IAA Vehicle Donation

They picked up my car and because it was a "special" pickup, they wrote on the back window in BIG letters, "DO NOT OPEN." But apparently the person checking it in just couldn't help themselves, probably saw something they wanted because according to other reviews, a lot of people have had their stuff stolen from here. Anyways, they took everything out of my vehicle and stored it all over the lot in different places. Because of this, they couldn't find all my stuff! I'm missing a lot of stuff, but the most important thing that I need back ASAP I'm sure I'll NEVER get them back. My dad passed away less than a year ago, and inside my vehicle I had two of his favorite cowboy hats. When I finally went through all my belongings, I noticed that BOTH cowboy hats were missing! I'm so pi$$ed right now as I'm writing this review because YOUR people took something from me that I can NEVER get back! Yeah I can go buy two other cowboy hats, but they aren't my dad's! It absolutely makes me sick to my stomach that people have absolutely no problem stealing from others and not think twice about it. I hope and pray that whoever stole my hats really enjoys them!

**UPDATE**
So I received another response on my BBB complaint that I filed. Even though IAA's employee entered my vehicle after they were told NOT TO, they informed me that they are closing my complaint and they are refusing to do anything to compensate me! The hats that their employee stole were the last two hats given to me before my dad passed away! Not only were they extremely special to me, but they are also emotionally tied to my heart, so stealing them from me totally shattered my heart! I will NOT give up, I will tell everyone I come across what they did to me. I'll also go onto any review website I can find to let as many people as I can my story! DO NOT USE THIS COMPANY UNLESS YOU WANT YOUR STUFF STOLEN!

It's sad to realize just how far you go to ignore the truthI have no doubt [redacted] left you that voicemailBecause [redacted] went to bat for you while I asked her to simply see you for what you areYou make up lies and excuses every time a customer gives a review of their experienceI didn't expect anything less from youI already told you, you are not going to do business ever again when I go through the proper channelsEverything you do online is being documentHow good do you think [redacted] is going to feel knowing you put up a private voicemail from her to you online for everyone to seeReally? Are you that cluelessYou never take into accounts people's feelings nor do you know how to run a business based on customer satisfactionI'll be the first to tell you the customer is not always rightSometimes they are just an aeBut I'm not an ae nor am I crazyI am someone who has had a very negative experience with you and your businessAll you had to do was try to fix it and instead you ignored it, just like you ignored everyone else who called looking for some answersYou're pathetic, I really do feel sorry for youYou can't keep up in this industry you need to get outHow many more customers who get suckered by you are you going to let down? Never deliver flowers to or over charge themOh I'm sorry I forgot to play your little gameYes, Revdex.com I got my money back from [redacted] Florist right awayWhat you don't see is its not about the moneyIf you were in any other line of work that did not attach to a customers emotions you would be just another fraud but you include yourself into this very personal industry and you ruin it every timeHow do you sleep at nightLolSo sadI'm glad you feel like you've some say in this but you brought it on yourselfListen to your customersThey want you to pick up the phone and answer for the things that you and your business does wrongIgnoring it will never make it any betterTrust meStop grazing over the details and look at this for what it isYou failed and have failed to do that with so many peopleNot one person would have ever wrote a bad review if you had just taken ownership of what you did and the mistakes that happenedJust be honest and admit when you're wrongThen you wouldn't have so many all bad reviews written about you

Don't assume you know what happens we deliver from west to east and fro cave creek to az city..if you don't answer your door in the summer it will not be left and besides you call another stateTo order flowers and then do sent it to me.and I can't get the order en less I go to your zip code So keep your opt to your self

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Someone was home and even took off the next day from work to receive the delivery and nobody still showed up, my assumption would be that this Florist is located in Queen Creek and the recipient lives in Buckeye that's an hour and ten minutes away from each other so I believe they didn't want to drive all that way to deliver the flowers and when I called they lied and said they delivered the flowersThe florist company could have called me or left a tag on the door to let the recipient know they tried to deliver Regards, [redacted] ***

You reciever free productYour complaint is with [redacted] call them

You were refunded.matter is closed sorry for any inconvenience

The response you
received from CAtherine's Floral has NOTHING to do with the original complaint of 9/13/I do NOT accept it. On 8/19/I placed an order which has NEVER been deliveredCatherine's Floral LIED about the delivery and signature obtained from that phantom delivery and would not sendthe signatureTheir Revdex.com response referred to an offer I made to them should they not want this reported to the Revdex.comThey did not take the offerSince they did not accept my hope forbetter business from them, I contacted the Revdex.com to voice my utter (and continued) disgust. I do not believe a business that has NO consideration for their customers and which will not be honest about their errors should be included in any type of Better Business Listing. Sincerely,Joey C***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that...

this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Someone was home and even took off the next day from work to receive the delivery and nobody still showed up, my assumption would be that this Florist is located in Queen Creek and the recipient lives in Buckeye that's an hour and ten minutes away from each other so I believe they didn't want to drive all that way to deliver the flowers and when I called they lied and said they delivered the flowers. The florist company could have called me or left a tag on the door to let the recipient know they tried to deliver. 
Regards,
[redacted]

First let's start off, read your bank statement, I did NOT  charge  your card nor did I collect  any money  from you! 2nd you were told by [redacted] florist  that it's not a part of a service  to take pictures  and send it. 3 after making  yourself  look bad...

and that is putting  it politely they gave you your money  back! Which I see you haven't told anyone! 4. The person  who gave you my information  was so intimidated  by you, she just of the way you were acting, she gave you my number, and best of all [redacted] florist  Apologize  to me for your behaviour. And they will never do business with you.and I have an email from them.

You reciever free product. Your complaint  is with [redacted]  call them.

It's sad to realize just how far you go to ignore the truth. I have no doubt [redacted] left you that voicemail. Because [redacted] went to bat for you while I asked her to simply see you for what you are. You make up lies and excuses every time a customer gives a review of their experience. I didn't expect anything less from you. I already told you, you are not going to do business ever again when I go through the proper channels. Everything you do online is being document. How good do you think [redacted] is going to feel knowing you put up a private voicemail from her to you online for everyone to see.... Really? Are you that clueless. You never take into accounts people's feelings nor do you know how to run a business based on customer satisfaction. I'll be the first to tell you the customer is not always right. Sometimes they are just an ae. But I'm not an ae nor am I crazy. I am someone who has had a very negative experience with you and your business. All you had to do was try to fix it and instead you ignored it, just like you ignored everyone else who called looking for some answers. You're pathetic, I really do feel sorry for you. You can't keep up in this industry you need to get out. How many more customers who get suckered by you are you going to let down? Never deliver flowers to or over charge them. Oh I'm sorry I forgot to play your little game. Yes, Revdex.com I got my money back from [redacted] Florist right away. What you don't see is its not about the money. If you were in any other line of work that did not attach to a customers emotions you would be just another fraud but you include yourself into this very personal industry and you ruin it every time. How do you sleep at night.... Lol. So sad. I'm glad you feel like you've some say in this but you brought it on yourself. Listen to your customers. They want you to pick up the phone and answer for the things that you and your business does wrong. Ignoring it will never make it any better. Trust me. Stop grazing over the details and look at this for what it is. You failed and have failed to do that with so many people. Not one person would have ever wrote a bad review if you had just taken ownership of what you did and the mistakes that happened. Just be honest and admit when you're wrong. Then you wouldn't have so many all bad reviews written about you.

I have already responded to her son . She is the recipient, not the sender, we never received any payment from her, she has filed a complaint about credit card issues that do not concern her.and there for there should be no response, and just for the record, since when can a business owner not be...

out of town, I don't care if it's 1 day or 3 months.

2 dozen r I see are 130.00 plus tax. If he order with a .com company how can I refund an order. We would never sell 2 dozen roses for that price as 1 dozen is 59.99. Please as for proof of purchase. I'm sure our name is not on it. Just because we deliver doesn't me we charge the card

Don't assume you know  what happens we deliver from west to east and fro cave creek to az city..if you don't answer your door in the summer it will not be left and besides you call another state. To order flowers and then do sent it to me.and I can't get the order en less I go to your zip code.  So keep your opt to your self. .

They didn't order directly with us. If no one comes to the door we can not leave it with our heat. We follow the delivery guide lines from sending florist