Sign in

I'm Your Girl Household Service

Sharing is caring! Have something to share about I'm Your Girl Household Service? Use RevDex to write a review
Reviews I'm Your Girl Household Service

I'm Your Girl Household Service Reviews (2)

I am rejecting this response because: Almost all of the statement that have been made by Ms. [redacted], are completely untrue and false. The following are our responses the statements that have been made by Ms. [redacted]. See answers below in RED and the italicized wording are actual quotes:Mr [redacted] gate key and door key were returned the following day to the security post at his gated community.We have written time stamped proof directly from Ms. [redacted] by text message the following exact words:"I met with your cleaner and he has the gate key." There is no mention to us whatsoever that the keys were returned to the security post. Ms. [redacted] also admitted at 11:12am on March 10 the following words "I do not have a house key....I gave mine to be used in your lock box! ! Another example of inconsideration or understanding to report me to the Revdex.com solely because I couldn't drop everything and drop it off within your demanding time frame given !"Mr [redacted] filed this complaint hastily and without knowledge his key had already been returned to which I have a stamped receipt from security gate personnel. Once again, we have absolutely no record or notification from Ms. [redacted] that she left the key with the security post.Mr [redacted] rents his condo out as a vacation rental and asked if I'd like to clean for him and I accepted.  I went above and beyond to accommodate his needs. Yes, she did. She was an excellent employee for the majority of the time she worked for us, and we truly enjoyed having here as our housekeeper.A point came where I made it known to Mr [redacted] that availability was an issue for me due to I am attending school at present and I let him know I might not be a good fit for his needs at which time he told me he had another cleaning source as back up. We appreciate learning this extended aspect of Ms. [redacted]'s personal schedule now. There was never any mention to us that Ms. [redacted] was enrolled in classes. What Ms. [redacted] told us on more than one occasion is that she did not understand why we booked many same day turn arounds for her to be responsible for. She was very kind to handle most of them for us, however, when our business became more in demand for single night stays, Ms. [redacted] let us know that she was limited in her ability to handle these turn arounds on a regular basis. We admit it took a number of times for her to tell us this before we truly understood that she could not handle the needs of our business. Therefore, we agreed that after her text to me on Sunday, March 5th when she stated these words..."I cannot do anymore same days for March and April after this and whats already on the calendar." and we understood that she would no longer do one-nighter cleanings for us.At that point the decision was made to move forward with his alternate cleaning person and we would part ways.Not true. There was never a decision made to part ways with Ms. [redacted] until we were fully aware that she no longer wished to clean for us on Friday March 10th. What happened was I kindly offered her one more opportunity for a little more money because I recalled on several occasions that she needed the income. So these were my words exactly: [redacted], someone wants to come in this Sunday at 3pm that was not originally scheduled. I'm about to call my other cleaner because you said you can't take anymore, but I'm willing to pay you extra if you can squeeze it in. No expectations but just let me know. I can pay you 90 for this.Ms. [redacted] responed to me on the same day (March 10th at 1:09pm) the following words: You'll have to call your other cleaner because you are way too many same days and it's unfair to my scheduling. I am just now getting to your condo...(at 1:23pm) Ms. [redacted] also said..."You'll have to call your other cleaner for today and hereafter. I'm sorry it didn't work out best of luck to you I will drop the key of this afternoon."It is only because I was unable to drop everything and drive the 20 miles at that very moment to drop key he became hostile and suspicious towards me in texts insisting I was withholding his key which is as far from the truth as it gets.We did not make our first request for [redacted] to return our key until Saturday March 11th. at 7:26am.  Our gate key according to Ms. [redacted]'s text message was not officially returned until Sunday, March 12, at 8:53am when she texted"Your gate key has been returned, and I do not have a house key." I responded I was unable to be there until following morning. Untrue. The above time stamp refutes this comment and is encrypted on our iPhone. It is obviously that Ms. [redacted] chose not to check the history of the conversation on her own phone before writing this inaccurate retaliation.Thats when the threats and rants began. Yes, we admit we were very upset, and did text her repeatedly to return our gate card and key.My response was not in any way ever rude to him and I returned his key the following day. The text messages were of an agitated nature. We cannot prove she was rude, but the bottom line is we were left with no cleaner on Friday, March 10, at 1:23pm, and had an incoming guest at 3:00pm. We managed to find an alternate cleaner that was able to turn the unit over by 5:30pm. This resulted in us having to refund the guest one night, and had to pay $25 more than Ms. [redacted]'s fee to get the unit ready. Thank goodness the guests were very understanding and did not give us a negative review.Mr [redacted] was given the utmost courtesy one can give but I am afraid Mr [redacted] needs anger management therapy or focus on other issues rather than spite or attempts to damage credibility because I could not not drop everything and fill his last minute demands. Ms. [redacted] is entitled to her own opinion, and she is welcome to suggest that I or my husband are a basket case that needs help. What we can say is that we don't consider someone who sends us mile long texts with repetition of content as a stable person.I wish him well as we move forward unfortunately I was not a good fit for his needs and I made every attempt to resolve this in a peaceful way.We also wished Ms. [redacted] well, and never meant hurt or harm. Obviously however, the disappointment between both parties was too strong to try and mend the business relationship.I will not say that I am not hurt he would go as far as to contact your agency when I have done only good for Mr [redacted] because I am ...I really only wanted to help him out as best I could and I truly believe I did that. We believe that Ms. [redacted] tried her best, and we also believe we respected her as much as possible, until such time when we were put in a very difficult situation when she resigned with no warning on 3/10/17. We felt that this action was what cemented the termination of our working relationship. All we wanted was to offer her one more chance for a little more money, and we feel the stress level with that request then put her over the edge with us as clients.As far as I am concerned this matter is over and your presence casts no shadow upon myself.We also hope this matter is over since we have taken the time to tell the absolute truth above based on the time stamps that we have on record. Again, we wish [redacted] well, and hope that there is not further refuting of this matter.Thank you,[redacted] and [redacted]

Mr [redacted] gate key and door key were returned the following day to the security post at his gated community. Mr [redacted] filed this complaint hastily and without knowledge his key had already been returned to which I have a stamped receipt from security gate personnel. Mr [redacted] rents his condo out as a...

vacation rental and asked if I'd like to clean for him and I accepted.   I went above and beyond to accommodate his needs. A point came where I made it known to Mr [redacted] that availability was an issue for me due to I am attending school at present and I let him know I might not be a good fit for his needs at which time he told me he had another cleaning source as back up . At that point the decision was made to move forward with his alternate cleaning person and we would part ways. It is only because I was unable to drop everything and drive the 20 miles at that very moment to drop key he became hostile and suspicious towards me in texts insisting I was withholding his key which is as far from the truth as it gets. I responded I was unable to be there until following morning . Thats when the threats and rants began. My response was not in any way ever rude to him and I returned his key the following day. Mr [redacted] was given the utmost courtesy one can give but I am afraid Mr [redacted] needs anger management therapy or focus on other issues rather than spite or attempts to damage credibility because I could not not drop everything and fill his last minute demands. I wish him well as we move forward unfortunately I was not a good fit for his needs and I made every attempt to resolve this in a peaceful way. I will not say that I am not hurt he would go as far as to contact your agency when I have done only good for Mr [redacted] because I am ...I really only wanted to help him out as best I could and I truly believe I did that. As far as I am concerned this matter is over and your presence casts no shadow upon myself.   Respectfully  [redacted]

Check fields!

Write a review of I'm Your Girl Household Service

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

I'm Your Girl Household Service Rating

Overall satisfaction rating

Address: 716 S Eugene Rd, Palm Springs, California, United States, 92264-1512

Phone:

Show more...

Add contact information for I'm Your Girl Household Service

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated