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iAllergy Reviews (5)

Review: On 2/6/14 I ordered as below with FREE SHIPPING!

(cont. US only) included as order info shown below: [redacted] MD [redacted] Web: www.iallergy.com

Email: [email protected]

Tel: ###-###-####

Order #: [redacted] Order Date: 02/06/2014

SOLD TO:

[redacted] and [redacted], Iowa [redacted]

United States

SHIP TO:

[redacted] and [redacted], Iowa [redacted]

United States

Payment Method: Credit Card

Product Item Price Total

2 x [redacted] Air [redacted] Filter [redacted] $10.99 @ $21.98

1 x [redacted] Air [redacted] Whole House Digital Humidifier [redacted] $149.99

Sub-Total: $171.97

Shipping: $0.00

Total: $171.97

This is a copy of your receipt for your records.

Order #467632

Upon the EP9-700 via UPS arrival, the box was damaged. I did NOT open the box due to the below iAllergy stated RETURN POLICY as below:

iAllergy Returns Policy:

Returns

At iAllergy, most items may be returned within 30 days of shipment for a refund, less shipping and handling (please note that outbound shipping costs on items that originally received free shipping will be charged at the time of return). All of the merchandise we sell is brand new and has never been opened, and we do not return any used merchandise to our warehouse shelves to re-sell it as new. Therefore, all non-defective items must be returned in new, unopened re-saleable condition or a restocking fee ranging from 1% to 25% will apply (we do not charge a restocking fee on defective merchandise). Furthermore, returned items must be complete with all original parts, accessories, and manufacturer packaging. All returns are subject to inspection. iAllergy reserves the right to determine, in its sole discretion, the condition and completeness of returned merchandise.

When we called regarding the [redacted] box being damaged & that we would NOT OPEN it due to iAllergy Stated Return Policy, [redacted] spoke with "[redacted]" @ iAllergy and "[redacted]" used language such as "[redacted]", "[redacted]", "I'm [redacted] off" and was EXTREMELY disrespectful during the whole conversation which was "[redacted]" talking over [redacted] the whole duration. We told "[redacted]" we were going to do a Revdex.com Complaint and he got worse with his whole attitude and language.

"[redacted]" @ iAllergy Customer Service stated that iAllergy would not refund approximately $54.00+ dollars to our returned order due to damaged box, regardless of iAllergy's Free Shipping Advertisement on this item's page via iAllergy.

Therefore we were to PAY to ship it back + be charged over $54.00 for their "Free Shipping" Cost from our refund upon it's arrival back to iAllergy.

"[redacted]" stated to [redacted] that their conversation was being "recorded" & [redacted] asked him that if so, "how could he curse the way he did saying "[redacted]", "[redacted]" and "[redacted]'s response was: "I'm [redacted] off".

[redacted] stated: "[redacted], you should be ashamed of yourself".

"[redacted]" wanted us to OPEN the box, & we declined due to iAllergy's stated Return Policy to NOT OPEN THE BOX, if returning, due to box damage. This also made him even more angry.

This is and has been an EXTREMELY INAPPROPRIATE/UNACCEPTABLE Customer Service via iAllergy experience with "[redacted]"'s language and INTIMIDATING, DISRESPECTFUL behaviour.

NO business should be run this way or have anyone as an owner or employee present in the work place.

We are shocked at this experience and feel that the Revdex.com needs to be aware of this experience with iAllergy regarding their Return Policy and "[redacted]" with customer service there.

"[redacted]" may tell you that we ordered and PAID to return a smaller humidifier. The reason for this return is that it's INSTRUCTION MANUAL Stated that it HAD to be placed on a "WATER-RESISTANT" Surface. After reading this statement we PAID to return it NEVER USED, only read manual, due to our having NEW [redacted] VINYL PLANK FLOORING which will NOT withstand constant moisture on it. We were told by customer service that this would NOT happen, then read this in the manual. This had to be placed on a table WATERPROOF protector to avoid constant moisture possibly causing DAMAGE to our NEW Flooring. It was PAID by US to return due to this fact. Then came the DAMAGED BOX on the much more expensive NEW ORDER!Desired Settlement: Due to "[redacted]'s" exceedingly hostile, belligerent, abusive, offensive and insulting language and behaviour, we believe we are 100% intitled to a FULL REFUND for the amount of $171.97 back to our Credit Card as retribution, that is considered to be morally and professionally right and fully deserved.

A written mailed apology to [redacted] from "[redacted]" would be a professional business courtesy also. "[redacted]" is a highly rude man.

Thank you for your time.

Sincerely,

[redacted] and [redacted], IA [redacted]

+1

I bought 10 boxes of filters for my humidifier and they did not work well. I wanted to return them but they only have a 30 day return policy and I didn't send them out right away. I forgot about them and I called 6 weeks later they wouldn't take them back and the supervising manager J** was very rude he said "If I don't like there return policy then I should open up my own retail store."

+1

Review: iAllergy

To

iAllergy Order Confirmation:

Thank you for ordering from iAllergy. This email shall serve as your receipt. Please save and/or print this email for your records.

------------------------------------------------------

Order Number: [redacted] Date Ordered: Wednesday 27 November, 2013

Products

------------------------------------------------------

2 x Humidifier Bacteria Treatment - 32 oz ([redacted]) = $13.98

2 x HUMIDITREAT Humidifier Water Treatment - 32 oz ([redacted]) = $13.98

1 x Essick Air Digital Humidity/Temperature Monitor 1990 ([redacted]) = $16.99

2 x [redacted] Filter ([redacted]) = $29.98

------------------------------------------------------

Sub-Total: $74.93

Shipping Method: (Ground): $8.95

Total: $83.88

This was sent to our old address, so of course the delivery was refused. I have emailed them several times with correct address asking them to please send or refund our money. They will not respond. I have also opened a case with [redacted],, they did not respond to them either.Desired Settlement: All we want is our order that was placed Nov 26, 2013. If they are unable to fulfill order please refund my money.

Thanks You

Business

Response:

--------- Forwarded message ----------

From: [redacted] <[redacted]>

Date: Thu, Aug 14, 2014 at 1:05 PM

Subject: Fwd: CID [redacted]

To: [redacted] <[redacted]>

Review: I purchased an air purifier from iAllergy after speaking with one of the customer service reps about my needs. I had asked for their recommendation on a good quality purifier unit for my daughter's bedroom that was quiet. I was told this would be the best option for me. I was also told it was a compact unit. When the unit arrived, I found out it was huge. It was much too big for my daughter's bedroom, and in no way was it compact. I was told there was a 30-day money back guarantee, as long as the item was returned in it's original packaging.

It is simply much too large for my daughter's bedroom. I could not keep it. It was already a huge inconvenience that I needed to go through the trouble of shipping it back, and I lost a total of $160.00 in shipping fees. Then I was told I would also be charged a 20% restocking fee of $131.78 on top of this. I returned this unit in perfect condition, with all original packaging intact, as instructed. I do not feel it's fair to charge such a large 'restocking fee', when I was going off the recommendation of a customer service rep.Desired Settlement: I would like to have my credit card refunded for the 're-stocking fee' which I believe was unfair of them to take.

Business

Response:

Re Case ID: [redacted]

In response to complaint #[redacted], we would like to make a few clarifications about [redacted]' orders. Please note that she had originally placed a completely different order than the one described in her complaint. On September 17 for an Austin Air air purifier. Upon receiving the order, she discovered that it was too loud for her needs. [redacted] was aware that in order to return the air purifier, she needed to include all the parts and original manufacturer packaging. However, she threw out the original manufacturer packaging as she did not expect to have to return it. Although the return policy under which she ordered clearly stated that all returns must include the original packaging, we made an exception in her case on the condition that she placed an order for a different unit. She then asked for some information about IQ Air products:

From: [redacted] <[redacted]>

Date: 9/30/2013 8:37:37 AM

To: iAliergy Service <service@iaIlergy,com>

Subject: Re: Austin Air Baby's Breath - iAliergy Order [redacted] [ET- [redacted]]

Hi [redacted],

I greatly appreciate your help with this return. I know you generally need the originai packaging, but in this case I honestly had no intention of returning this product, so I didn't think I needed to keep it. I owned an Austin Air purifier for 5 years and was extremely happy with it. The woman at Austin Air told me that a change had been made with the construction of this particular unit, and that a new motor/fan was used. I am toid this is what makes it louder than my last unit, but it's just much too noisy for me and my child.

I had ordered the second unit from Austin Air because I thought the first unit was defective and I wanted to see if a second unit would sound better. But, it is just as bad, so I am returning that unit as well.

I was told that IQ Air makes a very good product, but I have no experience with this company. Do you have any knowledge of their products?

We responded with detailed descriptions about the products, as well as a link to the product page (including dimensions). She replied:

From: [redacted] <[redacted]>

Date: 9/30/2013 11:54:55 AM

To: iAliergy Service <[email protected]>

Subject: Re: Austin Air Baby's Breath - iAliergy Order [redacted] [ET-[redacted]]

Hi [redacted],

I was checking this one out, it has excellent reviews everywhere I look. Seems like this might be the best compact unit out there. It is more than I wanted to spend on a purifier, but seems that given the quality, it may be worth the price. I will wait until my return fully processes, and then I believe I will go with this unit. Can you hold that price for me?

From: iAIIergy Service <[email protected]>

To: [redacted] <[redacted]>

Sent: Tuesday, October 1, 2013 9:47 AM

Subject: Re: Austin Air Baby's Breath - iAIIergy Order [redacted] [ET- [redacted]]

Hi [redacted],

Thank you for your reply. Unfortunately, we are unable to return the Baby's Breath to the manufacturer without the original manufacturer packaging. While it is not eligibie for refund or return, I can process a full refund on the Baby's Breath immediately as long as you will be placing an order for the IQAir HealthPro Compact - New Edition with the 25% discount. This significant discount brings the price down to right near manufacturer cost. Please let me know if this would work for you. If so, your $200.00 gift certificate code is: [redacted]

Upon receiving the new order which is the one falsely described in her complaint (order 429839), she decided that it was too large for her needs, despite the fact that the dimensions are dearly listed on the product page. When she asked to send it back for a refund, we replied:

From: iAIIergy Service <[email protected]>

To: [redacted] <[redacted]>

Sent: Monday, October 14, 2013 10:47 AM

Subject: Re: Order #[redacted] - Serial #[redacted] [ET-[redacted]]

Hi [redacted],

Thank you for your patience.

Please follow the below return instructions so that you can receive a refund less shipping and handling (including the costs we incurred in shipping your order for free, as per our return policy, outbound shipping costs on items that originally received free shipping will be charged at the time of return). The outbound shipping cost of this order was $27.21. In addition, a restocking fee on the open and used air purifier of $131.78 will also apply to this return.

Your return authorization (RA#) is [redacted].

The initial order she received a full refund for, even though it is no longer eligible for any refund. The full refund on the original order was issued only based on the fact that she was ordering a different unit. [redacted] is no longer entitled to the refund on the machine returned incomplete because she has in effect not placed a new order per our agreement in the e-mails above. However, we allowed the full refund to remain in effect. As we have incurred significant shipping costs in sending her multiple units with free (to her) shipping, and made several good faith concessions to her (stretching the shopatron return policy, offering a very significant discount on a replacement); we believe that the restocking fee is justified as it is in accordance with our stated policy as well as necessary to helping us recoup the costs of two orders that the customer did not keep - both of which were returned in used condition, and one returned incomplete.

Please also note the following inaccurate information listed in the complaint:

1) [redacted] states that the iAIIergy representative told her the unit was compact. While that is subjective - never discussed anything with regards to the size of the air purifier. This is simply false and the e-mail exchange clearly shows that.

2) "I was told this would be the best option for me". She wasn't told this by iAIIergy representatives. She may have been told this by her friend that owns the unit and the reviews on other web sites. While the features and benefits of the unit were discussed, but she was never specifically told that this would be the best option for her.

3) "1 was told there was a 30-day money back guarantee provided the item was returned in it's original packaging". This is completely false. Her first purchase of the Austin Air made on the [redacted] web site had such a guarantee, the purchase of the IQAir system which she filed this complaint over had no such guarantee whatsoever.

4) "When the unit arrived, I found out it was huge". Again, no iAIIergy representative ever discussed the size of the air purifier with [redacted] prior to purchase. There is absolutely no need for [redacted] to wait until the unit arrives to find out what the size is. As of 2013, practically every item sold online indicates the weight and dimensions. The exact dimensions were clearly listed on the page that [redacted] used to place the order. The only reason [redacted] finds herself in the position she is in is simply because she overlooked the size and dimensions of unit and never bothered to ask. All the hassle and expense that all parties have gone through can be attributed to this fact. Her claim that size was discussed is clearly false as you can see from the attached email exchange. I am sorry that she overlooked the dimensions and did not discuss her needs regarding dimensions prior to making the purchase. In addition, we believe that the size of the unit was evident prior to opening the box. The box clearly states that the large diagram of the unit pictured on the entire cardboard packaging is only 75% of the actual size. Had she not opened the box, and then used the air purifier, there would be no restocking fee. The size was clearly evident after the air purifier was unpacked. Yet, she still chose to use the air purifier which caused the restocking fee to apply.

Sincerely,

Consumer

Response:

Review: [redacted] -- Attachments

I am writing to respond to the points made by **. [redacted] in his numbered comments.

1. While it is true that the iAllergy representative and I did not have an actual discussion on the size of the purifier unit, the information that the iAllergy representative sent me, describing the unit, describes it as a compact unit. I understand size is subjective, but the wording of "compact" in the description supplied to me seems misleading to me. That is my opinion. The actual unit is very very large.

2. In the email thread, an email I sent to [redacted] did at one point state that I was to order a different model purifier for my child's room and "could he recommend a good name, good quality, quiet machine."

3. Most importantly though, **. [redacted] says it's completely false that I was told there was a 30-day money back guarantee provided that this item was returned in it's original packaging, But if you look in the email thread that was supplied by **. [redacted], you'll see this portion of the email which included the description of the IQAir HealthPro Compact I was sent before I agreed to purchase it. At the end of the long product description it reads :

"If you are not satisfied with

your purchase or the noise level of the IQAir HealthPro Compact - New

Edition, you can return it for a full refund anytime during the first 30

days. Please note there are a few differences between iAllergy and

other retailers advertising IQAir products. If you encounter any defects

in the first 30 days we will replace your air purifier for you free of

charge while covering all shipping charges. All agents in our customer

care team use this air purifier and are able to offer detailed

assistance with any questions over the phone or through e-mail. Lastly,

we are the largest authorized IQAir dealer which guarantees that your 5

year manufacturer warranty will be honored by IQAir. Please let me know

if you have any questions and have a great day.

Best Regards,

Review: The product was misrepresented as:

being quiet: it was not

oscillating fan: area of air circulation was limited

size of product : fan size was not as described, less than 12 inches in size but structure was 5 feet tall.

telephone ordering process said this product could be returned if not satisfied, when tried to return was told the policy was restocking fees and shipment fees, but as I ordered this on the telephone this was not the information I was given.Desired Settlement: full refund onto my credit card

+2
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Description: General Merchandise - Retail

Address: 8512 Anniversary Circle, Gaithersburg, Maryland, United States, 20877

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