the customer received a lifetime warranty. This warranty offers free material and labor if there is a problem with the system. And, when the customer had a problem ITG came back and corrected it at no charge, and would have corrected any additional problem at no cost per our warranty, but ITG was not contacted. We can’t fix what we don’t know about.
It seems unethical for the other company to charge the customer for a new system when they had to know she was covered by a lifetime warranty from ITG. They knew we would fix it at no charge and still sold her another system. ITG has a fully staffed office that is open Monday thru Saturday. We are can contacted by phone, email, or fax. The only reason a customer wouldn't be able to get a hold of us if they didn't try
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because I had to hire another company to do the work because ITG would not return my phone calls I attempted many times to contact them to resolve the issue, but they would not respond to me I couldn't wait forever for this problem to be fixed I waited months for ITG to get back to me, I feel that I was given no choice but to hire another company to do the job I am not disputing that ITG didn't offer to do the work, I am saying that their lack of response to me gave me no choice but to contact another company How long did ITG think it would be appropriate for me to wait for them to respond to me? It is unreasonable for a company to not respond to a customer If ITG was so willing to do this work, they would have returned my phone callsI do not feel their response is acceptable
Regards,
*** ***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: Like I said in the previous responseIT IS THE WORKED AREAmy foundation was supposed to be fixedMeaning no leaking in my basementI don't understand how you fix my foundation but it still leaksI realize I have a sump pump and agreed to the workBut why would I need a sump pump when my foundation was getting fixedMeaning there should be no leaks to require a sump pumpI am paying on a loan still for no reasonI should have contacted a contractor instead of this quick "fix" business
Regards,
*** ***
ITG installed water management systems. Nothing on Earth can stop water. It is plainly stated on the contract that the *** signed that they were getting a sump pump system. And, on two different times that the *** called for service the pump was no plugged in.
The *** and *** manage the water to the pump. The pump ejects the water from the basement. The pump doesn't work if its not plugged in. Its kind of like trying to drive a car without an engine. And, the last time we were there we left them and extension cord. ITG has no warranty for mold, and we only guarantee the areas that we do work. The *** only had feet of system installed. We have gone to look at their concerns every time they called. And, will continue to do so if their problem is covered under their warranty. An unplugged pump, leaking in areas that we didn't work, and mold are not covered under out warranty
ITG took care of all service issues on 5/28/
ITG will service any work that we performed, just like we have in the past. Unfortunately if the customer doesn't keep the pump plugged in the system won't work. And, we only guarantee the area that we did work. We are ready to fix anything that has to do with our warranty. Please give us a call at ###-###-####
To Whom it May Concern:
ITG installed a wall anchor system because the wall was sheared off around an inchThe wall was leaking before we did work because the wall was sheared off ITG has offered to install a waterproofing system at cost because of the previous work
we did
ITG installed water management systems. Nothing on Earth can stop water. It is plainly stated on the contract that the *** signed that they were getting a sump pump system. And, on two different times that the *** called for service the pump was no plugged in. The *** and *** manage the water to the pump. The pump ejects the water from the basement. The pump doesn't work if its not plugged in. Its kind of like trying to drive a car without an engine. And, the last time we were there we left them and extension cord. ITG has no warranty for mold, and we only guarantee the areas that we do work. The *** only had feet of system installed. We have gone to look at their concerns every time they called. And, will continue to do so if their problem is covered under their warranty. An unplugged pump, leaking in areas that we didn't work, and mold are not covered under out warranty