IAD Auto, Inc

The correspondence states second notice, but the first notice I received was 10/7/by e-mail. I gave this complaint to our service manager and he informed me the following:
The customer was advised that his vehicle has seven blending actuators
that direct heat or air to different vents (see attached diagram)Two of the actuators are accessible from inside the car by the footwell. Access to the other five require complete removal of the dashboard which would be a cost of approximately $1500. The situation was fully explained and with the customer's ok to do so, we replaced the two actuators by the footwell. This procedure did not fix the problem. When the vehicle was returned to the customer he was informed that the heating problem was not fixed and would require the removal of the dashboard. He did not want to bear that expense at that time, so the venting was put in summer operation mode to allow comfort for the next few months.
Since all work was authorized by the informed customer, we do not feel he is entitled to a refund

I was interest in a truck with a tag of $The internet sales rep I was speaking with advised me there were no hidden dealership fees because I read in a review someone was charged an extra $ I made the hour long trip and we ran some numbers and there was a dealership fee of $fortowing and preparing the vehicle far saleWith the price of the truck and my $trade the final cost came out to $ I would advise anyone not to go to this dealershipThousands of dollars in hidden feesI was also never told the price was a cash priceI was told it was the Internet price

[redacted] received a [redacted] Pre-Approval letter for a purchase of a vehicle in his personal name. When he arrived at the AD Auto Location in Landover, MD; he was shown vehicles and choose a vehicle to his liking. Upon choosing a vehicle, a personal credit application was taken and...

submitted to the credit bureaus and [redacted] Auto Finance for approval with his authorization and signature (Enclosed is a copy of his application and signature). After price could not be negotiated to Satisfy both parties, [redacted] created a scene by verbally assaulting the staff regarding his credit being pulled. He was approached by another member of the staff asking him to calm down and [redacted] continued his verbal assault on that member of the staff. When that staff member told him his behavior was inappropriate, [redacted] intentionally tried to provoke a physical response and threatening to physically assault the staff member. At that time, the Police were called to have [redacted] removed from the premises. When informed the Police were called, he left the premises. Upon arrival of the Police [redacted] returned to the premises to continue his behavior. [redacted] eventually left the premises at the request of the staff and the Police.

Dear Sirs:
         **. [redacted] purchased her 2007 [redacted] from IAD Auto on February 14, 2012 as stated in her complaint.  The vehicle was sold to her in good faith.  The [redacted] showed no structural damage, and IAD Auto...

was not aware of any structural damage.
          The complaint states that the vehicle suffered frame damage on 1/10/12, 1/13/12, and 1/19/12.  This can not be so.  IAD purchased the vehicle on 1/18/12 from [redacted] Auto auction.  No structural repairs were made by us.  Only service history shown prior to the sale is a Maryland State Inspection and replacement of a $5.99 hose clamp on 1/21/12. 
                                        ...⇄ Sincerely,
                                        ...⇄ [redacted]
                                        ...⇄ Controller
                                        ...⇄ IAD Auto Inc.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:
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[redacted]COO

---------- Forwarded message ----------From: BILL B[redacted] <[redacted]@iadauto.com>Date: Mon, Apr 11, 2016 at 6:00 PMSubject: [redacted] id# [redacted]To: [email protected] Sirs:    [redacted]'s [redacted] was registered with the Maryland Department of Motor Vehicles on March 25,...

2016.  However, we could not get tags because she had insurance violations with the MVA from vehicles she owned previously. She was informed of this.  She has to go to the MVA and clear up the her problems and pay them $135.00 for tag fees.  She recently paid her debt to us, so we are issuing a check to her for $135.00 to cover the tags.                           Sincerely,.                             /s/                           Bill B[redacted]                           Controller                           IAD Auto Inc.

The "windshield sticker" price is the amount we will sell the vehicle for cash.  When a customer who has had previous credit problems such as [redacted] wants to purchase a car, we have to go through "second chance" financing sources.  In her...

case the [redacted] was financed through [redacted].  These lenders charge IAD Auto fees to accept the loan.  Quite naturally we increase the selling price from the cash price to accommodate these fees.  [redacted] was made aware of this at the time of purchase.  The buyer's order and the [redacted] contract clearly state the selling price of the vehicle, both of which were signed by [redacted].  Therefore we will not adjust the selling price to the cash price as requested.      The [redacted] which she purchased is a 2008 model.  The leather seats are not torn or in need of repair.  We spent considerable time and effort to clean the seats to make them look as new as reasonably possible.  I found no "we owe" in the deal folder.  Could [redacted] provide this slip so I can determine what was promised.
                                        ...⇄ Thank You,
                                        ...⇄ Bill B[redacted]
                                        ...⇄ Controller
                                        ...⇄ IAD Auto Inc.

Dear Sirs:
         I have spoken with our sales managers and they assured me that they look at all financing alternatives to best meet the customer's needs.  The advertised internet price is for cash sales, and does not include tax tags and...

processing fees as is stated in the ad.The sales department and the customer reached an agreement as to the price of the vehicle and his monthly payment.  The problem was him coming up with the down payment required by [redacted].  This is the bank he said he had pre-approval with and which he wanted to do business.  When he asked for his credit card payment refunded, it was done immediately.  He had also left a $100 cash deposit several days earlier.  For security reasons all cash collected is deposited to the bank the next business day.  Cash refunds are only made if we can return to the customer the same bills he gave to us.  It is clearly and prominently posted in both the financing office and at the cashier's window, that refunds require the customer to give back his hand written receipt.  this is done to avoid duplicate refunds.  Checks are created by the accounting office which is open Monday through Friday from 8:30 am to 5:30 pm.  If the customer cannot make it in those times, he can turn in his receipt and a check will be prepared immediately when the accounting office is open  We will mail it to him or he can pick it up at the cashier, whichever he prefers.  We are not open to change on this policy.
     Mr. Customer came in on March 30 with his receipt for $100 and a check was made immediately.
                                  Thank You,
                                  Bill B[redacted]
                                  Controller
                                  IAD Auto Inc.

I purchased a car from IAD in Laurel, MD a year ago and when I went in to do a possible sale/trade recently, I have come to find out that it has frame damage and was in the history. The dealership told me at the time of the sale that there is no accident history and none that they know of. The report I saw last states frame damage being reported from before I purchased it. I was mislead and fruadulently sold a car with damage that is now worth about a third of what I purchased it for??? I am going to look at getting an attorney involved with this if no positive resolution from the dealer!

Review: Listed on the company's "We Owe" form as services to be provided were the following: - repair scratches in leather front door driver door and rear passenger door - leather treatment with Epoxy None of these items were completed on the scheduled repair day. Also, the company falsely advertised (in-person) the price of the care REPEATEDLY in front of myself and 2 OTHER WITNESSES. There was a price written on the windshield of the car in LARGE PRINT - addition to the price I was quoted repeatedly verbally. I would like the difference between what they quoted me and what I was charged refunded back to me. In my decision making process I had the Kelly Blue Book value of the car checked and IF provided the right information I would have chosen not to purchase the vehicle. The same applies to the leather seats. The first concern I mentioned was the condition of the seats. I was quickly reassured that they would repair it with epoxy. Since I had never heard of epoxy the IAD representative began to explain the process since he had previously worked on restoring cars(Kenneth). He went on to explain how the seats would look brand new, etc. I took it a step further and googled before and after pics of seats treated with epoxy. Based upon all the above I decided to purchase the vehicle.

PLEASE NOTE THE PRICE I PAID WAS BURIED IN THE PAPER WORK. THEY DO NOT - I REPEAT DO NOT DO THEIR DUE DILIGENCE, THEY ARE NOT HONEST!!!! Please note they are very good at choosing their words carefully hence them being "highly trained" sales people, etc...LOL! I have purchased 3 other cars in my lifetime and have NEVER had to complain...but there's always a first! It's amazing when I look back and see how I was "worked" by everyone. When you're buying a car at IAD Auto its, "all hands on deck" and its not necessarily a busy dealership. Anyways, the moment you complain EVERYONE goes silent! There's definitely no "all hands on deck" approach with a complaint!Desired Settlement: I want the difference in what they quoted me for the 4 hours I was there and what I actually paid. Secondly, I want the work that is in writing completed.

Business

Response:

The "windshield sticker" price is the amount we will sell the vehicle for cash. When a customer who has had previous credit problems such as [redacted] wants to purchase a car, we have to go through "second chance" financing sources. In her case the [redacted] was financed through [redacted]. These lenders charge IAD Auto fees to accept the loan. Quite naturally we increase the selling price from the cash price to accommodate these fees. [redacted] was made aware of this at the time of purchase. The buyer's order and the [redacted] contract clearly state the selling price of the vehicle, both of which were signed by [redacted]. Therefore we will not adjust the selling price to the cash price as requested. The [redacted] which she purchased is a 2008 model. The leather seats are not torn or in need of repair. We spent considerable time and effort to clean the seats to make them look as new as reasonably possible. I found no "we owe" in the deal folder. Could [redacted] provide this slip so I can determine what was promised. Thank You, Bill B[redacted] Controller IAD Auto Inc.

Review: To Whom This May Concern:

On 3/31/14 I took my 2003 [redacted] to IAD Auto for repair, I had 5 issues I was having with my vehicle 4 of the repairs were completed correctly. The last issue was a problem with my HVAC system which the driver side heater was not producing any heat but when I switched it to A/C it would work fine on both passenger and driver sides all zones no problem. The service manager Mark K[redacted] informed me that blend door motor is what was causing my issue and began his repair mid way through the week he called me again informing me of a problem with my HVAC control head which I was having no problem with what so ever, and that it also needed to be replaced. On 4/05/14 I was called to come get my car upon arival, Mark Khal tried to tell me that the issue was I had more motors that needed to be replaced but they would have to take apart my dash and it would be an expensive job so what he claimed was they could flip a switch under the dash between seasons so I get hot and cold driver passenger and all zones, and currently it was on A/C because it was nearing summer. After 4 months as it began to get cold I decided to go ahead and get the the whole thing fixed for good and took my vehicle to V&T Auto to see if I could get a better price. After completion of thier inspection they basically let me know my car was doing exactly the same thing I took it to IAD to resolve but since it was summer I never thought to put my heater on and test it once IAD gave it back after they explained how they could just switch it seasonally for me but once I turned the heat on to try it myself it was the same issue no heat on the drivers side but everywhere else. So my issue is why was the motor fixed in the first place if it serves no purpose and im having the same issue as when I dropped it off initially. If I was informed before hand what needed to be done I wouldnt have messed with the HVAC at all. The technician tried to lie and say I knew before had but that makes absolutley no sense why would I have them perform a service that did nothing to correct the overall problem. At this point they know what they did wrong and I informed them of it, thier overall response was take our blend motor out and bring it back and we will refund you and since the HVAC control head was used im stuck with it which is compleley unethical because they never returned my original parts but they want me to take out what they put in. All I want is a refundDesired Settlement: Refund on both of the services

Business

Response:

The correspondence states second notice, but the first notice I received was 10/7/14 by e-mail. I gave this complaint to our service manager and he informed me the following: The customer was advised that his vehicle has seven blending actuators that direct heat or air to different vents (see attached diagram). Two of the actuators are accessible from inside the car by the footwell. Access to the other five require complete removal of the dashboard which would be a cost of approximately $1500. The situation was fully explained and with the customer's ok to do so, we replaced the two actuators by the footwell. This procedure did not fix the problem. When the vehicle was returned to the customer he was informed that the heating problem was not fixed and would require the removal of the dashboard. He did not want to bear that expense at that time, so the venting was put in summer operation mode to allow comfort for the next few months. Since all work was authorized by the informed customer, we do not feel he is entitled to a refund. .

Review: I purchased a car from them 2yrs ago. So I wanted to do a trade in at another place they did a appraisal .They told me my car beem in a accident.I never been in one. My frame of the car is damage. So the car report was pulled and all the auctioneers stated this car frame is damged on 1/10/12, 1/13/12, and 1/19/12. And I purchased the car on 2/14/12.And I had them pull a [redacted] report this information was never there. If it was I would have never brought it.

I was sold a damage car.

Business

Response:

Dear Sirs:

**. [redacted] purchased her 2007 [redacted] from IAD Auto on February 14, 2012 as stated in her complaint. The vehicle was sold to her in good faith. The [redacted] showed no structural damage, and IAD Auto was not aware of any structural damage.

The complaint states that the vehicle suffered frame damage on 1/10/12, 1/13/12, and 1/19/12. This can not be so. IAD purchased the vehicle on 1/18/12 from [redacted] Auto auction. No structural repairs were made by us. Only service history shown prior to the sale is a Maryland State Inspection and replacement of a $5.99 hose clamp on 1/21/12.

Sincerely,

[redacted]

Controller

IAD Auto Inc.

Review: Revdex.com

To whom it may concern,

I would like to file a formal complaint against IAD Auto of [redacted], Maryland for several issues, to include advertising/sales issues and problems with product/service. I attempted to get an email for the dealer in order to be completely transparent but I was not able to get one even after asking for one.

Advertising/Sales Issues:

First, during the sale of the car my wife and I were told several things that we found later not to be true. The most significant of which was that the car came with a “free two year warranty.” The warranty turned out to be added on to the cost of the car and buried in the financing paperwork. Significant misrepresentation, by the person who started the paperwork, who we found out later was the repair manager and not a sales manager (addressed as **. [redacted]). Second, we were also told the car had two keys by the same repair manager acting as a sales manager (**. [redacted]), the second key was never provided despite repeated requests for the key to be provided. Misrepresentation, possibly unintentional, but misrepresentation none the less that cost me additional money. The purchase of the second key from a dealer cost $250, out of pocket.

Product/Service Issues:

The first day driving the car home the tire pressure light came on. I filled up the tires to the correct tire pressure, as stated on the tires (currently on the car). The sensor went off. The next morning the tire pressure light came back on. Later, in the second day of driving the check engine light came one. We took the car to a trusted repair facility and they said the tire pressure monitors need to be changed and that there were two bad engine sensors that help manage the information flowing to the car’s computer. The trusted repair facility said there was currently nothing wrong with the engine but the sensors needed to be replaced because they could come one at any time and this would obfuscate any real problems that may be occurring with the engine. We were advised to get fixed ASAP because and real problems with the engine could be missed because of these bad sensors.

Additionally, the car, at the time of purchase had a rip in the leather along a seam on the driver’s seat and the covers on the door knobs on the back doors were missing. The dealer stated the seat and door knob covers would be repaired and replaced at no cost.

I scheduled, with the service department of IAD Auto of [redacted], MD, for the very next weekend to have the seat sewn, the door knob covers installed (they ordered) and the engine and tire pressure lights checked. The appointment was for Saturday at 1000 AM. The person responsible for repairing the seat, an independent contractor, was never contacted and we had to wait until 1:30 for him to arrive. At the recommendation of the service department manager, he showed me how he was going to stitch the leather closed from on top of the leather which would cause the seat to look different than intended. I asked is it possible to repair the seat properly from behind the leather, he said yes but it takes more time. He said that we would have to schedule another time to get the seat repaired. The service department did “something” to turn off the tire pressure and check engine lights. We were told to call back on Monday to schedule when the repairs on the seat could be made. One the way home the tire pressure sensor came back one. I called the service department on Monday and they stated just come and drop off the car we need two day to get the seat done. Monday the check engine light came back on again. We dropped off the car the following day, Tuesday. I repeatedly requested a loaner car as I would be required to leave the car for two days to fix the seats and have the check engine light checked again. On Friday (today) I called and asked when I could pick-up the car , they stated that the seat had been repaired and they were waiting on parts from Mercedes-Benzs to fix the check engine light issues. All the repairs will take until Monday (a full week). The tech also stated that all repairs would be covered under the warranty I purchased.

These repairs should, first be under the dealer warranty and not the purchased warranty. This is, in effect, indirectly charging me for the repairs of the issues that should be under the dealers responsibility to fix. Secondly, I have been paying out of pocket for a rental car because they could not fix the car in a timely manner. I feel that if the car needs to be out of my possession for more than two days for repairs, they should either reimburse me for the rental car or supply me with an adequate alternative. Neither are being done.Desired Settlement: To rectify the issues with the dealer I request to be reimbursed for the cost of the second key $250 and the cost of the rental car for the repair time needed which is currently $172 pre-weekend extension. I expect another $100-150 for additional rental car fees through Monday.

Business

Response:

November 8, 2013

Dear [redacted]:

The husband of our customer brings up several issues, which I will try to address one at a time. First he states that the purchase of the vehicle includes a ”free” warranty, only to discover a separate charge “buried” in the financial paper work. I’m sure he was told the purchase of the vehicle included a service contract. The cost of this contract is clearly and boldly stated on the Bill of Sale, the Retail Installment contract, and the Service Contract Application (copies enclosed). There was no attempt to hide this fact from the customer.

The second issue is the matter of the second key. Our company policy is to provide all keys that we have to the custome r at the time of purchase. If we only have one key, then we only give them one key. [redacted], who is our Service Manager and a licensed and extremely qualified Sales Manager, denies promising a second key to the customer.

Thirdly, we followed up on our promise to repair the tear in the seat. He was given a choice to have the seat repaired by overstitching (which would not have been a perfect match) or to have the seat stitched from inside (which is considerably more expensive).

It was explained that the inside stitching would require two days to complete. At no time was a rental car promised. In fact, he was informed that we would not pay for a rental car. He opted to go with the inside stitching;. When he brought the car in, there was the issue of the check engine light. Diagnosis revealed the need for a part that had to be ordered. This repair was covered under the Service Contract referred to in the first paragraph. As a courtesy to our customer we waived the SI00 deductible required with the Service Contract.

We had the car Tuesday through Friday. **. [redacted] personally informed him that the vehicle was ready to be picked up on Friday. The customer was not charged anything.

We feel we have fulfilled all our obligations in this matter and deny responsibility of payment for the second key or the rental.

Sincerely,

Me and the wife had a very positive experience. They were very helpful; also told us if we had any questions on any think and need help with any think, we could contact them.

Review: In January 2012 I visited IAD Auto in Laurel Maryland to purchase a vehicle, I was informed my [redacted] (Saleman) that due to my credit I could not get a loan for the $10,000 to $12,000 I requested, as within my budget. Isntead [redacted] (Salesman) informed me that GM Financial could not approve a loan for less then $18,000 because of my credit. With that information I selected a 2009 Treverse with total cost around $20,000. I have had trouble financial affording this vehicle but have pushed through with great struggle. I have been hit with the sequestration and this has caused me to make some hard decision especially where my 6 children are concerned and the vehicle vs. mortgage. I called GM FInancial Loan Number [redacted], to inquire about the possible options to help me keep the vehicle. At this point with my credit I am unable to refinance through any other lender or financial institution. The GM Financial Representative informed me, after telling her my story, that this inform given by the dealership was incorrect and is not GM Financial policy. I am now unable to afford a vehicle that I was mislead to beleive was the only way I could be afforded a vehicle. This misinformation has left me in a terrible situation and will affect my house hold of 8 (Wife, 6 children and myself)Desired Settlement: If possible I would like a replacement vehicle at the dealership's expense in the cost range I specified. It has been a 1 and 1/2 of struggle but once purchased there were no other options given by the dealership or the GM Financial institution that would not leave me with a balance and ultimately defeat the lower payment vehicle. I would like the dealership to first apologize in writing for the misinformation, and secondly accept my trade in at negative value, since this would not have occurred had I been given accurate information. Third prove me with a vehicle within my price range and the difference of the loan is paid by the dealership since they manipulated me into purchasing the vehicle with incorrect information. If nothing else, I would like to have them reported as performaing an unethical loan to obtain a sale.

Thank you

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

The underhanded wording of information was given verbally and the IAD did not submit this information written. IAD will not take back the vehicle since the mileage puts the loan upside down, and GM Financial has stated that IAD is at complete control of accepting an upside down loan and rolling it over into a new auto loan with a lower payment. Again, GM Financial states this option is 100% at the control of IAD. I have not received a solid answer on if they are willing to do this or their reasons from not doing this. I have asked several times and have not been sent a reply. The unethical sales tactics and misinformation given verbally led me to the decision of purchasing an auto loan. I much needed vehicle for my six children and wife, legally, left small options on vehicles. Again, I was informed that I would need to pick a more expensive vehicle to be approved for a loan with GM Financial via IAD. GM Financial said that IAD has a decision in the loan as well, but with my loan this option was not used to allot for the lower payments as requested. If nothing can be done, I have received legal advise that I can pursue further actions, this was the needed initial first step.

Regards,