IAC Applications

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I want Mindspark Interactive Network, Incto reimburse me $for the cost of the malware removal software that I had to purchase to remove their malware from my computerIf they fail to reimburse me, I intend to file additional complaints with the Attorney Generals of New York and Massachusetts and file a lawsuit if needed to recover further damages! On the install page, there is a link for "More info" on the VideoDownloadConverter (see attachment)If you click on that link, there is only info on how to presumably uninstall the VideoDownloadConverterHow is that clear, concise and comprehensive disclosure? I would not trust your uninstall procedure to completely remove every trace of your malicious software! Nor would I trust your support service! There is no "info" on the facts that Video Download Converter Toolbar is a browser hijacker, which is promoted via other free downloads, and once installed it will add the VideoDownloadConverter Toolbar, change your browser homepage to [redacted] , and set your default search engine to [redacted] The Video Download Converter search will display advertisements and sponsored links in your search results, and may collect search terms from your search queriesThe Video Download Converter Toolbar infection is used to boost advertising revenue, as in the use of blackhat SEO, to inflate a site’s page ranking in search resultsThe Video Download Converter Toolbar it’s technically not a virus, but it does exhibit plenty of malicious traits, such as rootkit capabilities to hook deep into the operating system, browser hijacking, and in general just interfering with the user experienceThe industry generally refers to it as a “PUP,” or potentially unwanted programMultiple anti-virus scanners have detected possible malware in VideoDownloadConverter Toolbar[redacted] ( [redacted] Anti-Virus softwareVersionDetection [redacted] Please send me the names of all of the top antivirus companies that have tested your VideoDownloadConverter and found it to be clean Sincerely, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** *** ***

Dear *** ***,We received your communication and are sorry to hear of the difficulty and frustration you experienced. We appreciate the opportunity to address your concerns.We understand from your inquiry that you downloaded our Video Download Converter (VDC) application which is
a toolbar for enthusiasts of this subject. Before and during the installation process, we clearly explain that a toolbar will be installed and list the browser settings that will be changed with the option of rejecting these changes. Opting out can be done by simply un-checking the applicable boxes prior to hitting the Next or Cancel button. Further, all applications built by Mindspark Interactive Network including VDC require the consent of the user prior to installation. We seek your consent in a clear, concise and comprehensive disclosure before you download and install our applications. We ensure that all language related to applications, whether appearing in the download process or otherwise, is non-technical, easy-to-read, factually accurate, and easy to understand.For those who decide they no longer want our application, it can be easily uninstalled via the toolbar, browser settings or the control panel. If, in the future, you choose to install one of our applications again and wish to uninstall it, feel free to reach out to us directly via our customer service websites which can be found under the “Help & Feedback” link on our install page or on the toolbar: ***While we regret that you were displeased with our application, we can reassure you that our software is safe and free from viruses, spyware and malware. We are a reputable software distributor with millions of satisfied customers. In addition, our software is routinely tested by the top antivirus companies and found to be clean Feel free to contact us directly through http://support.mindspark.com or any of other support sites We believe from your letter that you have already removed the application. We therefore cannot offer further assistance or redress on this matter, though we are sorry for your inconvenience. Again, if you install any of our applications in the future and need assistance with any of its functions, please contact our customer support as a first measure. Thank you for your attention Mindspark Support Team

Dear [redacted] We sent you an email to your personal account with more information and instructions. If that is satisfactory, please change the status of this case.Thank you,Mindspark Support Team

[redacted], We have received your complaint and wish to address the issue you have experienced.   Please be assured, that our DirectionsAce homepage does offer access to MapQuest directions in addition to Rand McNally Maps through the “Maps Links” button.  Unfortunately, from your...

message, it appears as though our product may have been partially removed from your computer, and this is why you have continued to receive messaging from us.  In order to correct this issue, the easiest method will be to reset your browser to default settings.  For directions on how to do so, please follow the appropriate link for the browser of your choice: [redacted] Please let us know if we can be of further assistance by emailing our support team at [redacted].   -Mindspark Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I want Mindspark Interactive Network, Inc. to reimburse me $50.00 for the cost of the malware removal software that I had to purchase to remove their malware from my computer. If they fail to reimburse me, I intend to file additional complaints with the Attorney Generals of New York and Massachusetts and file a lawsuit if needed to recover further damages! On the install page, there is a link for "More info" on the VideoDownloadConverter (see attachment). If you click on that link, there is only info on how to presumably uninstall the VideoDownloadConverter. How is that clear, concise and comprehensive disclosure? I would not trust your uninstall procedure to completely remove every trace of your malicious software! Nor would I trust your support service! There is no "info" on the facts that Video Download Converter Toolbar is a browser hijacker, which is promoted via other free downloads, and once installed it will add the VideoDownloadConverter Toolbar, change your browser homepage to [redacted], and set your default search engine to [redacted]. The Video Download Converter search will display advertisements and sponsored links in your search results, and may collect search terms from your search queries. The Video Download Converter Toolbar infection is used to boost advertising revenue, as in the use of blackhat SEO, to inflate a site’s page ranking in search results. The Video Download Converter Toolbar it’s technically not a virus, but it does exhibit plenty of malicious traits, such as rootkit capabilities to hook deep into the operating system, browser hijacking, and in general just interfering with the user experience. The industry generally refers to it as a “PUP,” or potentially unwanted program. Multiple anti-virus scanners have detected possible malware in VideoDownloadConverter Toolbar.[redacted]Anti-Virus softwareVersionDetection[redacted] [redacted] [redacted] [redacted] [redacted]
Please send me the names of all of the top antivirus companies that have tested your VideoDownloadConverter and found it to be clean.   
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The business has offered me $50.00 to resolve this case. Once I receive the $50.00, I will let the Revdex.com know that the case is resolved. The business has sent me an "Agreement and General Release of All Claims", which I intend to sign and return in exchange for the $50.00 payment they have offered.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]