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iAllergy.com Reviews (11)

Hi,Thank you for bringing this matter to our attention Below is a part of our reply sent to you via email as soon as you emailed us about this error you found on [redacted] 's search engine which linked to our website:Thank you for your reply, and thank you as well for bringing to our attention this data-feed error made by [redacted] Shopping for this particular item Our website (iAllergy.com) will always display accurate pricing and product information for any item we sellUnfortunately, third party price comparison shopping sites (such as the screen shot you've taken from [redacted] Shopping) can sometimes contain data or other pricing errors, which unfortunately are not entirely within our controlThe price and item description on our web site is always going to be the one which we honor, as we cannot be responsible for typographical or pricing errors made on third party websites.Thanks to your email though, I have asked our merchandising team to contact [redacted] Shopping and request that they fix this error in their data feed And, I have also refunded your shipping charge of $(you should see this credit reflected in your Visa card account within 2-business days) This means you'll have received this filter for the price of $with free shipping and no sales tax We always strive to provide both accurate pricing and product information, along with very competitive pricing and fast serviceAs you will see if you go to our website at iAllergy.com, we do advertise this item as being sold for $each plus shipping, as opposed to a 6-pack I hope that you will accept our refund of your shipping charge as a fair resolution to your complaint, and we have of course asked that [redacted] correct their listing as soon as possible.Best Regards, iAllergy Customer Care

We completely understand the customer’s frustration with the situation, and we would like nothing more than to be able to refund the customer’s purchase for this humidifier, which is why we did extend the day return window for the customer (who was away on vacation during the holidays), and authorized the return of the humidifier to us for a refund There does seem to be some area of confusion though regarding the reason we are unable to issue a refund for the customer’s return, and we would just like to clarify that for the customer if we can The reason we are unable to issue a refund for this return is that the humidifier we received from the customer is damaged There are two areas of the humidifier that are actually cracked and visibly damaged – one on the front right corner of the humidifier housing, and one on the top part of the humidifier Once we opened the box and inspected the humidifier, and noticed the two cracked/damaged areas, we emailed the customer with detailed photos showing the damage to the product (please see attached photos and also a copy of our email to the customer is below) We also advised the customer that, per our return policy, we cannot be responsible for nor can we issue credit for any items that are lost or damaged during shipment However, the customer is most certainly not without options here As the customer shipped the product back to us with ***, the shipment is automatically covered by up to $of insurance by *** In addition, the customer may always choose to purchase additional insurance with [redacted] at the time of shipment in case $of insurance coverage is not sufficient We have the damaged product, and are waiting for the customer to file a damage claim with [redacted] (should she choose to do so), in which case [redacted] may wish to pick up the damaged product from us for an inspection of the damage We are happy to assist the customer in any way we can with the [redacted] damage claim process, of course But again, just to clarify, the reason we are unable to issue a refund for this return is because the product arrived back in our warehouse damaged, and unfortunately we are unable to issue a refund or credit for any items that are damaged in shipment Our email to customer upon our inspection of the returned product and seeing that it is damaged:Sent: 12/30/ 6:19:PM From: iAllergy Service To: xxxxx Cc: Bcc: Subject: Re: Message from iAllergy [**- [redacted] ] Hi xxxxx, Thank you for your email Unfortunately the humidifier you returned to us arrived in pretty bad shape, and in addition to generally being roughed/scuffed up, it is also cracked/damaged in multiple places There are two pieces of plastic that are actually broken off the humidifier - one is on the top front right corner of the humidifier cabinet housing, and another piece is broken off one of the top water bottle door cover hinges I have attached some photos of the damaged areas to this email for your reference These photos may prove useful to you should you choose to file a damage claim with ***, which is what we would recommend in a situation like this where a product is damaged in transitEven if you did not purchase additional insurance coverage when you shipped this product, [redacted] does automatically insure each parcel for up to $in case of loss or damage I am very sorry that we are unable to issue a refund for this return, as per our return policy (online at http://www.iallergy.com/returns.php and also see the return authorization email below), iAllergy cannot be responsible for nor can we issue credit for any items that are lost or damaged during shipmentPlease let me know if you have any questions at all or if we can assist you in any way with filing a [redacted] damage claim We will hold on to the damaged merchandise until we hear otherwise, as [redacted] may wish to pick it up for inspection should you choose to open a damage claim with them Best Regards, David iAllergy Customer Carehttp://www.iallergy.com ###-###-#### (M-F, 9AM-5PM EST)

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
First, I am more than happy to provide pictures of the 12" mattressHowever, now, I am starting to take it personally that you are accusing me of lying! What purpose would I possibly have of ordering encasings, then contacting you and dealing with you over the last months back and forth to let you know there is a problem with the encasings and then filing a complaint with the Revdex.com? I have kids, am a working and very busy mom, and do not have just time on my hands to frivolously lie about the type of mattress I have and how much hangs from your encasingI have better things to doHowever, I will not unjustly pay $for encasings I cannot use! The actual sizing of the encasing is the ONLY thing that is in question! It is not 13" deep (for a 12" mattress) just as the pictures show but rather 16"! We can go back and forth all you want, I will not accept your response unless it says that you are taking them back and reimbursing meThere is no way to find out that an encasing does not fit without opening the actual packageThat's not physically possibleSo your no-return policy makes no senseHow would I know from a folded square that the encasing will not fit? As far as I am concerned, the Revdex.com can close the case right now, with a negative complaint on your file, I do not accept your responseThere are already complaints against your company with the Revdex.com in the last months, clearly, your track record is not stellar!
Regards,
*** ***

We apologize that our responses are not satisfactory for the
customer. We make every effort to
provide the highest quality products, at competitive prices, and customer
service is paramount to us However
based on her last response, it does seem that there is a significant disconnect
here between our measurements of the actual size of the encasings and hers. We also apologize that our response left the customer with the impression that we had accused her of lying Of course we would never even suggest such a thing (our hope would be after re-reading our responses that it would be clear that we had no such intention). The actual size of the encasings should not
be in question at all though, and again we apologize if there is some sort of mis-communication
here regarding the actual size of the encasings. The encasings have been very carefully measured,
and they both measure 13” and 10” deep respectivelyIf the customer wishes to
send them back to us, we would of course be glad to measure them again,
as we are unsure how else to clear up the confusion here regarding the actual
size of the encasings

We completely understand the customer’s frustration with the
situation, and we would like nothing more than to be able to refund the
customer’s purchase for this humidifier, which is why we did extend the 30 day
return window for the customer (who was away on vacation during...

the holidays), and authorized the return of the humidifier to
us for a refund.  There does seem to be
some area of confusion though regarding the reason we are unable to issue a refund for
the customer’s return, and we would just like to clarify that for the customer if we can.  The reason we are unable to issue a refund
for this return is that the humidifier we received from the customer is
damaged.  There are two areas of the humidifier
that are actually cracked and visibly damaged – one on the front right corner of
the humidifier housing, and one on the top part of the humidifier.  Once we opened the box and inspected the humidifier,
and noticed the two cracked/damaged areas, we emailed the customer with
detailed photos showing the damage to the product (please see attached photos
and also a copy of our email to the customer is below). 
 We also advised the customer
that, per our return policy, we cannot be responsible for nor can we issue
credit for any items that are lost or damaged during shipment.  However, the customer is most certainly not
without options here.  As the customer
shipped the product back to us with [redacted], the shipment is automatically covered
by up to $100 of insurance by [redacted].  In
addition, the customer may always choose to purchase additional insurance with
[redacted] at the time of shipment in case $100 of insurance coverage is not
sufficient.   We have the damaged product, and are waiting
for the customer to file a damage claim with [redacted] (should she choose to do so),
in which case [redacted] may wish to pick up the damaged product from us for an
inspection of the damage.  We are happy
to assist the customer in any way we can with the [redacted] damage claim process, of
course.  But again, just to clarify, the
reason we are unable to issue a refund for this return is because the product arrived
back in our warehouse damaged, and unfortunately we are unable to issue a
refund or credit for any items that are damaged in shipment.  Our email to customer upon our inspection of the returned product and seeing that it is damaged:Sent:  12/30/2015
6:19:41 PM
From:  iAllergy Service 
To:  xxxxx
Cc:  
Bcc:  
Subject:  Re: Message from iAllergy
[**-[redacted]]
Hi xxxxx,
Thank you for your email. 
Unfortunately the humidifier you returned to us arrived in pretty bad
shape, and in addition to generally being roughed/scuffed up, it is also
cracked/damaged in multiple places. 
There are two pieces of plastic that are actually broken off the
humidifier - one is on the top front right corner of the humidifier cabinet
housing, and another piece is broken off one of the top water bottle door cover
hinges.  I have attached some photos of
the damaged areas to this email for your reference.  These photos may prove useful to you should
you choose to file a damage claim with [redacted], which is what we would recommend in
a situation like this where a product is damaged in transit. Even if you did
not purchase additional insurance coverage when you shipped this product, [redacted]
does automatically insure each parcel for up to $100 in case of loss or
damage.  I am very sorry that we are
unable to issue a refund for this return, as per our return policy (online at
http://www.iallergy.com/returns.php and also see the return authorization email
below), iAllergy cannot be responsible for nor can we issue credit for any
items that are lost or damaged during shipment.
Please let me know if you have any questions at all or if we
can assist you in any way with filing a [redacted] damage claim.  We will hold on to the damaged merchandise
until we hear otherwise, as [redacted] may wish to pick it up for inspection should
you choose to open a damage claim with them.  
Best Regards,
David
iAllergy Customer Carehttp://www.iallergy.com
###-###-#### (M-F, 9AM-5PM EST)

Hi,Thank you for bringing this matter to our attention.  Below is a part of our reply sent to you via email as soon as you emailed us about this error you found on [redacted]'s search engine which linked to our website:Thank you for your reply, and thank you as well for bringing to our...


attention this data-feed error made by [redacted] Shopping for this particular
item.  Our website (iAllergy.com) will always display accurate pricing and
product information for any item we sell. Unfortunately, third party price
comparison shopping sites (such as the screen shot you've taken from [redacted]
Shopping) can sometimes contain data or other pricing errors, which
unfortunately are not entirely within our control. The price and item
description on our web site is always going to be the one which we honor, as we
cannot be responsible for typographical or pricing errors made on third party
websites.Thanks to your email though, I have asked our merchandising team to contact
[redacted] Shopping and request that they fix this error in their data feed.  And, I
have also refunded your shipping charge of $5.95 (you should see this credit
reflected in your Visa card account within 2-4 business days).  This means
you'll have received this filter for the price of $17.99 with free shipping and
no sales tax.  We always strive to provide both accurate pricing and product
information, along with very competitive pricing and fast service. As you will see if you go to our website at iAllergy.com, we do advertise this item as being sold for $17.99 each plus shipping, as opposed to a 6-pack.  I hope that you will accept our refund of your shipping charge as a fair resolution to your complaint, and we have of course asked that [redacted] correct their listing as soon as possible.Best Regards,
iAllergy Customer Care

Hi,Thank you for bringing this matter to our attention.  Below is a part of our reply sent to you via email as soon as you emailed us about this error you found on [redacted]'s search engine which linked to our website:
0px;">Thank you for your reply, and thank you as well for bringing to our
attention this data-feed error made by [redacted] Shopping for this particular
item.  Our website (iAllergy.com) will always display accurate pricing and
product information for any item we sell. Unfortunately, third party price
comparison shopping sites (such as the screen shot you've taken from [redacted]
Shopping) can sometimes contain data or other pricing errors, which
unfortunately are not entirely within our control. The price and item
description on our web site is always going to be the one which we honor, as we
cannot be responsible for typographical or pricing errors made on third party
websites.
Thanks to your email though, I have asked our merchandising team to contact
[redacted] Shopping and request that they fix this error in their data feed.  And, I
have also refunded your shipping charge of $5.95 (you should see this credit
reflected in your Visa card account within 2-4 business days).  This means
you'll have received this filter for the price of $17.99 with free shipping and
no sales tax.  We always strive to provide both accurate pricing and product
information, along with very competitive pricing and fast service. 
As you will see if you go to our website at iAllergy.com, we do advertise this item as being sold for $17.99 each plus shipping, as opposed to a 6-pack.  I hope that you will accept our refund of your shipping charge as a fair resolution to your complaint, and we have of course asked that [redacted] correct their listing as soon as possible.Best Regards,
iAllergy Customer Care

Review: On 2/6/14 I ordered as below with FREE SHIPPING!

(cont. US only) included as order info shown below: [redacted] MD [redacted] Web: www.iallergy.com

Email: [email protected]

Tel: ###-###-####

Order #: [redacted] Order Date: 02/06/2014

SOLD TO:

[redacted] and [redacted], Iowa [redacted]

United States

SHIP TO:

[redacted] and [redacted], Iowa [redacted]

United States

Payment Method: Credit Card

Product Item Price Total

2 x [redacted] Air [redacted] Filter [redacted] $10.99 @ $21.98

1 x [redacted] Air [redacted] Whole House Digital Humidifier [redacted] $149.99

Sub-Total: $171.97

Shipping: $0.00

Total: $171.97

This is a copy of your receipt for your records.

Order #467632

Upon the EP9-700 via UPS arrival, the box was damaged. I did NOT open the box due to the below iAllergy stated RETURN POLICY as below:

iAllergy Returns Policy:

Returns

At iAllergy, most items may be returned within 30 days of shipment for a refund, less shipping and handling (please note that outbound shipping costs on items that originally received free shipping will be charged at the time of return). All of the merchandise we sell is brand new and has never been opened, and we do not return any used merchandise to our warehouse shelves to re-sell it as new. Therefore, all non-defective items must be returned in new, unopened re-saleable condition or a restocking fee ranging from 1% to 25% will apply (we do not charge a restocking fee on defective merchandise). Furthermore, returned items must be complete with all original parts, accessories, and manufacturer packaging. All returns are subject to inspection. iAllergy reserves the right to determine, in its sole discretion, the condition and completeness of returned merchandise.

When we called regarding the [redacted] box being damaged & that we would NOT OPEN it due to iAllergy Stated Return Policy, [redacted] spoke with "[redacted]" @ iAllergy and "[redacted]" used language such as "[redacted]", "[redacted]", "I'm [redacted] off" and was EXTREMELY disrespectful during the whole conversation which was "[redacted]" talking over [redacted] the whole duration. We told "[redacted]" we were going to do a Revdex.com Complaint and he got worse with his whole attitude and language.

"[redacted]" @ iAllergy Customer Service stated that iAllergy would not refund approximately $54.00+ dollars to our returned order due to damaged box, regardless of iAllergy's Free Shipping Advertisement on this item's page via iAllergy.

Therefore we were to PAY to ship it back + be charged over $54.00 for their "Free Shipping" Cost from our refund upon it's arrival back to iAllergy.

"[redacted]" stated to [redacted] that their conversation was being "recorded" & [redacted] asked him that if so, "how could he curse the way he did saying "[redacted]", "[redacted]" and "[redacted]'s response was: "I'm [redacted] off".

[redacted] stated: "[redacted], you should be ashamed of yourself".

"[redacted]" wanted us to OPEN the box, & we declined due to iAllergy's stated Return Policy to NOT OPEN THE BOX, if returning, due to box damage. This also made him even more angry.

This is and has been an EXTREMELY INAPPROPRIATE/UNACCEPTABLE Customer Service via iAllergy experience with "[redacted]"'s language and INTIMIDATING, DISRESPECTFUL behaviour.

NO business should be run this way or have anyone as an owner or employee present in the work place.

We are shocked at this experience and feel that the Revdex.com needs to be aware of this experience with iAllergy regarding their Return Policy and "[redacted]" with customer service there.

"[redacted]" may tell you that we ordered and PAID to return a smaller humidifier. The reason for this return is that it's INSTRUCTION MANUAL Stated that it HAD to be placed on a "WATER-RESISTANT" Surface. After reading this statement we PAID to return it NEVER USED, only read manual, due to our having NEW [redacted] VINYL PLANK FLOORING which will NOT withstand constant moisture on it. We were told by customer service that this would NOT happen, then read this in the manual. This had to be placed on a table WATERPROOF protector to avoid constant moisture possibly causing DAMAGE to our NEW Flooring. It was PAID by US to return due to this fact. Then came the DAMAGED BOX on the much more expensive NEW ORDER!Desired Settlement: Due to "[redacted]'s" exceedingly hostile, belligerent, abusive, offensive and insulting language and behaviour, we believe we are 100% intitled to a FULL REFUND for the amount of $171.97 back to our Credit Card as retribution, that is considered to be morally and professionally right and fully deserved.

A written mailed apology to [redacted] from "[redacted]" would be a professional business courtesy also. "[redacted]" is a highly rude man.

Thank you for your time.

Sincerely,

[redacted] and [redacted], IA [redacted]

Review: I purchased an air purifier from iAllergy after speaking with one of the customer service reps about my needs. I had asked for their recommendation on a good quality purifier unit for my daughter's bedroom that was quiet. I was told this would be the best option for me. I was also told it was a compact unit. When the unit arrived, I found out it was huge. It was much too big for my daughter's bedroom, and in no way was it compact. I was told there was a 30-day money back guarantee, as long as the item was returned in it's original packaging.

It is simply much too large for my daughter's bedroom. I could not keep it. It was already a huge inconvenience that I needed to go through the trouble of shipping it back, and I lost a total of $160.00 in shipping fees. Then I was told I would also be charged a 20% restocking fee of $131.78 on top of this. I returned this unit in perfect condition, with all original packaging intact, as instructed. I do not feel it's fair to charge such a large 'restocking fee', when I was going off the recommendation of a customer service rep.Desired Settlement: I would like to have my credit card refunded for the 're-stocking fee' which I believe was unfair of them to take.

Business

Response:

Re Case ID: [redacted]

In response to complaint #[redacted], we would like to make a few clarifications about [redacted]' orders. Please note that she had originally placed a completely different order than the one described in her complaint. On September 17 for an Austin Air air purifier. Upon receiving the order, she discovered that it was too loud for her needs. [redacted] was aware that in order to return the air purifier, she needed to include all the parts and original manufacturer packaging. However, she threw out the original manufacturer packaging as she did not expect to have to return it. Although the return policy under which she ordered clearly stated that all returns must include the original packaging, we made an exception in her case on the condition that she placed an order for a different unit. She then asked for some information about IQ Air products:

From: [redacted] <[redacted]>

Date: 9/30/2013 8:37:37 AM

To: iAliergy Service <service@iaIlergy,com>

Subject: Re: Austin Air Baby's Breath - iAliergy Order [redacted] [ET- [redacted]]

Hi [redacted],

I greatly appreciate your help with this return. I know you generally need the originai packaging, but in this case I honestly had no intention of returning this product, so I didn't think I needed to keep it. I owned an Austin Air purifier for 5 years and was extremely happy with it. The woman at Austin Air told me that a change had been made with the construction of this particular unit, and that a new motor/fan was used. I am toid this is what makes it louder than my last unit, but it's just much too noisy for me and my child.

I had ordered the second unit from Austin Air because I thought the first unit was defective and I wanted to see if a second unit would sound better. But, it is just as bad, so I am returning that unit as well.

I was told that IQ Air makes a very good product, but I have no experience with this company. Do you have any knowledge of their products?

We responded with detailed descriptions about the products, as well as a link to the product page (including dimensions). She replied:

From: [redacted] <[redacted]>

Date: 9/30/2013 11:54:55 AM

To: iAliergy Service <[email protected]>

Subject: Re: Austin Air Baby's Breath - iAliergy Order [redacted] [ET-[redacted]]

Hi [redacted],

I was checking this one out, it has excellent reviews everywhere I look. Seems like this might be the best compact unit out there. It is more than I wanted to spend on a purifier, but seems that given the quality, it may be worth the price. I will wait until my return fully processes, and then I believe I will go with this unit. Can you hold that price for me?

From: iAIIergy Service <[email protected]>

To: [redacted] <[redacted]>

Sent: Tuesday, October 1, 2013 9:47 AM

Subject: Re: Austin Air Baby's Breath - iAIIergy Order [redacted] [ET- [redacted]]

Hi [redacted],

Thank you for your reply. Unfortunately, we are unable to return the Baby's Breath to the manufacturer without the original manufacturer packaging. While it is not eligibie for refund or return, I can process a full refund on the Baby's Breath immediately as long as you will be placing an order for the IQAir HealthPro Compact - New Edition with the 25% discount. This significant discount brings the price down to right near manufacturer cost. Please let me know if this would work for you. If so, your $200.00 gift certificate code is: [redacted]

Upon receiving the new order which is the one falsely described in her complaint (order 429839), she decided that it was too large for her needs, despite the fact that the dimensions are dearly listed on the product page. When she asked to send it back for a refund, we replied:

From: iAIIergy Service <[email protected]>

To: [redacted] <[redacted]>

Sent: Monday, October 14, 2013 10:47 AM

Subject: Re: Order #[redacted] - Serial #[redacted] [ET-[redacted]]

Hi [redacted],

Thank you for your patience.

Please follow the below return instructions so that you can receive a refund less shipping and handling (including the costs we incurred in shipping your order for free, as per our return policy, outbound shipping costs on items that originally received free shipping will be charged at the time of return). The outbound shipping cost of this order was $27.21. In addition, a restocking fee on the open and used air purifier of $131.78 will also apply to this return.

Your return authorization (RA#) is [redacted].

The initial order she received a full refund for, even though it is no longer eligible for any refund. The full refund on the original order was issued only based on the fact that she was ordering a different unit. [redacted] is no longer entitled to the refund on the machine returned incomplete because she has in effect not placed a new order per our agreement in the e-mails above. However, we allowed the full refund to remain in effect. As we have incurred significant shipping costs in sending her multiple units with free (to her) shipping, and made several good faith concessions to her (stretching the shopatron return policy, offering a very significant discount on a replacement); we believe that the restocking fee is justified as it is in accordance with our stated policy as well as necessary to helping us recoup the costs of two orders that the customer did not keep - both of which were returned in used condition, and one returned incomplete.

Please also note the following inaccurate information listed in the complaint:

1) [redacted] states that the iAIIergy representative told her the unit was compact. While that is subjective - never discussed anything with regards to the size of the air purifier. This is simply false and the e-mail exchange clearly shows that.

2) "I was told this would be the best option for me". She wasn't told this by iAIIergy representatives. She may have been told this by her friend that owns the unit and the reviews on other web sites. While the features and benefits of the unit were discussed, but she was never specifically told that this would be the best option for her.

3) "1 was told there was a 30-day money back guarantee provided the item was returned in it's original packaging". This is completely false. Her first purchase of the Austin Air made on the [redacted] web site had such a guarantee, the purchase of the IQAir system which she filed this complaint over had no such guarantee whatsoever.

4) "When the unit arrived, I found out it was huge". Again, no iAIIergy representative ever discussed the size of the air purifier with [redacted] prior to purchase. There is absolutely no need for [redacted] to wait until the unit arrives to find out what the size is. As of 2013, practically every item sold online indicates the weight and dimensions. The exact dimensions were clearly listed on the page that [redacted] used to place the order. The only reason [redacted] finds herself in the position she is in is simply because she overlooked the size and dimensions of unit and never bothered to ask. All the hassle and expense that all parties have gone through can be attributed to this fact. Her claim that size was discussed is clearly false as you can see from the attached email exchange. I am sorry that she overlooked the dimensions and did not discuss her needs regarding dimensions prior to making the purchase. In addition, we believe that the size of the unit was evident prior to opening the box. The box clearly states that the large diagram of the unit pictured on the entire cardboard packaging is only 75% of the actual size. Had she not opened the box, and then used the air purifier, there would be no restocking fee. The size was clearly evident after the air purifier was unpacked. Yet, she still chose to use the air purifier which caused the restocking fee to apply.

Sincerely,

Consumer

Response:

Review: [redacted] -- Attachments

I am writing to respond to the points made by **. [redacted] in his numbered comments.

1. While it is true that the iAllergy representative and I did not have an actual discussion on the size of the purifier unit, the information that the iAllergy representative sent me, describing the unit, describes it as a compact unit. I understand size is subjective, but the wording of "compact" in the description supplied to me seems misleading to me. That is my opinion. The actual unit is very very large.

2. In the email thread, an email I sent to [redacted] did at one point state that I was to order a different model purifier for my child's room and "could he recommend a good name, good quality, quiet machine."

3. Most importantly though, **. [redacted] says it's completely false that I was told there was a 30-day money back guarantee provided that this item was returned in it's original packaging, But if you look in the email thread that was supplied by **. [redacted], you'll see this portion of the email which included the description of the IQAir HealthPro Compact I was sent before I agreed to purchase it. At the end of the long product description it reads :

"If you are not satisfied with

your purchase or the noise level of the IQAir HealthPro Compact - New

Edition, you can return it for a full refund anytime during the first 30

days. Please note there are a few differences between iAllergy and

other retailers advertising IQAir products. If you encounter any defects

in the first 30 days we will replace your air purifier for you free of

charge while covering all shipping charges. All agents in our customer

care team use this air purifier and are able to offer detailed

assistance with any questions over the phone or through e-mail. Lastly,

we are the largest authorized IQAir dealer which guarantees that your 5

year manufacturer warranty will be honored by IQAir. Please let me know

if you have any questions and have a great day.

Best Regards,

Review: iAllergy

To

iAllergy Order Confirmation:

Thank you for ordering from iAllergy. This email shall serve as your receipt. Please save and/or print this email for your records.

------------------------------------------------------

Order Number: [redacted] Date Ordered: Wednesday 27 November, 2013

Products

------------------------------------------------------

2 x Humidifier Bacteria Treatment - 32 oz ([redacted]) = $13.98

2 x HUMIDITREAT Humidifier Water Treatment - 32 oz ([redacted]) = $13.98

1 x Essick Air Digital Humidity/Temperature Monitor 1990 ([redacted]) = $16.99

2 x [redacted] Filter ([redacted]) = $29.98

------------------------------------------------------

Sub-Total: $74.93

Shipping Method: (Ground): $8.95

Total: $83.88

This was sent to our old address, so of course the delivery was refused. I have emailed them several times with correct address asking them to please send or refund our money. They will not respond. I have also opened a case with [redacted],, they did not respond to them either.Desired Settlement: All we want is our order that was placed Nov 26, 2013. If they are unable to fulfill order please refund my money.

Thanks You

Business

Response:

--------- Forwarded message ----------

From: [redacted] <[redacted]>

Date: Thu, Aug 14, 2014 at 1:05 PM

Subject: Fwd: CID [redacted]

To: [redacted] <[redacted]>

Review: The product was misrepresented as:

being quiet: it was not

oscillating fan: area of air circulation was limited

size of product : fan size was not as described, less than 12 inches in size but structure was 5 feet tall.

telephone ordering process said this product could be returned if not satisfied, when tried to return was told the policy was restocking fees and shipment fees, but as I ordered this on the telephone this was not the information I was given.Desired Settlement: full refund onto my credit card

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Description: Online Retailer

Address: 8512 Anniversary Cir, Gaithersburg, Maryland, United States, 20877-4143

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