iBlossom

Thank you for mediating this consumer complaint from our customer, Case Number: [redacted] .As previously mentioned refunds should reflect on customer’s account within to business days.Customer may provide Trans ID to their financial institution for verification.Please relay this information to our customer and feel free to let us know should you have further questions

To *** *** :Thank you for mediating this consumer complaint from our customer, Case Number***.Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have
to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes.According to our records, customer ordered our products (the eye serum and the face cream) on a day trial basis back on 09/17/and paid the shipping and handling fees of $and $4.98.The trial expired on 10/01/and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 10/01/$for the eye serum and $for the face cream.Due to no cancellation the autoship program took effect.The following month, on 10/16/the customer was charged for both products $for the eye serum and $for the face cream and more bottles shipped out .The following month 11/16/the customer was charged again $for the eye serum and $for the face cream and more bottles shipped outThe following month 12/16/the customer was billed again $for the eye serum and $for the face cream and more bottles shipped out.Customer contacted our Customer Service on 12/21/and requested for the subscription to be cancelled, which we did .We also issued the customer a refund of $for the face serum charge on 12/16/Our Customer Service also issued the customer an RMA( Return Merchandise Authorization) for the eye serum in order to receive a refundHowever we feel for our customer’s concerns and do apologize for the inconvenience, thus we will be providing a refund of $for the eye serum charged on 12/16/We have also issued the customer refunds for the 11/16/charges $for the eye serum and $for the face cream, $for the eye serum and $for the face cream charged on 10/16/2016, $for the eye serum and $for the face cream charged on 10/01/for any misunderstanding when placing the orderHere are the refund confirmations:$Trans ID:*** dated 01/27/ $Trans ID:*** dated 01/27/2016.$Trans ID:*** dated 01/27/2016.$Trans ID:*** dated 01/27/2016.$Trans ID:*** dated 01/27/ $Trans ID:*** dated 01/27/2016.$Trans ID:*** dated 01/27/2016.Refunds should reflect on customer’s account within to business days.Please relay this information to our customer and feel free to let us know should you have further questions

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
As of Friday, February 3rd, my account has been credited for three transactions in the amount of $None of the transactions for $have posted
Regards,
*** ***

To *** *** :Thank you for mediating this consumer complaint from our customer, Case Number: ***.Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit
to our day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesAccording to our records,customer ordered our Face Cream and Facial Serum on a day trial basis back on 02/13/and paid the shipping and handling fees of $and $The trial expired on 02/27/and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 02/27/$for the Skin Cream and $for the Facial Serum.Due to the autoship program the following month on 03/14/the customer was charged $for a new shipment of Face Cream and $for the Facial Serum,however the Facial Serum charge was declinedCustomer contacted our Customer Service on 03/22/and requested for the subscription to be cancelled, which we did .However we feel for our customer’s concerns and do apologize for the inconvenience, thus we will be providing a refund of $for the Face Cream charged on 03/14/2017, for any misunderstanding when placing the order.Here are the refund confirmations: $Trans ID:*** dated 04/05/2017.Refunds should reflect on customer’s account within to business days.Please relay this information to our customer and feel free to let us know should you have further questions

Thank you for mediating this consumer complaint from our customer, Case Number:[redacted].As previously mentioned refunds should reflect on customer’s account within 3 to 5 business days.Customer may provide Trans ID to their financial institution for verification.Please relay this information to our customer and feel free to let us know should you have further questions.