IBM Credit Union

Our customer [redacted] took her vehicle in for service to our establishment (DCH Montclair Acura) on March 23rd? at 7:amThe customer complaint on the repair order ? ? was the following the vehicle would not start yesterday and there’s white corrosion on the batteryThe tech found that the battery failed the factory test(I included a copy of the signed hard copy and also the invoiceThe tech also found that the corrosion on the battery also damaged the positive battery cable on the vehicleThe customer authorized us to replace the battery and the positive battery cable at a cost of ($782.64)The customer called and spoke our service advisor a few days later stating that [redacted] at [redacted] quoted her a cheaper price on the cost of repair on the positive battery cableI call [redacted] and spoke with [redacted] and he did quoted the customer a cheaper price for the repairThe price he quoted was cut off the positive cable end and install a non-factory part which would alter the way the vehicle is designed by the manufactureAs a good will quester we refunded the customer $.I included a copy of the check

? Ms [redacted] agreed to purchase said vehicle “as is,” and in fact signed multiple documents stating such.? The state of NJ only requires dealers to guarantee vehicles sold “as is” pass NJ State inspection.? In Ms [redacted] ’s case, the HFL unit is not required to be working properly to pass inspection? In fact, when vehicles are sold “as is,” it is the customers responsibility to verify which items are not working.? However, we feel, as the dealership, that although it’s the customers responsibility to verify what is working, we should still inform customers of issues we are aware of with the vehicle and in this case, we failed to do soMs [redacted] brought up a valid point that she should have been made aware of any items not functioning properly and given the option at time of purchase to choose a different vehicle in which the HFL was functioning properly.? Because of this, we will offer a one-time good will, ? and DCH Montclair Acura will offer to replace the HFL unit on the vehicle at no cost to her.? This offer is only for the HFL unit and is not an offer to fix anything else on the vehicle that may arise in the future or is currently an issue as again the vehicle was sold “as is” and was priced accordingly.? Please have the customer contact her sales consultant or Used Car manager to set up an appointment to have the HFL unit replaced

Our customer *** *** took her vehicle in for service to our establishment (DCH Montclair Acura) on March 23rd at 7:amThe customer complaint on the repair order was the following the vehicle would not start yesterday and there’s white corrosion on the batteryThe tech
found that the battery failed the factory test(I included a copy of the signed hard copy and also the invoiceThe tech also found that the corrosion on the battery also damaged the positive battery cable on the vehicleThe customer authorized us to replace the battery and the positive battery cable at a cost of ($782.64)The customer called and spoke our service advisor a few days later stating that *** at *** *** quoted her a cheaper price on the cost of repair on the positive battery cableI call *** *** and spoke with *** and he did quoted the customer a cheaper price for the repairThe price he quoted was cut off the positive cable end and install a non-factory part which would alter the way the vehicle is designed by the manufactureAs a good will quester we refunded the customer $.I included a copy of the check

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
***

? Ms*** agreed to purchase said vehicle “as is,” and in fact signed multiple documents stating such.? The state of NJ only requires dealers to guarantee vehicles sold “as is” pass NJ State inspection.? In Ms***’s case, the HFL unit is not required to be working properly to
pass inspection? In fact, when vehicles are sold “as is,” it is the customers responsibility to verify which items are not working.? However, we feel, as the dealership, that although it’s the customers responsibility to verify what is working, we should still inform customers of issues we are aware of with the vehicle and in this case, we failed to do soMs*** brought up a valid point that she should have been made aware of any items not functioning properly and given the option at time of purchase to choose a different vehicle in which the HFL was functioning properly.? Because of this, we will offer a one-time good will, ? and DCH Montclair Acura will offer to replace the HFL unit on the vehicle at no cost to her.? This offer is only for the HFL unit and is not an offer to fix anything else on the vehicle that may arise in the future or is currently an issue as again the vehicle was sold “as is” and was priced accordingly.? Please have the customer contact her sales consultant or Used Car manager to set up an appointment to have the HFL unit replaced