Ms [redacted] account for [redacted] was assigned to Placer Creditor’s Bureau on 8/15/ There was no response by Ms [redacted] to any collection activity On 2/25/Ms [redacted] paid the account and it was reported to her credit file as a $balance There was no documentation that the account would be removed from her credit file as it is not the policy of Placer Creditor’s Bureau nor the major Credit Reporting Agencies to remove a collection account once it is paidUnless Ms [redacted] has documentation proving that she was advised differently than our policy, the status of the account remains on her credit file
Thank you for your inquiry dated January 16, regarding complaint ID # [redacted] This letter is in response to the complaint forwarded to Placer Creditors Bureau from the Revdex.com While we are unable to respond to the specific nature of the aforementioned account and other existing accounts because of HIPPA law requirements, I will respond to certain accusations made in the complaint On 1/28/16, Ms [redacted] requested an itemized statement regarding account # [redacted] The itemized statement verifying the account was sent to her 2/18/16, after we received the copy from the original creditor A follow up call was made to her 4/7/16, where she became verbally abusive to the collection representative and she was advised if she did not agree with the insurance company payment she was advised to take that up directly with her insurance company Because of the nature of the verbal conversation the collector terminated the call Ms [redacted] then spoke with the manager, and again, was advised to contact her insurance company The insurance company had been billed and paid but a balance remained on that bill On 1/13/Ms [redacted] called PCB and complained her insurance was never billed She was advised her insurance was indeed billed, but did not pay the balance in full On 1/5/18, I took a call from Ms [redacted] in which she was yelling and using foul language and demanded that we send her statements we had already sent to her I terminated the phone call due to inappropriate language by Ms [redacted] and advised her not to call back using inappropriate language As far as her request for desired settlement request that “all her accounts be transferred to a different” collection agency, it is not the policy of Placer Creditors to do so I hope this clarifies your inquiry If any additional information is desired, please contact me Sincerely, [redacted] President
Ms [redacted] account for [redacted] was assigned to Placer Creditor’s Bureau on 8/15/ There was no response by Ms [redacted] to any collection activity On 2/25/Ms [redacted] paid the account and it was reported to her credit file as a $balance There was no documentation that the account would be removed from her credit file as it is not the policy of Placer Creditor’s Bureau nor the major Credit Reporting Agencies to remove a collection account once it is paidUnless Ms [redacted] has documentation proving that she was advised differently than our policy, the status of the account remains on her credit file
Thank you for your inquiry dated January 16, regarding complaint ID # [redacted] This letter is in response to the complaint forwarded to Placer Creditors Bureau from the Revdex.com While we are unable to respond to the specific nature of the aforementioned account and other existing accounts because of HIPPA law requirements, I will respond to certain accusations made in the complaint On 1/28/16, Ms [redacted] requested an itemized statement regarding account # [redacted] The itemized statement verifying the account was sent to her 2/18/16, after we received the copy from the original creditor A follow up call was made to her 4/7/16, where she became verbally abusive to the collection representative and she was advised if she did not agree with the insurance company payment she was advised to take that up directly with her insurance company Because of the nature of the verbal conversation the collector terminated the call Ms [redacted] then spoke with the manager, and again, was advised to contact her insurance company The insurance company had been billed and paid but a balance remained on that bill On 1/13/Ms [redacted] called PCB and complained her insurance was never billed She was advised her insurance was indeed billed, but did not pay the balance in full On 1/5/18, I took a call from Ms [redacted] in which she was yelling and using foul language and demanded that we send her statements we had already sent to her I terminated the phone call due to inappropriate language by Ms [redacted] and advised her not to call back using inappropriate language As far as her request for desired settlement request that “all her accounts be transferred to a different” collection agency, it is not the policy of Placer Creditors to do so I hope this clarifies your inquiry If any additional information is desired, please contact me Sincerely, [redacted] President
Consumer states that he no longer wishes to pursue the matterConsumer has gone ahead and dealt with the situation without the business assistance
RevDex.com: I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.