Ibrow & Beyond

Revdex.com Complaint ID: [redacted] (16390511)
margin-bottom: 5pt;">Serving public has been highly demanding job. With social media on the rise, the demand became a threat, to all the business owners on daily basis. In the past dishonest people wrote hot checks to avoid a payment, and that was the end. Today dishonesty is more creative. We have encountered numerous ingenious ways in order to avoid a payment. For this reason the business owners are stricter about all the refunds, and the legitimacy of the complaints are verified. In our line of service often multiple charges are made on the same card on behalf of a friend or a family member. If later a claim is made for double charges we must make sure that the claim is legitimate. On September 5, 2015 [redacted] accompanied with a boy entered our business and demanded a refund. While we were caught off guard, I (lena) asked her about the nature of her complaint. She rudely threw a sheet of paper on the counter and start ranting. As I tried to investigate the paper she became very angry, accused the business as dishonest, untrustworthy, and should not be operating. The paper was not a full statement in which the charges and refunds are usually listed. We tried to explain that to [redacted], but she became extremely upset, shouting, and screaming obscenity: threatened to complain to the POLICE, YELP and Revdex.com. Our record indicated only one charge for the amount of $27. I tried to tell [redacted] that we are more than happy to refund, after we check with our bank, but she could not hear that, through her loud voice. It took her a good amount of time to realize, and finally she repeated my sentences, which indicated her understanding. She agreed to come back and pick up the refund. As she was leaving, the boy held up both of his middle fingers to us. One of the customers disapproved of the inappropriate gesture. [redacted] became very defensive, frantically encouraged her son, waited in her car and talked on the phone. In less than ten minutes an officer came in. After his investigation [redacted] was asked to leave the premises. [redacted] did not come back again, and we did not have any contact information to reach her. Based on her YELP review she stated that a refund was already made by the bank. From our experience in serving the public, we encounter people from all walks of life. Some are more appreciative than the others. We treat all our customers with respect and gratitude regardless of their socioeconomic status, age, gender, race, and [redacted] was treated just as such. If she felt that her T-shirt made a difference, it is only her perception, because we were busy making eye contact, and tried to calm her down.
Regards ibrow and beyond

Revdex.com Complaint ID: [redacted] (16390511)Serving public has been highly demanding job. With social media on the rise, the demand became a threat, to all the business owners on daily basis. In the past dishonest people wrote hot checks to avoid a payment, and that was the end. Today dishonesty is more...

creative. We have encountered numerous ingenious ways in order to avoid a payment. For this reason the business owners are stricter about all the refunds, and the legitimacy of the complaints are verified. In our line of service often multiple charges are made on the same card on behalf of a friend or a family member. If later a claim is made for double charges we must make sure that the claim is legitimate. On September 5, 2015 [redacted] accompanied with a boy entered our business and demanded a refund. While we were caught off guard, I (lena) asked her about the nature of her complaint. She rudely threw a sheet of paper on the counter and start ranting. As I tried to investigate the paper she became very angry, accused the business as dishonest, untrustworthy, and should not be operating. The paper was not a full statement in which the charges and refunds are usually listed. We tried to explain that to [redacted], but she became extremely upset, shouting, and screaming obscenity: threatened to complain to the POLICE, YELP and Revdex.com. Our record indicated only one charge for the amount of $27. I tried to tell [redacted] that we are more than happy to refund, after we check with our bank, but she could not hear that, through her loud voice. It took her a good amount of time to realize, and finally she repeated my sentences, which indicated her understanding. She agreed to come back and pick up the refund. As she was leaving, the boy held up both of his middle fingers to us. One of the customers disapproved of the inappropriate gesture. [redacted] became very defensive, frantically encouraged her son, waited in her car and talked on the phone. In less than ten minutes an officer came in. After his investigation [redacted] was asked to leave the premises. [redacted] did not come back again, and we did not have any contact information to reach her. Based on her YELP review she stated that a refund was already made by the bank. From our experience in serving the public, we encounter people from all walks of life. Some are more appreciative than the others. We treat all our customers with respect and gratitude regardless of their socioeconomic status, age, gender, race, and [redacted] was treated just as such. If she felt that her T-shirt made a difference, it is only her perception, because we were busy making eye contact, and tried to calm her down.Regards ibrow and beyond