iBlossom Face Serum

Thank you for mediating this consumer complaint from our customer, Case Number:***.Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and
acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes. According to our records,customer ordered our Skin Cream and Eye Serum on a day trial basis back on 03/19/and paid the shipping and handling fees of $and $4.98.The trial expired on 04/02/and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 04/02/$for the Skin Cream and $for the Eye SerumDue to no cancellation the autoship program took effectThe following month on 04/19/the customer was charged for new shipments $for the Skin Cream and $for the Eye Serum. Customer contacted our Customer Service on 04/21/and requested for the subscription to be cancelled, which we did.However we feel for our customer’s concerns and do apologize for the inconvenience, thus we will be providing refunds for the charges on 04/19/2017,$for the Skin Cream and $for the Eye Serum.We will also be issuing a refunds for the charges on 04/02/2017, $for the Skin Cream and $for the Eye Serum for any misunderstanding when placing the order.Refunds should arrive within to weeks.Please relay this information to our customer and feel free to let us know should you have further questions