IAMGMPARTS

The customer received what was ordered We have confirmed the customerordered part number [redacted] and we have confirmed they have received thatitem We have attached files showing the original invoice from our webprovider showing the customer ordered [redacted] for a model vehicle No vin was provided in the "secure checkout" section of thepurchase Attached shows where to add the vin # to "improveorder accuracy" Also attached is a copy of our return policy thatis accessed through our website and this reads in part as followed No refunds after daysAll return parts must be in the original packagingand you must include a copy of your invoiceIf your order did NOT include theVIN, there will be no returns or exchanges on the parts ordered! There are noreturns on airbags, electrical, fuel, high performance parts, racing parts,previously installed, or special ordered parts, because we cannot restock them.We have received no phone calls from the customer or any voice messages fromthe customer We have communicated via email traffic which is attachedalso In the email communication after the item was received by thecustomer were we able to get their vin number At which point we informedthe customer that we would issue a return minus a 30% restocking fee aslong as the item was unopened Our restocking fee is 35% which is as stated inour return policy that is attached Again we have attached several files.6859.pdf This file is the invoice of the original order from our web providerpart 4.pdfThis is the file that shows were to put the vin number in the "securecheckout" of the purchase page on our website and the reason we have thatoption.return-policy.pdfThis is a copy of the return policy that can be found on our websitepart 7.pdfThis is the email traffic between the customer and us

The customer received what was ordered. We have confirmed the customerordered part number [redacted] and we have confirmed they have received thatitem. We have attached files showing the original invoice from our webprovider showing the customer ordered [redacted] for a 2014 model... vehicle. No vin was provided in the "secure checkout" section of thepurchase. Attached shows where to add the vin # to "improveorder accuracy". Also attached is a copy of our return policy thatis accessed through our website and this reads in part as followed... No refunds after 30 days. All return parts must be in the original packagingand you must include a copy of your invoice. If your order did NOT include theVIN, there will be no returns or exchanges on the parts ordered! There are noreturns on airbags, electrical, fuel, high performance parts, racing parts,previously installed, or special ordered parts, because we cannot restock them.We have received no phone calls from the customer or any voice messages fromthe customer. We have communicated via email traffic which is attachedalso. In the email communication after the item was received by thecustomer were we able to get their vin number. At which point we informedthe customer that we would issue a return minus a 30% restocking fee aslong as the item was unopened. Our normal restocking fee is 35% which is as stated inour return policy that is attached. Again we have attached several files.6859.pdf This file is the invoice of the original order from our web provider.6859 part 4.pdfThis is the file that shows were to put the vin number in the "securecheckout" of the purchase page on our website and the reason we have thatoption.return-policy.pdfThis is a copy of the return policy that can be found on our website.6759 part 7.pdfThis is the email traffic between the customer and us.

Complaint ID # [redacted] We have been made aware by the Revdex.com that a buyer [redacted] has filed a complaint over a shipping amount of $ Ms [redacted] states she requested day shipping We only offer expedited shipping on AMAZON.COM and that is what she purchased We had rejected issuing Ms [redacted] a full refund on the grounds that the item purchased was ordered on AMAZON.COM and we do not offer day shipping and her item arrived within the allotted time frame amazon.com states items must be delivered We did offer Ms [redacted] a $refund and also a 50% refund at which point she rejected the amount and proceeded to use derogatory language to our customer service staff member after which Ms [redacted] ended the phone call Since then Ms [redacted] has filed a A to Z claim on amazon.com and amazon.com rejected her claim Ms [redacted] has also left out of negative feedback on amazon.com Amazon.com removed that feedback Ms [redacted] also left feedback on our Facebook page and facebook.com removed that feedback Ms [redacted] again left a second feedback on facebook.com suggesting we had removed feedback from amazon.com and facebook.com and on the second feedback on facebook.com left an inaccurate account of what had happened with her order and at this time appears facebook.com as removed her comments We are unable to remove any feedback from amazon.com or facebook.com rather it be negative or positive Any feedback removed must be removed by amazon.com and facebook.com We at iamgmparts.com tried to assist Ms [redacted] by understanding that she was mistaken between the difference between expedited shipping and day shipping which is why we offered Ms [redacted] a $refund and a 50% refund When Ms [redacted] became belligerent we refused to communicate with her at that time Today we have received the complaint from the Revdex.com at which time, issued her a full refund of $on amazon.com which was done today 8/03/ We hope this ends any further dispute Ms [redacted] may have.We have attached files to this response 1) [redacted] .pdf is the file of her invoice on amazon.com which shows her shipping option was "Expedited" not day Also shows we issued the refund of $2) [redacted] .pdf is the order sheet where it shows expected delivery is between July 21, to July Also showing shipping method and tracking number and amazon.com proof that refund was issued today 8/3/ 3) Claim.pdf file is a copy of the USPS tracking info on USPS.com showing the package arrived on July 23, when amazon.com shows we are to have the package delivered byThank you

Prior to 8/4/we have issued a full refund for the freight of Ms***. We have not sought any information of a public or private nature regarding Ms***. We can not delete any sale transaction. Our sales transactions are legal documents of purchase. We submitted via pdffile in our initial response showing proof of purchase. We have also no ability to remove any feedback from amazon.com or facebook.com. Amazon.com and facebook.com must remove any feedback. Again, we have issued a full refund of $which was required by Ms*** to settle the Revdex.com complaint. Our business practice is to take care of our customers. We have more than successful business transactions per month. It is our desire to resolve any outstanding issue that Ms*** may have. We would like to know what else Ms*** would like to settle the Revdex.com complaint?

Complaint ID # ***
We have been made aware by the Revdex.com that a buyer *** *** *** has filed a complaint over a shipping amount of
$69.99. Ms*** states she requested day shipping. We only offer expedited shipping on AMAZON.COM and that is what she purchased. We had rejected issuing Ms*** a full refund on the grounds that the item purchased was ordered on AMAZON.COM and we do not offer day shipping and her item arrived within the allotted time frame amazon.com states items must be delivered. We did offer Ms*** a $refund and also a 50% refund at which point she rejected the amount and proceeded to use derogatory language to our customer service staff member after which Ms *** ended the phone call. Since then Ms*** has filed a A to Z claim on amazon.com and amazon.com rejected her claim. Ms*** has also left out of negative feedback on amazon.com. Amazon.com removed that feedback. Ms*** also left feedback on our Facebook page and facebook.com removed that feedback. Ms*** again left a second feedback on facebook.com suggesting we had removed feedback from amazon.com and facebook.com and on the second feedback on facebook.com left an inaccurate account of what had happened with her order and at this time appears facebook.com as removed her comments We are unable to remove any feedback from amazon.com or facebook.com rather it be negative or positive. Any feedback removed must be removed by amazon.com and facebook.com We at iamgmparts.com tried to assist Ms*** by understanding that she was mistaken between the difference between expedited shipping and day shipping which is why we offered Ms*** a $refund and a 50% refund. When Ms*** became belligerent we refused to communicate with her at that time. Today we have received the complaint from the Revdex.com at which time, issued her a full refund of $on amazon.com which was done today 8/03/2015. We hope this ends any further dispute Ms *** may have.We have attached files to this response. 1) ***.pdf is the file of her invoice on amazon.com which shows her shipping option was "Expedited" not day. Also shows we issued the refund of $2) ***.pdf is the order sheet where it shows expected delivery is between July 21, to July Also showing shipping method and tracking number and amazon.com proof that refund was issued today 8/3/15 3) Claim.pdf file is a copy of the USPS tracking info on USPS.com showing the package arrived on July 23, when amazon.com shows we are to have the package delivered byThank you

Complaint: ***
I am rejecting this response because: everything that was stated by IAMGMPARTS, is a false I find it sad that this company has turned this matter into an ugly situation, when they could've simply done the right thing by issuing a simple and fast return For a company that prides itself on the customer, they do not. I also find it disturbing that this company has sought out information on me therefore violating my privacy Unbeknownst to this company I was able to screenshot all of my Facebook reviews as proof In no instance was I ever belligerent or use profanity To do so would diminish the effectiveness of my point to my audience My reviews via other websites state the honest truth The proof is in the pudding This company is upset because they thought they could get away with stealing my money and simply delete any proof that I ever even done business with them I am sorry to say, you simply were wrong, and you know it
Regards,
*** ***

The customer received what was ordered.  We have confirmed the customerordered part number [redacted] and we have confirmed they have received thatitem.  We have attached files showing the original invoice from our webprovider showing the customer ordered [redacted] for a 2014 model...

vehicle.  No vin was provided in the "secure checkout" section of thepurchase.  Attached shows where to add the vin # to "improveorder accuracy".  Also attached is a copy of our return policy thatis accessed through our website and this reads in part as followed...   No refunds after 30 days. All return parts must be in the original packagingand you must include a copy of your invoice. If your order did NOT include theVIN, there will be no returns or exchanges on the parts ordered! There are noreturns on airbags, electrical, fuel, high performance parts, racing parts,previously installed, or special ordered parts, because we cannot restock them.We have received no phone calls from the customer or any voice messages fromthe customer.  We have communicated via email traffic which is attachedalso.  In the email communication after the item was received by thecustomer were we able to get their vin number.  At which point we informedthe customer that we would issue a return minus a 30% restocking fee aslong as the item was unopened.  Our normal restocking fee is 35% which is as stated inour return policy that is attached.  Again we have attached several files.6859.pdf This file is the invoice of the original order from our web provider.6859 part 4.pdfThis is the file that shows were to put the vin number in the "securecheckout" of the purchase page on our website and the reason we have thatoption.return-policy.pdfThis is a copy of the return policy that can be found on our website.6759 part 7.pdfThis is the email traffic between the customer and us.

Complaint ID # [redacted]We have been made aware by the Revdex.com that a buyer [redacted] has filed a complaint over a shipping amount of $69.99.  Ms. [redacted] states she requested 2 day shipping.  We only offer expedited shipping on AMAZON.COM and that is what she purchased.  We...

had rejected issuing Ms. [redacted] a full refund on the grounds that the item purchased was ordered on AMAZON.COM and we do not offer 2 day shipping and her item arrived within the allotted time frame amazon.com states items must be delivered.  We did offer Ms. [redacted] a $20.00 refund and also a 50% refund at which point she rejected the amount and proceeded to use derogatory language to our customer service staff member after which Ms [redacted] ended the phone call.  Since then Ms. [redacted] has filed a A to Z claim on amazon.com and amazon.com rejected her claim.  Ms. [redacted] has also left 1 out of 5 negative feedback on amazon.com.  Amazon.com removed that feedback.  Ms. [redacted] also left feedback on our Facebook page and facebook.com removed that feedback.  Ms. [redacted] again left a second feedback on facebook.com suggesting we had removed feedback from amazon.com and facebook.com and on the second feedback on facebook.com left an inaccurate account of what had happened with her order and at this time appears facebook.com as removed her comments.  We are unable to remove any feedback from amazon.com or facebook.com rather it be negative or positive.  Any feedback removed must be removed by amazon.com and facebook.com We at iamgmparts.com tried to assist Ms. [redacted] by understanding that she was mistaken between the difference between expedited shipping and 2 day shipping which is why we offered Ms. [redacted] a $20.00 refund and a 50% refund.  When Ms. [redacted] became belligerent we refused to communicate with her at that time.  Today we have received the complaint from the Revdex.com at which time, issued her a full refund of $69.99 on amazon.com which was done today 8/03/2015.  We hope this ends any further dispute Ms [redacted] may have.We have attached 3 files to this response.  1) [redacted].pdf is the file of her invoice on amazon.com which shows her shipping option was "Expedited" not 2 day.  Also shows we issued the refund of $69.99 2) [redacted].pdf is the order sheet where it shows expected delivery is between July 21, 2015 to July 23 2015. Also showing shipping method and tracking number and amazon.com proof that refund was issued today 8/3/15  3)  Claim.pdf file is a copy of the USPS tracking info on USPS.com showing the package arrived on July 23, 2015 when amazon.com shows we are to have the package delivered by. Thank you.

The customer received what was ordered.  We have confirmed the customerordered part number [redacted] and we have confirmed they have received thatitem.  We have attached files showing the original invoice from our webprovider showing the customer ordered [redacted] for a 2014...

model vehicle.  No vin was provided in the "secure checkout" section of thepurchase.  Attached shows where to add the vin # to "improveorder accuracy".  Also attached is a copy of our return policy thatis accessed through our website and this reads in part as followed...   No refunds after 30 days. All return parts must be in the original packagingand you must include a copy of your invoice. If your order did NOT include theVIN, there will be no returns or exchanges on the parts ordered! There are noreturns on airbags, electrical, fuel, high performance parts, racing parts,previously installed, or special ordered parts, because we cannot restock them.We have received no phone calls from the customer or any voice messages fromthe customer.  We have communicated via email traffic which is attachedalso.  In the email communication after the item was received by thecustomer were we able to get their vin number.  At which point we informedthe customer that we would issue a return minus a 30% restocking fee aslong as the item was unopened.  Our normal restocking fee is 35% which is as stated inour return policy that is attached.  Again we have attached several files.6859.pdf This file is the invoice of the original order from our web provider.6859 part 4.pdfThis is the file that shows were to put the vin number in the "securecheckout" of the purchase page on our website and the reason we have thatoption.return-policy.pdfThis is a copy of the return policy that can be found on our website.6759 part 7.pdfThis is the email traffic between the customer and us.